We need the ability to react to changes to a Person or Ticket being marked as Spam, and we need the ability to change the Spam status of a Person or Ticket

We need the ability to react to changes to a Person or Ticket being marked as Spam, and we need the ability to change the Spam status of a Person or Ticket

We have Desk <> CRM sync set up. When a Desk Person is marked as Spam, the CRM Contact should be updated. Instead it appears that the Desk Person has the CRMContactID value removed, so the Desk contact gets disassociated from the CRM Contact.

In our case, when a Desk Person is marked as Spam, we want to set the CRM Person "Email Opt Out" field to "Checked" so that that person will not receive any more emails from our team. This has further implications because since there is a sync for CRM <> Campaigns.

I can't figure out any way to get Desk to tell CRM when a Desk Person has been marked as IsSpam. Even in Zoho Flow we cannot get a value from the Desk Person for the field "CRMContactID" because that field is blank. I think maybe when a Person is marked as Spam in Desk, the Desk Person record gets disassociated from the CRM Contact.

So now we have hundreds or thousands of spammers that have emailed us which are glutting up our CRM. And we're now emailing them our Campaigns updates. It's a vicious cycle.

We should also be able to somehow do the reverse. That is, if a Desk Person has the IsSpam field updated to "unchecked" then we should have the OPTION to update the associated CRM contact to have the Email Opt Out field "unchecked".

Please...
  1. Allow us to create Desk Workflows that trigger when the "isSpam" Field is updated on a Person or Ticket.
  2. Inside of Desk Workflows, allow us to update the "isSpam" Field for a Person or Ticket.
  3. When a Desk Person is marked as Spam, stop disassociating the CRM Contact.
  4. In Zoho Flow, add a trigger for when a Desk Person or Desk Ticket is marked as Spam, and one for when it is marked as Not Spam.
Thanks for your help

    Access your files securely from anywhere

        Zoho Developer Community

            Bootcamp
            Community
            Pricing
            Webinars
            What's New
            Integrations
            Contact Support
            Contact Sales

              Zoho Survey Resources
                Features
                Survey Templates
                Integrations
                Community
                iOS Mobile Surveys
                Pricing
                Android Mobile Surveys
                Insurvey Blogs
                Insight Blogs
                Tips & Tricks





                              Latest Feature Updates


                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day




                                      Zoho Marketing Automation
                                        Zoho SalesIQ Resources

                                              • Sticky Posts

                                              • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

                                                Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

                                              • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                                Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

                                              • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                                Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

                                              • Zoho Desk Cheat Sheet For The Year-End

                                                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

                                              • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                                Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions


                                              Manage your brands on social media
                                              Access Zoho Social

                                                Zoho Pagesense Resources


                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Kaizen

                                                                            Kaizen

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now