Something is Broken with Knowledge Base Access
Seems like we battle this every time we add a new employee (we have ZOHO One). We've got the user up and running as an Agent so they can write and edit new Knowledge Base articles. But, they can't USE the knowledge base outside of Desk. If they navigate to it on our site, log in, they only see the Public articles, nothing else. We've added the User as a customer (also), assigned them to our internal "Customer" account just like all our other users, still nothing.
There's a new option now to log in to the Knowledge Base with their ZOHO account, that does nothing. Had them create a new login with a personal email, that didn't work.
How can it be that this workflow is so poorly defined and/or integrated?
TL,DR: Unable to find any way to get new employee access to internal Knowledge Base articles unless they access them through the select/edit interface in Desk. They cannot follow links, browse, etc. the live Knowledge Base that works for every other user.
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