Stop email to customer after auto close
We have a time based action setup, where if the customer has not responded to our email within 14 days, then it auto closes - see below:
Ticket was updated through a Time-based Action
Rule NameInactive for 14 days tickets
Assignment NameMove to closed
Status changed from Awaiting More Information From Clientto Closed
However, we also have a rule setup so that any ticket that moves to the 'Closed' status sends an email - see below:
Notification Rule Applied
Notification TypeEmailNotification
Notification NameAcknowledge Contact when the Ticket is closed
Recipient test@test.com
We want the customer to receive an email when a ticket is closed manually, however we don't want the customer receicing an email if the ticket is closed via this automatic process.
Is this possible?
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