Time tracking not as good as Zoho Projects

I use Zoho Projects for my web development projects.

The time tracker (little green clock) is great.

I have just started using Zoho Support for support requests.

These also need to be billed, so the time tracker is essential.

I therefore upgraded Zoho Support to Professional.

I am really disappointed to discover that the time tracker has the following issues:

- no start, pause, stop functionality. My staff will have to track their time outside the system and then manually enter it.

- the ability to add time appears on the request screen rather than the task screen

I have only looked at the system briefly, so if I am wrong please let me know.

If no, please can you bring the time tracking functionality of Projects to Support?

Thanks

Brendon

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