Why is Zoho Support so bad these days?

We're loyal Zoho One customers but wow the support is beyond horrible.

1. All support tickets turn into extremely long and wacky back and forth exchanges that cover days to weeks...Even for extremely minor requests.

2. The language barrier is INSANE. I've never spoken to a Zoho employee that I could understand. Seriously, I'm a big fan of the software but I can't even understand what anyone is saying EVER. It's like listening to a parrot attempt to speak Chinese.

3. I just had to cancel Premium Support because it's the biggest joke in the history of the planet.

I LOVE Zoho One Apps but I'm sad that the support team is so bad...

Moderation update: We're sorry for the bad experience, and want to assure you that we have taken the feedback shared by all of you in this post seriously. As the issues and experiences vary from one customer to another, its best if we can check and sort them out at the individual level through appropriate channels. Given that considerable amount of time has passed since the original post here, in order to prevent redundant notifications for all the participants, we are locking this post. If you have any concerns, do reach out to our support directly. Rest assured, we will do our best to get your concerns addressed in a timely manner.

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