What's New in Zoho Subscriptions - April 2021

What's New in Zoho Subscriptions - April 2021

Hello everyone,

Zoho Subscriptions has new updates which make it easy for you to comply with local regulations, as well as features that can help you save time. Read on to learn what's new in April.

Support for Mandatory HSN codes/SAC (India Edition)

Zoho Subscriptions has made it easy for you to comply with CBIC's new rule, which mandates HSN codes/SAC to be present in your transactions for them to be tax-compliant. You can now add HSN codes/SAC to your Plans and Addons in bulk, and Zoho Subscriptions will automatically apply them to existing transactions as well. You can start this process from the banner message in your Dashboard.

HSN.png

Developer Space

We've added a new module called the Developer Space in Settings. For now, this module contains the API Usage dashboard, which allows you to track your consumption of Zoho Subscriptions' APIs. There's also an option to view only the API calls which still use Authtokens – this can help you when you're migrating to OAuth. We'll be adding more features to the Developer Space in the future, so keep an eye out. Learn more.

API.png

SMS DLT Registration and Custom Templates (India Edition)

Zoho Subscriptions supports DLT registration, which is mandatory for businesses that send SMS notifications to their customers. This also paves the way towards custom SMS templates, which support placeholders for dynamic content. Learn more.

Advanced Analytics within Reports

If you've integrated your organization with Zoho Analytics, you can view Dashboards from Zoho Analytics within the Reports module of Zoho Subscriptions, making it easier to access any custom reports that you may have created in Zoho Analytics. Learn more.

Analytics.png

We hope you like these updates and would love to hear what you think about them. Feel free to drop a comment below or write to 
support@zohosubscriptions.com. We have more features in the pipeline, so stay tuned for next month! For now, you can view a list of all our previous updates from the 
What's New Timeline.

Best regards,

The Zoho Subscriptions Team

    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.







                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • What's New in Zoho Billing - February 2024

                                                                Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans
                                                              • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

                                                                Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,
                                                              • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

                                                                Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,
                                                              • Introducing: SMS notifications via Zoho Subscriptions

                                                                Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.
                                                              • What's new this December in Zoho Subscriptions

                                                                The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ



                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Order of Departments in Help Desk

                                                                                                                  In the end user portal, , the departments are sorted by the date of creation of the department (or perhaps their id). Is there a way to choose the display order of the departments or at least to be able to sort them alphabetically?
                                                                                                                • COGS - Account showing negetive

                                                                                                                  I have multiple COGS account and in these all there is one account is negetive so suggest why it is showing negetive value.?
                                                                                                                • Create CRM Deal from Books Quote and Auto Update Deal Stage

                                                                                                                  I want to set up an automation where, whenever a Quote is created in Zoho Books, a Deal is automatically created in Zoho CRM with the Quote amount, customer details, and some custom fields from Zoho Books. Additionally, when the Sales Order is converted
                                                                                                                • %PaymentLink%

                                                                                                                  Does not work. Software creates a BAD link. ....and yes payment options are turned on. Link on the invoice pdf once opened will work but this template is a joke.
                                                                                                                • Google Photos

                                                                                                                  I am hoping that my question already has a fix. I current have Google synced accounts that I want to get away from. One in particular on is Google photos. Is there any software, or 3rd parties that I can join to back my photos up straight to specifically designated file in the ZOHO cloud that's tied to Docs? Please advise... Mike 
                                                                                                                • Zoho Books Items Categorisation/Grouping/Folder

                                                                                                                  Is there a way to do items categorisation? a folder structure? Product Type A - Option 1/2/3 Product Type B - Option 1/2/3 Current problem : I have more than 50 items on the list, its hard for team to navigate.
                                                                                                                • Cash payments before invoice date

                                                                                                                  We have been using zoho books for our hospitality business for some time and have been very happy with the system. However in 2025 an update was pushed through and we are now not able to record payments for invoices before the invoice date. the case scenario
                                                                                                                • Copy / Duplicate Workflow

                                                                                                                  I have workflows setup that are very similar to each other. We have a monitoring system watching servers, and all notifications - no matter what client it is about - will come from a  noreply@ address which is not very helpful in having it auto assigned to the right account. I have setup a workflow that will change the contact name of the ticket (currently it would say noreply@) to the correct customer which is based on the subject line, as that mentions which server the alert it is about. I need
                                                                                                                • Transfer between two customers (Peters Rental account to Peters Private account)

                                                                                                                  we are a Property Management company. Our customers have to accounts (registered as two customers - Peter Rental and Peter Private On the rental account all income and costs fron rental activities are noted. On the private account all private are noted
                                                                                                                • Automation#18: Automatically Fetch Values from Contacts to the Tickets Module

                                                                                                                  Hello Everyone, Welcome to this week's edition, where you can seamlessly sync fields from the Contacts to the Tickets module. For efficient business operations, it's crucial to have details mapped across different modules. Zylker Secure offers antivirus
                                                                                                                • Charge multiple invoices

                                                                                                                  We use auto-charge/recurring invoicing for 100's of clients. If we create a single manual invoice we can charge it to the credit card for these clients with the CC added to their recurring invoices. If a client has multiple outstanding invoices, is there a way to make one charge for all of the invoices instead of a separate charge to the cc for each invoice?
                                                                                                                • Handling/tracking escalation management in Zoho

                                                                                                                  Hi all, I am working on finding a tool to register and track our escalation management process. Specifically, this is about client escalations, typically related to project delivery issues. The idea is that we could have some sort of form with core questions
                                                                                                                • Global Choice List share ownership

                                                                                                                  I have created several forms that use one or more Global Choice Lists. These lists have been published to Org. I would like to allow one or more admins to edit the choices in these lists. Any help appreciated. Geoff
                                                                                                                • Setting up property management in Zoho Books

                                                                                                                  Hi, I run a property management business that manages property complexes. There are multiple owners, some owning more than one property on the same complex. My role is to manage the fees they pay for maintenance of common areas, such as the swimming pool
                                                                                                                • How to prevent users from switching price lists in an order?

                                                                                                                  Hi, I have Zoho Finance integrated with Zoho CRM. My team will be placing orders through the CRM using the Finance module. When creating a new customer I will assign it a price list, I don't want the sales rep to switch to a different Price List, other
                                                                                                                • Unable to Change Display Name for my outlook mail ID

                                                                                                                  Hello, I recently added my personal outlook mail to Zohomail (in the web interface) using POP3 options. I tried to change the display name of the outlook account, but it changes for a brief moment and reverts back to the old name. Kindly help me with
                                                                                                                • Mollie Connect in Zoho Books

                                                                                                                  Have noticed that Zoho Books is missing the most popular payment provider in Europe: Mollie. Knowing that Mollie has a solid Java SDK, why is this not yet implemented in Zoho Books for European customers?  More info: https://docs.mollie.com/oauth/ov
                                                                                                                • Unable to change Lookup field from Multi Select to Single Select

                                                                                                                  I am trying to change a Lookup field in my Zoho Creator form from Multi Select to Single Select, but I am unable to find any option to do this.
                                                                                                                • Simple Callback Notifications Needed

                                                                                                                  My team are terrible at remembering their CRM callbacks, often due to how long in the future they are set for. Is there a way i can set an e-mail notification for when a callback is due? For example we set it for 9am one day and five minutes before they
                                                                                                                • Personal Data (RODO), Cookies / Trackers - ePrivacy

                                                                                                                  I have noticed several issues that should be addressed on the customer support page. Zoho Desk provides the support portal, but it currently lacks the following options: A GDPR and personal data processing consent checkbox before logging in, located in
                                                                                                                • How to set a multi-lookup field as mandatory?

                                                                                                                • Allow Multiple Scheduled Appointments with Zoho Support

                                                                                                                  Dear Zoho Team, I hope you're doing well. First, thank you for introducing the option to schedule support calls via the Zoho CRM booking link. This has been a fantastic enhancement, eliminating the need for back-and-forth coordination when scheduling
                                                                                                                • Audit Log for Zoho One Admin Panel

                                                                                                                  Dear Zoho One Team, We would like to request the addition of an Audit Log feature in the Zoho One Admin Panel. This log should provide visibility into any changes made within the Zoho One admin panel and directory, including but not limited to: Adding,
                                                                                                                • Bug: OAuth 2.0 State Parameter fails with Pipe Delimiters (RFC 6749 Non-Compliance)

                                                                                                                  I've discovered a bug in how Zoho's API Console handles the OAuth 2.0 authorization flow when the state parameter contains pipe characters (|), and I'm hoping the Zoho team can address this in a future update. The Issue Zoho's OAuth 2.0 implementation
                                                                                                                • Custom Function to increment a value by one

                                                                                                                  Hi, I'm trying to find a solution to set up a counter on CRM records that tracks how many times certain actions have taken place. As a specific example: We have a field on Deals called "Times Close Updated". This starts at 0 on record creation. I'd like
                                                                                                                • Access token generate from the refresh token not working for API

                                                                                                                  Dear Sir/Madam, When I use my refresh token to obtain new access_token, that token return INVALID_TOKEN when the same API is called. I made sure that my api site is correct and match the auth web site. However the original access_token work fine.
                                                                                                                • why does my campaign move back to draft?

                                                                                                                  Every time I try to send my email campaign, it reverts back to Draft status.. this has happened three times in a row..how do i find out what the problem is? Thanks
                                                                                                                • Service and Parts Line Item Limitations

                                                                                                                  Hi FSM Team, We work with clients who deliver large-scale field service projects. In many cases, a single work order can contain 200+ service and parts line items. Currently, Zoho FSM limits work orders to 30 service and parts line items. While this works
                                                                                                                • 【Zoho CRM】やりとりの要約機能リリースのお知らせ

                                                                                                                  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、新機能のやりとり要約機能をご紹介します。 Zoho CRMのやりとりの要約は、Ziaが生成する機能で、データに関連付けられた最近のやりとりを簡潔にまとめて提供します。 メール、通話、ミーティング、メモなどを1つの明確な要約にまとめ、重要なポイント、過去の話し合いの要点、結果、次のステップを表示することで、日常的な課題に対処します。 Ziaの強みは、単なる要約にとどまらず、内容の解釈も行える点です。やりとりの要約では、顧客との会話に潜む遅延、フォローアップ漏れ、約束、期限、感情、意図を特定します。
                                                                                                                • Recent post analytics not very useful

                                                                                                                  Hi, I'm enjoying some aspects of the Zoho Social. like being able to schedule posts to multiple channels. However, the recent posts analytics is disappointing. For example, I put up a reel on Instagram and Facebook yesterday. Instagram insights shows
                                                                                                                • What happens to the files created by user, whose account is deleted.

                                                                                                                  Hello, I created a folder in the My folders names "Quote" I shared the same with my colleague. She created some files and folders in that folder over the period of 1 and half year. Now she left company, and I deleted her account from Zoho. What happens
                                                                                                                • Internal Error When Accessing Team Inbox.

                                                                                                                  All our users are seeing this error in teaminbox. Because its a critical tool kindly resolve this issue ASAP.
                                                                                                                • Sharing URLs and direct access

                                                                                                                  Hello, I am storing my team's email signature images on Workdrive. I am creating a public image download share and adding “?directDownload=true” so that the image can be accessed without the Workdrive interface. A few questions: 1) Can we generate friendly
                                                                                                                • Zoho Mail Android app update: Calendar enhancements

                                                                                                                  Hello everyone! In the most recent version of the Zoho Mail Android app update, we have introduced various new enhancements for the calendar module. Let's explore what's new. Drag and drop events to update the date and time We have enhanced the calendar
                                                                                                                • Enhance Delay Configuration in Zoho Flow

                                                                                                                  Dear Zoho Flow Support Team, We are writing to request an improvement to the delay configuration process within Zoho Flow. Currently, users are required to manually enter the exact delay duration (e.g., "2 days") in the delay block. This can be time-consuming
                                                                                                                • Contratação ProdutivosX

                                                                                                                  Bem-vindo(a) ao processo de contratação da ProdutivosX. Este formulário tem como objetivo coletar informações essenciais para análise de perfil profissional, alinhamento de competências e possível integração ao equipamento ProdutivosX. A ProdutivosX é
                                                                                                                • Enhance Sign CRM integration

                                                                                                                  Hello all, I'm working on a custom Deluge script to enhance the integration between Zoho CRM and Sign by using a writer merge template for additional flexibility. I want to replicate the post-sign document integration that exists between CRM and Sign
                                                                                                                • Unified WhatsApp Number Management in Zoho Desk and SalesIQ

                                                                                                                  Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbers
                                                                                                                • Email Field Validation Incorrectly Rejects RFC-Compliant Addresses (Forward Slashes)

                                                                                                                  I've encountered a validation issue with Zoho Creator's Email field that rejects RFC-compliant email addresses containing forward slashes, and I'm hoping the Zoho team can address this in a future update. The Issue When entering an email address containing
                                                                                                                • Plug Sample #15 - Enable Human-Like, Contextual Interactions in SalesIQ with Zia Agents

                                                                                                                  Zia Agents are conversational AI assistants designed to understand user intent and respond intelligently, helping businesses automate conversations and offer personalized support at scale. While Zia Agents are yet to be publicly released, access is currently
                                                                                                                • Next Page