Hi,
I've set up a MH list that is synched to a view in ZohoCRM. The view is created by tagging a contact with the tag "Reactivate". I checked, and the list is sync'ing perfectly, including a few custom fields from the CRM.
I have several questions:
1. If i remove the tag Reactivate from the contact from the CRM, (a) is the lead automatically removed from the MH list, and (b) from MH entirely (if they are not on any other HM list)
2. If I change a field on the MH lead, does that automatically sync back to the contact in Zoho CRM? For example, if I set a custom field Highspace to True in the MH Lead in a journey, would that then sync back to the Zoho CRM contact so their HIghspace field would also be set to True?
3.If I change (add/delete) a tag on the MH lead, will those tags also sync back to the CRM?
Basically, I am wanting to create a closed loop where I can place CRM contacts on a journey to reactive them via MH, directly by setting tag on the contact record in the CRM. I just want to make sure any relevent information (tags, field updates) from MH are sent back to the CRM.
Best regards,
Joe