sandbox

sandbox

is there a sandbox area for testing within Zoho Desk for new features before we publish/use

Would like to iron out details and configurations vs waiting offline to test customization of different configurations, and/or change a working setup. Also, don't want to inadvertently send notifications to customers or agents before we know exactly what needs to be configured, let it be by macro, rules, notifications setup etc...

One thought is to create a new department and call it Sandbox.. which is fine but since it can not be deleted can it be reset to default after completing all the testing is complete or is that something we need to reach out to you to reset or remove the specific department only

Thank you


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