Error message when uploading a ticket attachment via custom function | Deluge | Workflow
Hello there,
I would like to have the
email attachments moved to the separate attachment section of the ticket
when sending an email from a ticket or when receiving a customer email.
For this I have created a custom function as seen below. This also
works in most cases, but sometimes it fails for unknown reasons. And not
robustly reproducible either, I can't see any regularity or dependency
on any circumstances.
The last example what puzzles me is an email 10 .xlsx attachments, all files were between 10 - 30 KB in size. The function had managed to process 8 of them correctly. The missing ones were not the largest files of these 10 pieces, nor did they resemble each other in any way so that conclusions could be drawn.
Error message:
The last example what puzzles me is an email 10 .xlsx attachments, all files were between 10 - 30 KB in size. The function had managed to process 8 of them correctly. The missing ones were not the largest files of these 10 pieces, nor did they resemble each other in any way so that conclusions could be drawn.
Error message:
{"errorCode":"INVALID_DATA","message":"The
data is invalid due to validation
restrictions","errors":[{"fieldName":"/file","errorType":"missing","errorMessage":""}]},{"errorCode":"INVALID_DATA","message":"The
data is invalid due to validation
restrictions","errors":[{"fieldName":"/file","errorType":"missing","errorMessage":""}]}
The
stupid thing is also, after I received the error, I ran the function
again manually and lo and behold - no problem occurred. The function is
triggered on ticket creation and customer response via workflow. Only then there are errors from time to time.
Custom function:
// Standardwerte
orgId = "<anynonymized>";
errors = List();
try
{
// ###############################################################################################################################################################
// get latest thread
// ###############################################################################################################################################################
getTicketThread = invokeurl
[
type :GET
connection:"<anynonymized>"
];
// Prefix for filename
dir = getTicketThread.get("direction");
if(dir == "in")
{
prefix = "Customer - ";
}
else
{
prefix = "Agent - ";
}
// All attachments are listed inside attachments (id, name, size, href, previewurl)
attachmentList = getTicketThread.get("attachments");
// ###############################################################################################################################################################
// iterate trough all list items
// ###############################################################################################################################################################
for each attachment in attachmentList
{
filename = prefix + attachment.get("name");
// download file
getAttachment = invokeurl
[
url :attachment.get("href")
type :GET
connection:"<anynonymized>"
response-format:FILE
];
// upload file as a ticket attachment
if(getAttachment != null)
{
param = Map();
getAttachment.setParamName("file");
param.put(filename,getAttachment);
uploadResponse = invokeurl
[
type :POST
parameters:param
connection:"<anynonymized>"
];
if(uploadResponse.get("id").isNull())
{
errors.add(uploadResponse);
}
}
}
}
catch (e)
{
errors.add(e);
}
// ###############################################################################################################################################################
// Send errors to admin mail address
// ###############################################################################################################################################################
if(errors.size() > 0)
{
sendmail
[
from :zoho.adminuserid
to :"<anynonymized>"
subject :"<anynonymized>"
message :errors
}
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