I'm a beginner at using Custom Function on the Zoho desk; I'm trying to update a field in the ticket template.
I have 2 fields in the ticket template [KM, COST].
The cost should equal 2*KM. For example, if KM = 100, then Cost = 200.
I created a workflow that works if the KM is updated and attached the following custom function code, but the field doesn't update. olehana france
orgId = "718524341"; response = zoho.desk.getRecordById(orgId,"tickets",TicketID,"zohodesk"); cid = response.get('cf_km'); km_cost = cid * 2; zoho.desk.update(orgId,"tickets",TicketID,{"cf":{"cf_cost":km_cost}},"zohodesk");
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