Hello all,
 
I've been using Zoho CRM for the past few weeks and have begun to get deeper into it over the past few days.  I am a financial advisor who is using Zoho as a B2C management tool.  I've imported all my Leads and have converted several to Potentials.  I work at a firm that has its own domain and we use Lotus Notes/Domino as our mail server.
 
Yesterday, I purchased the Zoho Mail Add-on so that I can track/store emails to and from my clients in Zoho CRM.  However, it's not working as I had anticipated.  Below are a couple of questions:
 
1. Can I change the "From" email address that clients see when I send an email from Zoho Mail or Zoho CRM?  Currently, I have the "Reply To" address as my email address at my firm (which I want) but clients still see that my emails come from user@zoho.com, which can be confusing/annoying.
 
2. When I send an email from within Zoho CRM (Leads, Potentials, or Contacts modules), the sent email appears in the Email section for that client.  However, when I send the email from Zoho Mail, the email does not show up in the CRM module.  Is there a setting that will allow me to see all sent email to a client even when the emails are sent from Zoho Mail?
 
3. How do I include emails received from/sent to a third party in a client's CRM module (Leads, Potentials or Cntacts)?  There are important emails I get or send that are relevant to a client that I'd like to store in Zoho CRM but I can't seem to do that.  Zoho CRM seems to only allow me to store emails sent to me directly from the client's email address, not from a third party.  Am I missing something?
 
Thank you in advance for your help.
 
Manny