Zoho Form error: Update Record - Failed to push as the required 'Zoho CRM' field was empty.
I have a zoho form with crm integration. I send the form from the crm by clicking "Insert Template" -> "forms link" from the email editor.
The link text that's inserted is in the format of https://forms.zohopublic.com/<myorg>/form/<formName>/formperma/<someID>?crm_entity_id=<contactId>
However, when inspecting the link, the url it goes to does not match the link text. Instead it directs the user to https://sender3.zohoinsights.com/<a bunch of encoded ids>
It then redirects the user back to a link SIMILAR to the link text, but different
so normally this should be no big deal right? Well we noticed some forms we're sending out were getting the error message Update Record - Failed to push as the required 'Zoho CRM' field was empty, and the data wasn't getting pushed back into the CRM.
A couple of my customers were nice enough to do a zoom meeting with me, and what we determined was their email provider or email client is stripping the tracking link out, and only going directly to the link as show in the link text, with the crm_entity_id=<contactId>, as opposed to the true destination after following the tracking link, ?zfcrm_entity=<VERY LONG ID>.
This is obviously an issue we've been seeing more and more of this.
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