Welcome to Portal

?Unknown\pull-down

Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.

Hi. Trying to test the api integration for Zoho Desk with the Self Client - Client Credintials flow method. 

I've created the self client, obtained the client id and secret, inputted "Desk.tickets.ALL" as my scope, and "ZohoDesk.[My Zoho Desk Org ID]" for the SOID parameter, but keep getting the error  "missing_org_info".


1 user has this problem.
8 Replies
Reply

Hi

,

Ensure you’re following the steps outlined in this document to generate the OAuth token. If the issue still persists, feel free to share a recording along with the details at support@zohodesk.com, and we’ll take it from there.

Regards,
Shivani | Zoho Desk


  • 1 month ago

Hello Shivani,

The issue is that the documentation for Zoho Desk on the Self Client authorization only mentions the authorization code flow, which we cannot depend on since we manually have to generate a code every 10 minutes in order to authorize. We are trying to follow the method mentioned in this documentation https://www.zoho.com/accounts/protocol/oauth/self-client/client-credentials-flow.html but we are receiving the error mentioned in my post (that of which also isn't available in Zoho Desk's documentation.

Hi

,

Thank you for providing the detailed explanation.

Give "soid=Desk.orgId" a try—it should do the trick. Let us know how it works out!

Cheers,
Shivani | Zoho Desk


  • 1 month ago

Thanks Shivani, that works fine.

Glad we helped
 :)

Cheers,
Shivani | Zoho Desk

  • 14 days ago

I am facing a similar issue. In my case i am trying to read Invoices and i am stuck at self client credential flow . 
I am calling 

https://accounts.zoho.com/oauth/v2/token?client_id={{clientId}}&client_secret={{clientSecret}}&grant_type=client_credentials&scope=ZohoInvoice.invoices.READ&soid=Invoice.xxxxxxxx

but all i get back in return is Bad request code with
An error occurred

  • 14 days ago

I have tried many soid formats such as ZohoInvoice.OrgNumber but to no avail. I have double checked that my client id and secret are correct. Any help in this regard would be great. 

Hi

,

SOID isn’t supported in Zoho Invoice, so you’ll need to go with OAuth token-based authentication instead.

For reference, check out the Zoho Invoice API Documentation. If you’d like to dive deeper into this, feel free to reach out to support@zohoinvoice.com for further assistance.

Regards,
Shivani | Zoho Desk

Reply to BaderA
/* */
  • 12
  • Insert
  • Plain text
Add Comment
(Up to 20 MB )