Update ticket via import.

Update ticket via import.

Hi 
Zwitch team imported my tickets from freshdesk. Nice job but there is 2 pb
1st: we made mistake in agent email then ticket of this agent are unassined after zwitch import
2nd : zwitch does not take time entries.

Then I got an idea.
I exported from Freshdesk
ticket id, mandatory fields in zoho , time entries.
Then in my excel I have ZOHO ticket ID, Old ticket ID (freshdesk), Time entries, mandatory fiels.
Then I should be able to import my datas mapping the zoho ticket in my excel to update ticket and adding time entries and email agent.

But ticket id is not availaible and I created new ticket instead of updating them.

Could someone has a solution?

Thanks 

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