Zoho Desk Community Digest - February 2021

Zoho Desk Community Digest - February 2021



Product Enhancements
  • The Activities module now has an option to manually mark individual tasks, calls, and events as spam. The spam marking also automatically happens when an associated ticket, contact or both entities are marked as spam either manually or automatically. To be able to unmark them, the associated tickets or contacts must be marked as "Not Spam". You can view these activities under the "Spam Activities Custom View".
  • It is now possible to unpublish an article from the Helpcenter.
  • All help center themes now include the option of deleting profile pictures.
  • Marketplace updates:
    • Developers can now add the deprecation time for previous versions when adding a new version. The time will be displayed in the Extensions list view.
    • Whenever a new version of an extension releases, the users in all orgs using the installed version will receive email notifications.
Important Community Discussions
  • Implementing ASAP on websites with Content Security Policy headers >>
  • Recurring tickets for a specific issue >>
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                                                          • Sticky Posts

                                                          • Register for Zoho Desk Beta Community

                                                            With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

                                                          • Share your Zoho Desk story with us!

                                                            Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

                                                          • Tip #1: Learn to pick the right channels

                                                            Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

                                                          • Welcome to Zoho Desk Community - Say hello here!

                                                            Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

                                                          • Webinar 1: Blueprint for Customer Service

                                                            With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing


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