WFH Tip : 23 How to validate the information provided by visitors during conversations with Zobots?

Greetings from Zoho SalesIQ!

Ever wondered if you were dealing with only the right details/information during a live chat session? Validation is a crucial process for any business that has hundreds and thousands of customers coming in by the hour. It is essential to validate every detail that is provided by a visitor during a conversation to evaluate the genuineness of the request and to initiate the proper follow-up. A human operator can mostly identify invalid information but chatbots can seldom do so. As a solution to this, Zoho SalesIQ's Zobot has a validation feature.

You can configure your Zobot with this feature to allow it to validate the information that is provided by visitors. You can validate the following input fields:

email - To validate the email address given by the visitor.
phoneno - To validate the phone number provided.
website - To validate the website address provided.
number - To validate the number or to allow just numbers in the field.
number(n-m) - To validate the number and you can also specify the "from" and "to" range of the number allowed.
string(n-m) - To validate the number and you can also specify the "from" and "to" to validate the length(number of characters) of the strings allowed.

Note: You can add an error message while configuring this feature to notify the visitor about the invalid details. If you skip configuring the "error" message, then the question pop-up repeatedly without the error message until the visitor enters a valid input .

Syntax:

{
"text": "May I have your email address, please? ",
"validate": {
"format": "email",
"error": {"Seems like the value is invalid.","Please enter a valid email address"}
}
}

Sample Code:

if(!msg.isNull())
{
response.put("action","context");
if(msg.equalsIgnoreCase("Existing Customer"))
{
response.put("context_id","existing customer");
question = {"name":"email","replies":{"Please enter your registered email address",{"field_name":"siq_email","validate":{"format":"email","error":{"Please enter a valid email address"}}}}};
response.put("questions",{question});
}
else if(msg.containsIgnoreCase("Bye"))
{
response.put("action","end");
response.put("delay","30");
response.put("replies",{"Bye"});
}
else
{
response.put("action","reply");
response.put("replies",{"Hey there! Smart Bot here","Got a question? I can help."});
response.put("suggestions",{"Existing Customer","Looking to purchase","Book Test Drive"});
return response;
}
}

To learn more about this, start building your own Zobot right away.

We also have Sample Scripts that use connections.

For more information, check out our Help Documentation.

Regards,

Michelle

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Topic Participants
Michelle Concetta Fernando

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