Zoho Desk Tips & Tricks #02 Alle activiteiten onder één tabblad
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Klantenservice gaat niet alleen om het beantwoorden van vragen. Het leveren van een goede klantenservice gaat om het vinden van een passende oplossing, hiervoor moet er goed worden samengewerkt tussen teams van verschillende niveaus. Om een globaal overzicht te krijgen van alle acties, ga je naar de Activiteiten module van Zoho Desk.
Met de module Activiteiten kan je oproepen, taken en gebeurtenissen via hetzelfde tabblad groeperen. Je kan jouw dag gemakkelijk indelen volgens de verschillende activiteiten die op de lijst staan. Hierdoor kunnen teams met veel taken een algemeen overzicht krijgen van de voortgang van de verwerking van de tickets. Dit is erg geschikt voor callcenters en teams die telefonie gebruiken als hun primaire communicatiekanaal voor hun klanten.
Gebruik dit overzicht om efficiënt te werk te gaan met je hele team!
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Sukhpreet Singh
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