For example, today I decided to enter our Holiday Schedule into our business calendar for our holidays here in the US. I Google'd this to see if I could find some helpful hints and discovered a very thorough fact sheet put out by Zoho titled, "Creating your Holiday Schedule." Perfect! Except, as I tried to follow the directions, I found some of the described links did not exist. In desperation, I turned to the Chat area only to find out that this fact sheet was for Zoho 'Desk' and that the CRM does not allow Holiday Scheduling.

What?

How can a basic CRM function like calendaring not include a feature that allows for holidays to be entered to ensure we don't make mistakes as we schedule far into the future? Every CRM we've have for the last two decades has had this basic feature!

Why I'm writing to the forum is to find out if this is the way Zoho works? Does every one of their products have its own development team and they REFUSE to share any features between each other (at the expense of us Users)? This is not the first time I've found a feature offered on one platform but then I'm told by the support team "So sorry. We can't do that [feature] in the CRM."

Your thoughts on this will be appreciated. Thank you!