Spotlight series 01: Understanding User Roles in ShowTime

Spotlight series 01: Understanding User Roles in ShowTime

Hello everyone!
 
The ShowTime team believes that empowering our users, with better resources and techniques to use our product, helps them achieve greater productivity. With this in mind,  So, here's our Spotlight feature post on "Understanding User Roles". 


 
Zoho ShowTime is designed for your entire team. You can manage them from ShowTime's Admin Console and assign specific roles to each member. Understanding how each account privilege works helps users efficiently organize their trainers and utilize ShowTime to it's full potential. 

Super Admin: This user is the head admin and owner of the account—the one who pays the subscription. A Super Admin has the freedom to designate admins, members, and trainers, and swap their roles at anytime.




 
The Super Admin can assign two different roles to the users and each role has varied privileges. Here's how each role functions:
 
1. Trainer: A user with this license has a remote attendee limit that's based on their subscription plan, along with access to the recording feature and detailed audience engagement analytics.



2. Admin: This role holds complete control over the Admin Console. They can conduct sessions, add new users to the organization, and change the roles of users at anytime. For instance, Jack the Admin can make Lucy a trainer today, a member tomorrow, or an admin the day after.




The number of trainers and admins in a portal is based on the Trainer Licenses available in the account. By default, 2 Trainer Licenses are offered as part of every subscription plan. To add more trainers or admins to your team, you can purchase Trainer Licenses as add-ons.

When the number of trainer licenses exceed the number of trainers in your organization (For eg. you purchased 5 trainer licenses and added 5 trainers, but downgraded to 3 trainer licenses and now have 2 excess trainers in your organization), you will be prompted to remove the excess trainers within a day. 

The excess trainers will be chosen and downgraded to a member role based on their past and upcoming sessions, and the date of joining your organization.

Member: A user in this role can conduct remote sessions for up to five attendees (regardless of their subscription plan), but has no access to the session recording feature or detailed analytics.


 
Co-trainer: Co-trainers are people from your organization who can be added to your live remote sessions to act as moderators. They can assist you in answering questions, engaging your participants via chat, and even deliver a segment of the training session.

Guest trainer: ShowTime allows you to invite domain experts or external trainers as guest speakers directly to a training session. This helps you add a fresh perspective to your trainings, reach a wider audience, and enhance the learning experience offered to your trainees. Please note that guest trainers are speakers who are not part of your account portal (as opposed to co-trianers who are part of your ShowTime organization). 


To learn more, click here. For any queries, write to us at support@zohoshowtime.com





    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Video tip 02: Customize your feedback and evaluation forms in Zoho ShowTime

                                                                Hello everyone,  Here's a new video tip for all our ShowTime users. Today we will learn few quick, effective ways to evaluate your participants and assess your trainings conducted on Showtime, like MCQs (multiple choice questions), text-boxes, and ratings scale.   Watch the below video to learn how these assessment systems help you effectively evaluate course-related knowledge and skills of your trainees on a regular basis.      Follow this page to learn more such tips and stay updated on all the
                                                              • Video tip 05: Host training courses under your own personalized domain and white-label your email communications.

                                                                Hello everyone,  As a trainer, having your own domain name increases your brand's positioning and reach through search results on top search engines like Google, Yahoo, and Bing. Prospective customers will more readily pay for courses from an organization with a professional, established online presence. A custom domain establishes you as a leader in your area of subject expertise, helping you promote your courses and build brand recognition with your global audience.   In today's video tip, we at
                                                              • Video tip 04: Do you want to set up repeated training sessions at regular intervals? Learn how.

                                                                Hello everyone,    Sometimes it is difficult to organize and manage your everyday work and training sessions. Scheduling recurring or repeated sessions can be even more time-consuming as you need to create and maintain the training content, schedule multiple time slots for the training, manage registrants across each session, and more.    Zoho ShowTime offers a smarter option for these cases that only takes a few clicks. Play the video below to learn how to use the same presentation content and set
                                                              • Spotlight 03: Connect and deliver more effective trainings with ShowTimes' Viewer app

                                                                With the growing need for virtual classroom learning, the use of mobile and tablet software is quickly becoming the most convenient way to share knowledge between educators and students. According to a 2018 study, nearly 67% of digital learners now use mobile devices to complete their online coursework. Additionally, smartphone learners complete course material 45% faster than those using a computer.  Considering these facts, we now introduce our next community spotlight series that will focus on Zoho
                                                              • Video tip 1: Record and share trainings on Zoho ShowTime.

                                                                Hello everyone,   We are excited to launch our video tip of the month series within our ShowTime's community, aimed to help our trainers and educators with brief and practical tips on delivering more effective and comprehensive training.   In this month's video tip, we will show you how to record your training sessions quickly and share them with your attendees and other prospective learners externally. We hope this tip was useful. ShowTime also allows you to automatically record your live trainings


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner







                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Auto-publish job openings on my Zoho Recruit Careers Website

                                                                                                                  I have developed a script using the Zoho Recruit API that successfully inserts new jobOpening records to my Zoho Recruit website, but my goal is to auto-publish to the Careers Website. The jobOpening field data shows two possible candidates to make this
                                                                                                                • Credit Card Terminal for Zoho Books

                                                                                                                  Hello, Instead of punching the credit card number manually for customer payment, do you have a third-party hardware credit card reader that works with Braintree? Thank You
                                                                                                                • How do you print out the invoices comments

                                                                                                                  I have some invoices where i need to print out the comments that show when reminders and etc were sent how do we print those out in Zoho Books.
                                                                                                                • Feature Request: Enable Custom PDF Layout Editor for All Modules (Including Package Slips)

                                                                                                                  Hello Zoho Community and Product Team, I am writing to share a suggestion that would significantly enhance the customization capabilities within Zoho Books. We all appreciate the power of the Custom PDF Layouts (the "New" template engine) that allows
                                                                                                                • Need advice for product/item search functionality when adding invoices.

                                                                                                                  My client uses "Catalog or Vendor" name and Product code to search for his items. But Zoho only allow to search by product name and SKU when adding items to Invoices/Estimates. Clients product codes are not unique as they may overlap from different catalogs/vendors.
                                                                                                                • How to dynamically pass IDs from one API response to a second API call in Zoho DataPrep?

                                                                                                                  Hi Team, I am setting up a global consolidated reporting pipeline in Zoho Analytics (India) using Zoho DataPrep as the ETL engine. I am pulling data from multiple Zoho Books Data Centers (US, Singapore, India) thats why i used the URL Source (OAuth 2.0)
                                                                                                                • Feature Request: "Send Invitation" Toggle for Events

                                                                                                                  I am writing to request a critical "Quality of Life" update for the Activities module. Currently, adding people to the Participants field in an Event triggers an automatic email invitation/acceptance tracking with no way to opt-out. For general events
                                                                                                                • Account Review Pending - Daily Limit 100

                                                                                                                  Hi ZeptoMail Team, I'm writing to request a manual review of my account. I am currently stuck on the 100-email daily limit and cannot purchase credits. Status: My domain is already verified (DKIM/CNAME). Issue: The "Customer Validation" option is no longer
                                                                                                                • Automation Series: Move Tasks to a different Task List on Status Change

                                                                                                                  In Zoho Projects, you can automatically move a task from one task list to another when its status is updated. This keeps your tasks organised and ensures better visibility while reducing manual work. For instance, during a product launch, the marketing
                                                                                                                • Introducing Bigin's all new integration with Microsoft Teams

                                                                                                                  Picture this: You are on call with your team to discuss some important deals that need to be closed soon. While discussing each deal, your team has to switch back and forth between your Teams account and Bigin account to refer to details about the deal.
                                                                                                                • Scaling the customer journey: What's new in CommandCenter

                                                                                                                  Dear Customers, The last time we connected about CommandCenter, it was about the tool's new controls and revamped UI. Personally, the overhaul of the UI from the last update, still excites me. Today, we're here with news about its scalability and added
                                                                                                                • Adjusting Physical Inventory

                                                                                                                  Not getting very far with support on this one, they say they are going to fix it but nothings happened since November. Please give this a thumbs up if you would like to see this feature or comment if you have some insight. Use Case: Inventory set to be
                                                                                                                • Dynamic Remaining Quantity in Lookup During Allocation

                                                                                                                  Hi everyone, From what I understand in Zoho Creator, lookup fields only display the stored value from the source record and do not dynamically update while a form is being filled. Because of this, showing a real-time updated remaining quantity inside
                                                                                                                • Is it possible to use HTML formatting in SMS messages sent from Zoho?

                                                                                                                  Hi everyone, I have a question regarding sending SMS from Zoho When we send emails from Zoho, we can include HTML code to format the message (like adding links, styling, etc.). Is it possible to do something similar when sending SMS messages through Zoho
                                                                                                                • Important update: Migrate to the new SalesIQ live chat widget before April 14, 2026

                                                                                                                  The old SalesIQ live chat widget will be deprecated on April 14, 2026. This is a final reminder to migrate to the new SalesIQ live chat widget before this date. After April 14, 2026, the old widget will no longer be maintained, which can lead to slower
                                                                                                                • If your IM chats aren’t auto-assigning, here’s what to check

                                                                                                                  Hey everyone! We’ve been seeing quite a few questions around Instant Messaging (IM) Chat Routing in Zoho Desk, especially around how it actually behaves in real time. So I thought I’d share a practical breakdown of what’s happening behind the scenes.
                                                                                                                • connect zoho creator with google drive

                                                                                                                  Hello everyone, I need to connect to a folder drive. The idea, is that google drive loads a text document with some data, I must read that text document to be able to autofill a form that I have in zoho creator with that data. I also attach PDFs and place
                                                                                                                • Uploaded files are not included when using "Include user submitted data" in Email Notification

                                                                                                                  In Send Email notification workflow in Zoho Creator, there is an option called "Include user submitted data" which allows the email to contain all the form submission details. However, when this option is enabled, files or images uploaded through File
                                                                                                                • Extend Zoho Canvas Customization to Zoho Creator Forms and Reports

                                                                                                                  Currently, Zoho Canvas allows users to design and customize the UI of Zoho CRM modules with a much better visual experience. This helps organizations create cleaner layouts, improve usability, and design interfaces that match their workflows. However,
                                                                                                                • Kanban View for Projects.

                                                                                                                  At our organization, we describe active projects with various statuses like "In Proofing" or "Printing" or "Mailing". In the Projects view, one can set these project statuses by selecting from the appropriate drop-down. While this works, it's difficult to view and comprehend the progress of all of your projects relative to each other in a table. Creating a Kanban view for projects where I can move them from one status to another allows me to see where each project is in the order of our workflow.
                                                                                                                • Button ''I'm Interested'' won't translate

                                                                                                                  Since our main platform is in French, I would like to get this ''I'm Interested'' button translated to French ''Je suis intéressé''. We managed to translate the whole carreer site in French, except the button. How come ? We have a standard subscription,
                                                                                                                • Feature request - image resizing on sales orders

                                                                                                                  I need to be able to show the items on the sales orders, currently the item image shows really small and no way to resize it, need the ability to make the image larger to showcase the product on the pdfs
                                                                                                                • ZOHO.CRM.UI.Record.open not working properly

                                                                                                                  I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",
                                                                                                                • Email Parser Not Extracting Fields Correctly with Certain Label Formats

                                                                                                                  I’ve been testing the Email Parser functionality in Zoho CRM to automatically extract data from incoming emails and map it to CRM fields. During testing, I noticed that parsing sometimes fails when the email contains field labels formatted like this:
                                                                                                                • Zoho CRM Community Digest - February 2026 | Part 1

                                                                                                                  Hello Everyone! February has been off to a productive start in the Zoho CRM Community, with several thoughtful product enhancements and helpful technical discussions making their way into the forums. To help you stay up to speed, we’ve rounded up the
                                                                                                                • Nouvelle fonctionnalité : donnez du style à vos pages avec le Branding

                                                                                                                  Que vous prépariez un webinaire important. Vous avez investi du temps dans votre contenu, invité des intervenants de qualité, et les inscriptions commencent à affluer. Mais votre page d’inscription ? Elle ressemble à toutes les autres : générique, sans
                                                                                                                • How to sync Zoho CRM Quotes with Zoho Books/Finance Estimates or Quotes

                                                                                                                  Hi everyone, We’re building quotes in the Zoho CRM Quotes module because of its strong CPQ features and better communication options (multiple contacts, email customization, etc.). However, these don’t sync directly with Zoho Books/Finance for invoicing.
                                                                                                                • Marketing Tip #24: Encourage customers to leave reviews

                                                                                                                  Reviews are one of the strongest trust signals in ecommerce. When shoppers see real feedback from other customers, they feel more confident about buying, especially when they’re choosing a brand for the first time. Not all reviews are equal. Detailed
                                                                                                                • Ability to Attach Record-Specific Files Automatically in Workflow Email Templates

                                                                                                                  Currently in Zoho CRM, email templates allow attachments to be added, but these attachments are static and remain the same for every recipient. There is no straightforward option to automatically attach a file that is stored within the specific CRM record
                                                                                                                • This version of app doesn't support this notecard type Error

                                                                                                                  So this problem is happening for any notes created within the last week, as well as any note recently edited on Android. I can open them on my phone fine, but they don't open on the website version. They DO work on the desktop app version. It's just web
                                                                                                                • Issue with Picklist Dropdown Not Opening on Mobile

                                                                                                                  Hello I am experiencing an issue with picklist values on mobile. While the arrow is visible, the dropdown to scroll through the available values often does not open. This issue occurs sporadically, it has worked occasionally, but it is very rare and quite
                                                                                                                • {Action Required} Re-authenticate your Google Accounts to Continue Data Sync

                                                                                                                  Hello Users! To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration to comply with the updated security and privacy standards, ensuring safer and more reliable access to your data. With this update,
                                                                                                                • Allocating inventory to specific SO's

                                                                                                                  Is there a way that allocate inventory to a specific sales order? For example, let's say we have 90 items in stock. Customer 1 orders 100 items. This allocates all 90 items to their order, and they have a back order for the remaining 10 items which could
                                                                                                                • Is this a SCAM email or is it really Zoho?

                                                                                                                  L.S. I received the following message. Is this from Zoho? I have had a Zoho One account for many years and my website has been online for years. If it is a scam, I think you should know about it.
                                                                                                                • How to close an estimate ?

                                                                                                                  Hello, I have created estimates, and converted them to invoices to get 50% payment. Now I have 2 cases where the estimate stills shows status partially invoiced, however: 1. for one of them, project stopped half way, so the remaining part will never be
                                                                                                                • Updating Analytical Fields Data

                                                                                                                  Dear Zoho team, I'm having an issue with the recently added fields in both Analytical Desk and Analytical. How can I generate the data in Analytical when new fields are added? https://analytics.zoho.com/workspace/2436819000000007005/edit/24368190000
                                                                                                                • Looking for Guidance on Building a Zoho Website

                                                                                                                  I'm exploring the possibility of building a custom website with specific features using Zoho as an alternative platform. My goal is to create something similar to https://gtasandresapk.com , with the same kind of functionality and user experience. I'd
                                                                                                                • My Zoho mail stopped receiving or sending emails about 3 hours ago

                                                                                                                  Its a pop 3 account. The emails get into the actual mailbox on the server and I can send emails directly from the server, but they are no longer in Zoho, in neither of my Zoho accounts. All green ticks under Mail Accounts under Settings
                                                                                                                • Zoho Cliq not working on airplanes

                                                                                                                  Hi, My team and I have been having this constant issue of cliq not working when connected to an airplane's wifi. Is there a reason for this? We have tried on different Airlines and it doesn't work on any of them. We need assistance here since we are constantly
                                                                                                                • Request to Recover Deleted Task List – Project ID: RIV-MOD-10722

                                                                                                                  Hi Zoho Team, I hope this message finds you well. My Zoho task list associated with Project ID: RIV-MOD-10722 appears to have been deleted. When I clicked on the task link from the email notification, I received the following message: "Task has been deleted
                                                                                                                • Next Page