Zoho Sales IQ Zobot does not save new chats to leads despite being integrated

Zoho Sales IQ Zobot does not save new chats to leads despite being integrated

So I tested some features of Zoho Sales IQ by creating a Zobot based on a Youtube Tutorial which simply ask the user information such as their name, birthday, and phone number. I also integrated a Zoho CRM account using the integrations menu. However, after I test the chatbot which is integrated to a website, the new inputs does not appear in the Zoho CRM leads despite being present in the Zoho Sales IQ closed chats
                  Zoho Marketing Automation

                    Zoho SalesIQ Resources



                          Manage your brands on social media

                            Zoho Pagesense Resources



                                  Zoho TeamInbox Resources

                                    Zoho DataPrep Resources



                                      Zoho CRM Plus Resources

                                        Zoho Books Resources


                                          Zoho Subscriptions Resources

                                            Zoho Desk Resources

                                              Zoho Projects Resources


                                                Zoho Sprints Resources


                                                  Qntrl Resources


                                                    Zoho Creator Resources


                                                      Zoho WorkDrive Resources



                                                        Zoho Campaigns Resources

                                                          Zoho CRM Resources

                                                          • CRM Community Learning Series

                                                            CRM Community Learning Series


                                                          • Tips

                                                            Tips


                                                          • Functions

                                                            Functions


                                                          • Meetups

                                                            Meetups


                                                          • Kbase

                                                            Kbase


                                                          • Resources

                                                            Resources


                                                          • Digest

                                                            Digest


                                                          • CRM Marketplace

                                                            CRM Marketplace


                                                          • MVP Corner

                                                            MVP Corner


                                                          • Word of the Day

                                                            Word of the Day

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now