Zoho limitations for enterprise license
Hey,
We have enterprise license with 2 users, and are having some problems with the limitations. Our crm system is communicating with a third side app online, sending and receiving information. The limitations cause information inaccuracies both in the crm and in the app itself (as zoho does some of the calculations and changes as part of the business process).
1. Are the limitations below are those that apply on our crm?
2. What ways are there to exceed those limitations, other than buying user licenses? (we'll have to buy an unproportional amount of users, and also that would be irrelevant to the 300 actions per hour limit which is a big issue by itself).
3. How can I be notified when I reach a certain limit? (except for emails)
4. Can one instance be counted for more than one limitation? for example time based email alerted by a workflow applies for action/hour limit, time based actions limit, workflow email limit and email/day limit all together?
5. Are the different limitations separate, or there is a case that I reach half of one limitation and half of another one and together it's enough to hold the crm actions?
6. When reaching a daily limit will the action be canceled or postponed to the next day?
7. We've had some cases when we reached the hourly limitation with 2 webhooks on the same record (start and end of a rent). Later when the informaion was transfered it wasn't sent in the same order, which caused the irrelevant information updated last.
How can we make sure that the information is always sent in FIFO order?
As you see, the limitations are a major issue for us, and many of them weren't mentioned in the plan comparison. This is an issue that we would've considered when deciding wether to work with zoho crm or not, and are considering now, so we would like your urgent help.
Thanks
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Notes on Per Day Limits
- (No. of Users * 100) or 5000, whichever is lower, will be taken as the maximum limit per day for emails to be sent using workflow alerts.
- (No. of Users * 50) or 2500, whichever is lower will be taken as the maximum limit per day for the execution of time based actions (that includes alerts, tasks, and field updates).
- A maximum of 300 actions will be triggered every hour. If there are more than 300 actions per hour, the remaining actions will be executed in the next hour.
- The Super Administrator of your CRM account will be notified if the workflow email alerts limit is exceeded for the day.
- The per day limits (for e.g.: email limit) is calculated based on PST.
- Limits for Custom Functions:
- Calls per Day - 10000 calls/day or 200 calls per user license for the org. (whichever is lower)
- Integration Tasks - 5000 Zoho API calls/day using deluge.
- Get Data - 5000 calls/day
- Post Data - 5000 calls/day
- Send Email - 500 emails/day
- Limits for Webhooks:
- Professional Edition - 10000 calls/day or 100 calls/user license (whichever is lower).
- Enterprise Edition - 10000 calls/day or 100 calls/user license (whichever is lower)
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