Why is Zoho Support so bad these days?

Why is Zoho Support so bad these days?

We're loyal Zoho One customers but wow the support is beyond horrible.

1. All support tickets turn into extremely long and wacky back and forth exchanges that cover days to weeks...Even for extremely minor requests.
2. The language barrier is INSANE. I've never spoken to a Zoho employee that I could understand. Seriously, I'm a big fan of the software but I can't even understand what anyone is saying EVER. It's like listening to a parrot attempt to speak Chinese.
3. I just had to cancel Premium Support because it's the biggest joke in the history of the planet. 

I LOVE Zoho One Apps but I'm sad that the support team is so bad...

      Zoho SalesIQ Resources

            Zoho TeamInbox Resources

              Zoho DataPrep Resources

                  Zoho CRM Plus Resources

                    Zoho Books Resources

                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources

                            Zoho Sprints Resources

                              Qntrl Resources

                                Zoho Creator Resources

                                  Zoho WorkDrive Resources

                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now

                                                      Zoho Show Resources

                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.