Hello,
we use zoho desk with the zoho books add-on. Thus, the time entries that are marked as billable ("isBillable": true) can be charged with zoho books. Using the Desk API, I can access the information of the time entry I need, so it's definitely available:
"billingType"
"invoiceId"
Of course, this process should also be evaluable in analytics. But these fields are not synchronizable with Analytics!
Also, I can't use the built-in reporting functionality in Desk, because the information is not usable here either. How is it possible that an official integration from one Zoho product to another Zoho product is offered, but it is not fully supported with regard to reporting?
I ask for clarification, thank you in advance!
Regards,
Sven