Search terms from ASAP widget are not showing up in my Zoho Desk analytics
When people perform searches in the Zoho Desk ASAP widget, the search terms do not show up inside my analytics report. But when people access the KB website directly and then do the search, the keywords ARE showing up.
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Is this a known issue, or am I just having problems in my account? This is a very important feature for me and one of the big reasons why I embedded the ASAP widget (which is quite frankly not even very user friendly otherwise).
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