What is Next For Zoho?
I work for a company that is an enterprise subscriber to Zoho CRM. We are looking at what makes sense for us to do moving froward. Should we continue to use resident software solutions and a traditional network/client architecture or should we port as much as possible to one or more SaaS providers? My personal feeling is that it makes the most sense to start moving things to the cloud.
Writer
Get Started. Write Away!
Zoho has many applications with great potential, but they seem to be lacking in some critical features that prevent us from adopting them. Based on my research in the forums and my own personal experience dealing with the ZCRM development team I am torn about whether to stay with Zoho or recommend that our company pursue a difference source for cloud based services.
Chuck Sena
On the positive side, each of the Zoho apps appear to be more robust than the majority of the competition. While none is perfect The overall collection is trending in the right direction. I believe that with a little more development work
Zoho could easily become the dominant player in cloud based, general business applications.
But the thing that I find so incredibly frustrating is that there is also a history of Zoho not fully understanding the needs of their users. For almost every application you can browse the forums and find feature requests that are very reasonable, and in many cases
necessary for businesses to operate efficiently. Here are a few of the examples:
- No native Apps for either iPhone or Android mobile devices
- No ability to work offline for Docs, Calendar, Mail, and CRM. These are essential for business people who travel.
- Failure of the Zoho Calendar to synchronize dynamically with other calendaring applications (including mobile devices) in real time. In fact, Zoho cannot even synchronize dynamically in real time between their own applications - Calendar, Project and CRM.
- Failure of Zoho to communicate development priorities for each of the applications.
- Reliance on Google Gears and failure to anticipate the rise of HTML 5.
- Customer service is flat out horrible. Posts go unanswered in the forums for weeks and months. I have had more than one instance where my efforts to resolve an issue in ZCRM have resulted in repeated Zoho Meetings to demonstrate the problems I experienced. In each case I was told that I had done things properly and the team would have to look into why it was not working. I was promised follow-up. But I never received it. So I had to call support on my own, go through another Zoho Meeting, get told the same thing and wit for the phone call that never came.
I want to stress that the Zoho Teams are so close to the holy grail on so many fronts. I think that is what makes it particularly frustrating. Your products are generally above average and It does appear that there is a commitment to continuous development.
My concern is really what direction that development will take. I need to determine if Zoho is going the same direction that our company needs it to go. Based on the responses from customer service I have legitimate doubts that the development team is really paying attention to the finer points of their user's needs. I really want Zoho to succeed and I would love to recommend that our company expand out use of the Zoho products.
So the ball is in your court Zoho.
What are you going to do next? Can you please provide a detailed plan showing the features under development, the priority for each of those developments, and a general timetable for implementation. I understand that timetables are tricky. I don't expect an exact commitment. I would be happy to see a range. If you can give us a 3 - 4 month window as a target that would be good enough. And if you find that you are going to miss that target please let us know right away.
Being open and candid will go a long way towards building customer goodwill and a loyal base of Zoho users.
Chuck Sena
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
csena
Anthony Aicardi
Sridhar Vembu
Sticky Posts
My Zoho Story #19 - How and IT service provider, CTSP, are streamlining customer support using Zoho
My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent 'My Zoho Story' took us to AustraliaMy Zoho Story #18- How Mirage Visual Limited achieved enhanced customer service experience, using Zoho
My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent interview with Sam Blenkiron from MirageMy Zoho Story #17 - How Superior Trucking Payroll Service scaled their business with Zoho
My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. In our recent episode, we had the opportunity toUpdate on the upcoming Zoho User Group meetups - Q1
Hey Zoho Community! How're you all doing? We have an important announcement about the Zoho User Group meetups this quarter - Owing to the looming threat of COVID - 19, we're recalling several of our ZUG meetups that can't be run locally and are pulling back our Zoho teams who have traveled for these events. We have also suspended Zoho meetups run by our local partners and user group leaders as we do not want any of our users to come in harm's way. For those of you who have not seen the email aboutEighth day of Christmas - Zoho Recruit
Check out the story behind our sixth day of Christmas post. The eighth day of the 12 days of Christmas relates to Zoho Recruit "On the eighth day of Christmas my true love sent to me: eight maids a milking, seven swans a swimming, six geese a laying, five golden rings, four calling birds, three french hens, two turtle-doves, and a partridge in a pear tree." The eight maids walking up with portfolios in their hands signifies Zoho Recruit's recruitment solutions built to provide diverse, end-to-end
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー