We are delighted to announce about the new feature 'Send as email' in the Zoho Desk Android app (v2.3.11).
Agents can send outbound emails to new or existing contacts at the time of ticket creation. You can also convert the emails into tickets and track their progress. Furthermore, such contacts do not receive the new ticket notification.
This feature will be available in the mobile app if it is enabled on the desktop site (desk.zoho.com). You can enable this feature on the desktop site by following the steps mentioned below:
You can send emails to customers using this option while creating a ticket in the app.
We have also brought in support for 'Rich Text Editor' in the mobile app using which you can enhance the texts entered in the Description field.
Do check out the features and share your feedback in the comments section!