Zoho Assist Windows 11 - Blank screen of death
I am having constant problems with Zoho assist not loading... it shows a loading message then white screen of death!
Of course I've tried to reload, re-install, come off VPN etc... Nothing makes a difference it's dead.
This is now becoming a serious problem for me!
Here's the debug output:
Failed to load resource: net::ERR_CONTENT_DECODING_FAILED
45a9d603055f44e183e96afde272cae5.js:1 Failed to load resource: the server responded with a status of 403 ()
8f2be8b7_wmsbridge.js:1
Failed to load resource: net::ERR_CONTENT_DECODING_FAILED
js.zohostatic.com/assist/web_static//6dba2ba5d9eeb4e787bf.js:1
Failed to load resource: net::ERR_CONTENT_DECODING_FAILED
vendor-core-d1cf3dbdadac22b08654.js:2 ChunkLoadError: Loading chunk 2427 failed.
at a.f.j (app-1709443aed046ffcc54d.js:1:1077304)
at app-1709443aed046ffcc54d.js:1:1070862
at Array.reduce (<anonymous>)
at a.e (app-1709443aed046ffcc54d.js:1:1070840)
at app-1709443aed046ffcc54d.js:1:399492
at _ (vendor-core-d1cf3dbdadac22b08654.js:2:169576)
at $l (vendor-core-d1cf3dbdadac22b08654.js:2:129286)
at Pu (vendor-core-d1cf3dbdadac22b08654.js:2:115915)
at Cu (vendor-core-d1cf3dbdadac22b08654.js:2:115843)
at xu (vendor-core-d1cf3dbdadac22b08654.js:2:115706)
ll @ vendor-core-d1cf3dbdadac22b08654.js:2
vendor-8e5846fbccfb7ae37252.js:2
Uncaught ChunkLoadError: Loading chunk 2427 failed.
at a.f.j (app-1709443aed046ffcc54d.js:1:1077304)
at app-1709443aed046ffcc54d.js:1:1070862
at Array.reduce (<anonymous>)
at a.e (app-1709443aed046ffcc54d.js:1:1070840)
at app-1709443aed046ffcc54d.js:1:399492
at _ (vendor-core-d1cf3dbdadac22b08654.js:2:169576)
at $l (vendor-core-d1cf3dbdadac22b08654.js:2:129286)
at Pu (vendor-core-d1cf3dbdadac22b08654.js:2:115915)
at Cu (vendor-core-d1cf3dbdadac22b08654.js:2:115843)
at xu (vendor-core-d1cf3dbdadac22b08654.js:2:115706)
vendor-core-d1cf3dbdadac22b08654.js:2 ReferenceError: CrmPlusLib is not defined
at se (app-1709443aed046ffcc54d.js:1:832280)
at o.componentWillUnmount (app-1709443aed046ffcc54d.js:1:384194)
at vl (vendor-core-d1cf3dbdadac22b08654.js:2:105006)
at El (vendor-core-d1cf3dbdadac22b08654.js:2:107218)
at Ru (vendor-core-d1cf3dbdadac22b08654.js:2:118846)
at UdKW.t.unstable_runWithPriority (vendor-8e5846fbccfb7ae37252.js:2:2268094)
at Wo (vendor-core-d1cf3dbdadac22b08654.js:2:62142)
at _u (vendor-core-d1cf3dbdadac22b08654.js:2:116807)
at vu (vendor-core-d1cf3dbdadac22b08654.js:2:112918)
at vendor-core-d1cf3dbdadac22b08654.js:2:62365
ll @ vendor-core-d1cf3dbdadac22b08654.js:2
vendor-8e5846fbccfb7ae37252.js:2
Uncaught ReferenceError: CrmPlusLib is not defined
at se (app-1709443aed046ffcc54d.js:1:832280)
at o.componentWillUnmount (app-1709443aed046ffcc54d.js:1:384194)
at vl (vendor-core-d1cf3dbdadac22b08654.js:2:105006)
at El (vendor-core-d1cf3dbdadac22b08654.js:2:107218)
at Ru (vendor-core-d1cf3dbdadac22b08654.js:2:118846)
at UdKW.t.unstable_runWithPriority (vendor-8e5846fbccfb7ae37252.js:2:2268094)
at Wo (vendor-core-d1cf3dbdadac22b08654.js:2:62142)
at _u (vendor-core-d1cf3dbdadac22b08654.js:2:116807)
at vu (vendor-core-d1cf3dbdadac22b08654.js:2:112918)
at vendor-core-d1cf3dbdadac22b08654.js:2:62365
app-1709443aed046ffcc54d.js:1
Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'show_banner')
at app-1709443aed046ffcc54d.js:1:70742
The resource <URL> was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
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