Why Zoho Campaigns have massive more limitations like other software?`

Why Zoho Campaigns have massive more limitations like other software?`

Hello,

it was a time we managed +300 zoho campaigns accounts.
But after only 3 years we handle now only +70 accounts.

The reason?
Because other solutions integrate much faster new functions. And not only this:
They do not only release a new function - they also deep dive into nested options and make it very detailed.

If you check the last update of zoho campaigns, you will see its only like doing makeup, if they adding new functions.

For example it take years to develope the tag option for contacts.
The tag option was completed and now? Yeah, now you can simple tag contacts.
But if you wanna do a simple export of your contacts the contact export will not export the tags.
That sounds not real and a little bit strange and funny, but its true. Yes, its true.

This is what i mean when i say: they doing only makeup, but dont think about the topic to the end.

So we asking the support about that point and they wrote:
"
I will share your update to the backend team who can take decisions on new implementation on the features."
-> Sorry, what?! We are in 2024 and you still say its a good idea this function and we will share it to our developers?!

"Unfortunately it is not possible to export the tags in a bulk way. For time being please open the tags separately and export."
-> I can understand if you say that we have to export contact lists invididual. Okay.
But tags are something which you have a lot of them. Our smallest client we handle have +300 tags. So we shoud open each tag by filter and export each one of 300 tags one by one like to work in a software from 1998?

And most of all contacts have multiply tags. So after exporting all 300 tags one by one we ned to merge all docuements to sample a contact with all tags they have. I job like working with a software in beta from kindergarden for children, but not for professionals. Sorry!

About what we are talking here?
We are in 2024 and zoho campaigns simply can not export contact tags if you export the contact itself.
Its a simple sql query and not a big thing. But in zoho it will take again 2 or 3 years to release this function.
And after its released they will do big marketing like it was a rocket sience.

Problems and issues like this was the problem why we lost +200 clients accounts which we managed in zoho campaigns. All cancled their subscription and moved to another newsletter solution.

I never have seen a so much limited software. And this was only the basic. I do not deep dive into details, because i will lose all my hair when i point out all the massive problems, data leaks (made by support because they sharing details from wrong client with us)...


BR
Tommy


    Access your files securely from anywhere







                            Zoho Developer Community





                                                  Use cases

                                                  Make the most of Zoho Desk with the use cases.

                                                   
                                                    

                                                  eBooks

                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                   
                                                    

                                                  Videos

                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                   
                                                    

                                                  Webinar

                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                   
                                                    
                                                  • Desk Community Learning Series


                                                  • Meetups


                                                  • Ask the Experts


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner






                                                            Manage your brands on social media



                                                                  Zoho TeamInbox Resources



                                                                      Zoho CRM Plus Resources

                                                                        Zoho Books Resources


                                                                          Zoho Subscriptions Resources

                                                                            Zoho Projects Resources


                                                                              Zoho Sprints Resources


                                                                                Qntrl Resources


                                                                                  Zoho Creator Resources



                                                                                      Zoho CRM Resources

                                                                                      • CRM Community Learning Series

                                                                                        CRM Community Learning Series


                                                                                      • Kaizen

                                                                                        Kaizen

                                                                                      • Functions

                                                                                        Functions

                                                                                      • Meetups

                                                                                        Meetups

                                                                                      • Kbase

                                                                                        Kbase

                                                                                      • Resources

                                                                                        Resources

                                                                                      • Digest

                                                                                        Digest

                                                                                      • CRM Marketplace

                                                                                        CRM Marketplace

                                                                                      • MVP Corner

                                                                                        MVP Corner







                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now


                                                                                            Zoho Show Resources


                                                                                              Zoho Writer Writer

                                                                                              Get Started. Write Away!

                                                                                              Writer is a powerful online word processor, designed for collaborative work.

                                                                                                Zoho CRM コンテンツ








                                                                                                  Nederlandse Hulpbronnen


                                                                                                      ご検討中の方




                                                                                                            • Recent Topics

                                                                                                            • Migrating a Zoho Forms form into Zoho Creator

                                                                                                              Hi, How can I migrate my Zoho Forms form into Zoho Creator? Thanks. Truly, Emad
                                                                                                            • Is there any way to recall an email sent using Zoho CRM?

                                                                                                              If an email is sent using Zoho Mail, there is a recall option/functionality that is available to the sender. Is there any way to recall an email if it was sent using Zoho CRM? I can't seem to find that option. Any help would be appreciated.
                                                                                                            • Quick Create needs Client Script support

                                                                                                              As per the title. We need client scripts to apply at a Quick Create level. We enforce logic on the form to ensure data quality, automate field values, etc. However, all this is lost when a user attempts a "Quick Create". It is disappointing because, from
                                                                                                            • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

                                                                                                              so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign
                                                                                                            • Problem with reports due to "Connected" items change - Yes this IS a problem

                                                                                                              Now that the change has been made to use "connected" items I can no longer run the reporting I need in CRM. I should be able to start with Deals as the parent, connect down to the Account (Account_Name) on the deal as the child, then to any child items
                                                                                                            • Zoho sheet desktop version

                                                                                                              Hi Zoho team Where can I access desktop version of zoho sheets? It is important as web version is slow and requires one to be online all the time to do even basic work. If it is available, please guide me to the same.
                                                                                                            • Introducing notifications in the vendor portal

                                                                                                              Imagine this: You're a recruiter working with multiple vendors on a high-volume hiring project. You’ve just updated a job description after a last-minute change from the hiring manager. One of your vendors, however, is still working off the older version
                                                                                                            • CRM limit reached: only 2 subforms can be created

                                                                                                              we recently stumbled upon a limit of 2 subforms per module. while we found a workaround on this occasion, only 2 subforms can be quite limiting in an enterprise setting. @Ishwarya SG I've read about imminent increase of other components (e.
                                                                                                            • LESS_THAN_MIN_OCCURANCE - code 2945

                                                                                                              Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun
                                                                                                            • How to update "Lead Status" to more than 100 records

                                                                                                              Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan
                                                                                                            • Analytics for notes created

                                                                                                              Is there a way I can see how many notes were created per day? Via reporting or analytics?
                                                                                                            • Add Custom Reports To Dashboard or Home Tab

                                                                                                              Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! Chad
                                                                                                            • Cannot update Recurring_Activity on Tasks – RRULE not accepted

                                                                                                              Hello, I am trying to update Tasks in Zoho CRM to make them recurring yearly, but I cannot find the correct recurrence pattern or way to update the Recurring_Activity field via API or Deluge. I have tried: Sending a string like "RRULE:FREQ=YEARLY;INTERVAL=1"
                                                                                                            • Add image to report...

                                                                                                              Greetings, I send a weekly color coded report via Creator email. I would like to add the legend somewhere in the report. Header, footer where ever. I have the legend saved on Google Drive and can access it via shared link. Sure someone has wanted to add
                                                                                                            • More controls for User Fields in CRM

                                                                                                              Dear All, We are here with a minor but crucial enhancement to the user fields—now set accessibility permissions to the records for user field. User field allows you to extend co-ownership of records to your peers. You can collaborate with them for certain
                                                                                                            • Calls to accounts rather than leads or contacts?

                                                                                                              So..... We have a dilemma and I'm hoping someone has encountered this before and figured out a fix. We have just migrated to Zoho. It's great.....expect for how "Calls" are handled.... We are B2B. We do not use the leads module. A "Lead/Prospect" for
                                                                                                            • Image Upload Field | Zoho Canvas

                                                                                                              I'm working on making a custom view for one of our team's modules. It's an image upload field (Placement Photo) that would allow our sales reps to upload a picture of the house their working on. However, I don't see that field as a opinion when building
                                                                                                            • Power of Automation :: Automated 'Delayed & Closed' Status Update Based on Due Date

                                                                                                              Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate
                                                                                                            • Lead Blueprint transition in custom list view

                                                                                                              Hi, Is It possible to insert the Blueprint transition label in a custom Canvas list view? I am using Lead module. I see the status, but it would be great if our users could execute the Blueprint right from the list view without having to enter the detailed
                                                                                                            • Range names in Zoho Sheet are BROKEN!

                                                                                                              Hi - you've pushed an update that has broken range names. A previously working spreadsheet now returns errors because the range names are not updating the values correctly. I've shared a video with the support desk to illustrate the problem. This spreadsheet
                                                                                                            • Has anyone integrated SMS well for Zoho Desk?

                                                                                                              Our company does property management and needs to be able to handle inbound sms messages which create a ticket for Zoho Desk. We then need to be able to reply back from Zoho desk which sends the user an sms message. This seems like a fairly common thing
                                                                                                            • populate email address and name in zoho desk?

                                                                                                              Is it possible to populate the email address and name in the zoho desk widget? We only use it in the context of an authenticated user, so we already know the user's name and email. Thanks,
                                                                                                            • Are there default/pre-built dashboards in Zoho Desk?

                                                                                                              Hi, I am looking for some pre-built dashboard templates in Zoho Desk, similar to what we can find in CRM/Projects, etc Thank you
                                                                                                            • Enable Locations for Expense

                                                                                                              Hi, please enable Locations (ex Branches) for Zoho Expense so that there is consistency between this app and Zoho Books. Thanks in advance.
                                                                                                            • Adding branded signature to tickets reply

                                                                                                              Hi, i am unable to figure out how to add signatures with logo to tickets reply. please advice .
                                                                                                            • Zoho Marketing Automation 2.0 - Landing Page function not working

                                                                                                              Dear Zoho Team, I am working on implementing Zoho Marketing Automation 2.0, and am now looking into the section "Lead Generation". If I open the "Landing Pages" section, I immediately get an Error code: Error: internal error occurred. Can you help me
                                                                                                            • Zoho Mail Android app update: Manage folders

                                                                                                              Hello everyone! In the latest version(v2.9) of the Zoho Mail Android app update, we have brought in support for an option to manage folders. You can now create, edit, and delete folders from within the mobile app. You can also manage folders for the POP
                                                                                                            • How to share ticket numbers across different ticket types

                                                                                                              I'm running an event and have three different ticket types. Add on Event + Main Event - Early bird Main Event only - Early bird Add on Event only - Early bird And Standard class - shown but not available until early bird finishes Add on Event + Main Event
                                                                                                            • How to keep track of bags, cans, drums of inventory?

                                                                                                              We buy and sell products that are packaged in bags 🛍️, cans🥫, drums🛢️, etc. with batch numbers. When we get a shipment of one of the products, how do we track we received (say) 10 cans each of 5L of a product and maybe we received 10 cans of another
                                                                                                            • Adding Social Media Buttons to Basic Campaigns

                                                                                                              Hi, I'm quote new to using Zoho Campaigns and I can't work out how to add Social Media Buttons into my basic campaign? In MailChimp there's a button that brings the icons into your campaign for you. I've tried adding the social media icons as 'buttons' in Zoho but it's not looking great. Can anyone help? Thanks!
                                                                                                            • Hide Inactive Social Sign-In Providers from Login Screen

                                                                                                              Hello Zoho Team, We hope you are doing well. Currently, Zoho One allows admins to configure security policies and enable or disable Social Sign-In options for third-party providers such as Apple, Google, Microsoft, LinkedIn, Yahoo, Twitter, Facebook,
                                                                                                            • [Free Webinar] AI Agents in Zoho Creator - Creator Tech Connect

                                                                                                              Hello Everyone! We welcome you all to the upcoming free webinar on the Creator Tech Connect Series. The Creator Tech Connect series is a free monthly webinar that runs for around 45 minutes. It comprises technical sessions in which we delve deep into
                                                                                                            • Download All Attached Files

                                                                                                              It would be extremely useful to have "download-all" functionality for downloading files attached to a task, subtask, comment, forum post or hosted in the "Documents" section etc. We've instructed our users to zip multiple files prior to uploading, but of course they forget all the time. Having to download lots of files one-at-a-time off a comment or task wastes a lot of time.
                                                                                                            • Ship via Carrier Not Working Since Commerce Update

                                                                                                              Since the recent update to the Commerce platform, I can no longer use the ship via carrier function. It will take me to the address screen and let me verify them but when I go to save and move tot he next screen it will not do anything. This is happening
                                                                                                            • automations: Can I execute a step on a specific date?

                                                                                                              I have created a form in Zoho forms, and created a contacts list. I have also begun setting up an automation with the intention of sending the form to the contact list on a specific date every month (via email) for the entire year (essentially sending
                                                                                                            • Zoho Expense - The ability to add detail to a Trip during booking

                                                                                                              As an admin, I would like the ability to add more detail to the approved Trips. At present a requestor can add flights, accommodation details and suggest their preferences. It would be great if the exact details of the trip could be added either by the
                                                                                                            • Adding Folders in Android App

                                                                                                              Is it possible to create a new email folder within the Zoho Mail Android app?  Or can this only be done from the desktop version of Zoho Mail? Cheers!
                                                                                                            • Schedule Exports for Regular Project Updates

                                                                                                              Tracking project data often means exporting data at regular intervals. Instead of manually exporting data every time, users can schedule exports for Phases, Tasks, and Tasks in Zoho Projects. These exports can be set to run once, daily, weekly, or monthly
                                                                                                            • Question about custom fields using Pivot Tables.

                                                                                                              I have created a pivot table showing annual revenue of a client and how much payment that client is paying my company. Is there a way using pivot table to add an additional field that subtracts those to fields / shows me a percentage of that difference?
                                                                                                            • Request for Light/Dark Mode

                                                                                                              Would love the ability to switch between Light and Dark mode similar to Zoho CRM. https://help.zoho.com/portal/en/community/topic/introducing-dark-mode-light-mode-a-new-look-for-your-crm
                                                                                                            • Next Page