Hello,
While the ACCOUNTS and CONTACTS (Including the primary contact) are synced with the CONTACTS module in CRM, the vendor's CONTACTS are not synced with CRM - which basically forces the users to re-enter all vendor's contacts twice and then update the info in two places manually.
The VENDOR entity is very similar to the ACCOUNT entity and I am not really sure why ZOHO decided to implement half functionality for the VENDORS.
Vendors have many contacts, sometimes more than clients, and they should be synced just like ACCOUNTS with CRM. This is a critical functionality that is part of the premise of the ZOHO platform.
This inconsistent implementation also creates inconsistent data which renders the entire platform as not-usable. Quality of data is extremely important but if we have to manually update contact information in 2 places then it defeats the purpose of such platform. ZOHO should save us work - not add on more work.
Please address this ASAP.