Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

Dear customers,

We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction, wouldn't have been possible without you—quite literally.



IDC's CSAT award recognizes leading SaaS vendors in different application markets based on SaaSPath Survey. That's a global survey of approximately 2,000 organizations, across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.

Emerging as the winner of one of the leading CSAT surveys in the industry brings us the responsibility and confidence to serve you, our customers, even better in the years to come.

If you'd like to know more about the award and the areas that technology buyers consider challenges in the subscription billing space, you can download a free copy of the report.

Happy holidays, and a happy new year!

Until next time,
Harikrishna
Customer Relations | Zoho Subscriptions

    Access your files securely from anywhere

          Zoho Developer Community




                                    Zoho Desk Resources

                                    • Desk Community Learning Series


                                    • Digest


                                    • Functions


                                    • Meetups


                                    • Kbase


                                    • Resources


                                    • Glossary


                                    • Desk Marketplace


                                    • MVP Corner


                                    • Word of the Day



                                        Zoho Marketing Automation
                                                • Sticky Posts

                                                • What's New in Zoho Billing - February 2024

                                                  Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with Plans
                                                • Zoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.

                                                  Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,
                                                • Zoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing

                                                  Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,
                                                • Introducing: SMS notifications via Zoho Subscriptions

                                                  Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.
                                                • What's new this December in Zoho Subscriptions

                                                  The year is almost over and we here at Zoho Subscriptions have released new features and updates on the month of November. Let's take a look at the features we have worked on in the past month. Zendesk Integration The Zoho Subscriptions app for Zendesk allows your customer support executive to access customer details in an instant. You will be able to view the customer information from Zoho Subscriptions right from your ticket view. On enabling the integration, you will be able to: Get your customer


                                                Manage your brands on social media



                                                      Zoho TeamInbox Resources

                                                        Zoho DataPrep Resources



                                                          Zoho CRM Plus Resources

                                                            Zoho Books Resources


                                                              Zoho Subscriptions Resources

                                                                Zoho Projects Resources


                                                                  Zoho Sprints Resources


                                                                    Qntrl Resources


                                                                      Zoho Creator Resources



                                                                          Zoho Campaigns Resources


                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ






                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Ticket Status Colors

                                                                                                    Can i change the colors of Ticket Status in the admin panel?  Or even change the background of the entire cell of a Critical ticket?  This way its easy for my agents to see a urgent ticket when it comes in.  Right now everything is black text. Here Right
                                                                                                  • Zoho Sites and CloudFlare DNS issue over HTTPS

                                                                                                    I have a Zoho Site with a custom domain voterprotectioncorps.org NameCheap is the registrar CloudFlare is the DNS manager, using custom Nameservers (see attached) I installed the SSL cert via Zoho Sites (the "Add SSL cert" option that installs the free
                                                                                                  • How do I do a formula to join two fields together like first name and last name into full name?

                                                                                                    Having issues with this in my custom module.  In most CRM systems you would do: FIELD1 & " " & FIELD2 But it gives an error saying I'm not supposed to use double quotations so not sure what that means.  I've tried to read the formula help guide but it's
                                                                                                  • workflow field update will Not triggering another workflow rule

                                                                                                    I have a Workflow rule that is supposed to get triggered when a field is modified to certain value. This field is actually the lead status and when the lead status changes to "Client Not Responding" . I have a series of emails that go out to re-engage
                                                                                                  • [Résolu] Liste dynamique dans Creator

                                                                                                    Bonjour, Dans Zoho Creator j'aimera pouvoir afficher une liste en fonction d'une donnée choisie dans une autre liste. Explication : J'ai un formulaire Département avec comme champ : Nom J'ai un formulaire Personnel avec comme champs : Nom et 'lookup'
                                                                                                  • PDF Document creating, editing, digital signing?

                                                                                                    Any chance you could provide PDF creating, editing,signing?  Or perhaps integrate with http://www.pdfescape.com/ ?   thanks, Linda
                                                                                                  • Pay in USD

                                                                                                    Hi, is it possible to pay in USD instead of EUR? Thanks.
                                                                                                  • Stock function not working for Brazil (Bovespa)

                                                                                                    Hi, The STOCK function in not working for the Brazil Exchange "Bovespa". This is the syntax I´m using: =STOCK("Bovespa:BBAS3";"PRICE"). Thanks for any help. Ale
                                                                                                  • Tablet Pencil + Fillable Form

                                                                                                    Hi There, I just started using Zoho Writer Forms for our team on iOS. I noticed that some functions support 'scribble' or tablet pens and some do not. Is there a function I am missing where any text field can support 'scribble' or handwriting/printing
                                                                                                  • Announcing new features in Trident for macOS (v.1.10.0)

                                                                                                    Hello everyone! Trident for macOS (v.1.10.0) is here with major features and enhancements to elevate your workplace communication and productivity. Let's take a quick look at them. Create tasks from emails. In addition to creating tasks from selected
                                                                                                  • Journey : "Added to segment" trigger doesn't work automatically

                                                                                                    Hello, I’m experiencing an issue with our Marketing Automation 2.0 integration with Zoho CRM. We have multiple segments defined in Marketing Automation, each with criteria based on field values synced from Zoho CRM. If a field value changes in Zoho CRM,
                                                                                                  • Two way sync Zoho Mail and Bookings

                                                                                                    Hi, I know it’s possible to view Bookings appointments in Zoho Mail, but is there a way to see my Zoho Mail meetings in the Bookings calendar?
                                                                                                  • Assistance Required: Email Configuration Issues for Domain clearskyaerials.net

                                                                                                    Dear Support Team, I am experiencing issues with my email configuration after linking my domain, clearskyaerials.net, to Zoho Mail. I followed the DKIM setup guide and successfully configured it. While I can now send emails, I am unable to receive them.
                                                                                                  • How can I bulk import product images to Zoho crm.

                                                                                                    How can I import product images to Zoho crm within bulk imports. I am using an excel sheet or csv and want to include an image (via URL) for each product. This topic is the closest I have found to a solution but I need further help to implement it: https://help.zoho.com/portal/en/community/topic/import-file-upload-and-image
                                                                                                  • Can't send mail Reason:554 5.1.8 Email Outgoing Blocked.

                                                                                                    I send messages to my clients for my agency to my targeted clients last night I got (Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked) this warning. Now I can't send mails. Please fix this issue.
                                                                                                  • erro 553 retransmitindo e-mails não permitidos devido ao domínio ou algo parecido

                                                                                                    Olá, não consigo enviar ou receber e-mails, pois mostra uma mensagem de erro 553 retransmitindo e-mails não permitidos devido ao domínio ou algo parecido.. Por favor, ajude-me a corrigi-lo. Obrigado.
                                                                                                  • How do I go to new form after using deluge button?

                                                                                                    I have (Form1) - [Report1] (Form2) - [Report2] I have created a button which appears on [Report1] which creates a new record for [Form2] using data from [Form1]. I have the script working well, it pulls the needed information from Form1 and builds a new
                                                                                                  • smtppro.zoho.como eror

                                                                                                    En nuestras cuentas de empresa desde hace unos dias estamos experimientando problemas con los correos IMAP outlook, generando un error en el smtppro.zoho.com 465 /SSL Todo estaba trabajando bien y sin problemas. Alguien mas con el mimo problema y/o encontró
                                                                                                  • Outgoing Email blocked

                                                                                                    Hi Support Team, My outgoing emails has been blocked, Appreciate your help to unblock it. Hartron Trade
                                                                                                  • How do I stop getting notified about upgrading to Upgrade now and save big!

                                                                                                    How do I stop getting notified about upgrading to Upgrade now and save big! There is no way to clear this notification, and EVERY Day I get alerted to upgrade, but there is no permanent way to dismiss this alert! How can I permanently dismiss this a
                                                                                                  • Sheet view ignores layout rules / How to restrict fields in sheet view

                                                                                                    Hi Problem 1: When editing records in sheet view, layout rules are ignored. This is a problem, because it allows users to ignore some mandatory fields (mandatory in a Layout Rule). (Mass Update does not allow updating of fields with Layout Rules, so why
                                                                                                  • Portal users embed access

                                                                                                    So I have a page with a form, and two reports on either side. The reports are embedded as html snippets. So basically, it's set up that when I select a material from the form lookup field, it reloads the report embeds but filters the records with the
                                                                                                  • Importing Accounts with Parent Accounts

                                                                                                    I would like to import accounts that contain parent accounts.  I see a Parent Account but do not see a Parent account number in the Zoho fields and will need this to make sure the correct unique parent is imported. Can you help explain how to accomplish this?
                                                                                                  • Merge item

                                                                                                    As a follow up on a request point raised 7 years ago I would like to submit an official request to enable a "merge item" option. Discussion: https://help.zoho.com/portal/en/community/topic/merge-items submitted by user 4001007559351 Our business has several
                                                                                                  • Canvas Fit to Screen

                                                                                                    Hi, is it possible to have the Fit to Screen tickbox unmarked as a default?
                                                                                                  • Banking - User Roles - Access To Single Bank Account

                                                                                                    Hi, We have different locations with each location having a specific bank account for Expenses/Etc... Can you please confirm on whether it's possible to give a user (non accountant), specific access to only a single bank account as opposed to all accounts
                                                                                                  • Zoho Account search not finding account even thought account is created

                                                                                                    Hi Over the last week I cannot find a account on a lookup field, the account exists as when I check in the module its there. Any lookup filter, in a lookup field fails to find the appropriate account, im not sure if you have a Regex issue but its clearly
                                                                                                  • How to send an alert when there have been no leads for 2 days

                                                                                                    Hello, I want to be alerted when there have been no new leads created for, say, 2 days. It seems like it should be a simple thing to achieve but I'm struggling. I tried asking Zia and this was the answer, but it doesn't fit what I'm seeing on the workflow
                                                                                                  • How to get bulk write to work as expected

                                                                                                    I need to move data from our systems into Zoho. I have created a sandbox to test the usage of migrating our data to Zoho and confirmed everything worked there. When attempting to do the same with our production CRM I was met with an error saying Zoho
                                                                                                  • Zoho Sign embedded iframe

                                                                                                    Hello, we are looking for any of these options: a) some iframe that we can paste into our website for every signer, for onpage signing document. b) or get direct link for signers from Zoho sign API which we can redirect manually. Is any of these options
                                                                                                  • SIGNATURE FIELD INSIDE CRM MODULE

                                                                                                    I need to have a signature field inside CRM MODULE This can be used into my Post Sales Module that i´ve created to make Meetings Summary I need my client to sign this Meetings Summary during my visit and that ain´t possible with Zoho crm I know we have
                                                                                                  • email and username change

                                                                                                    HI, I'd like to change my email and username for my zoho store, please help me on this issue.
                                                                                                  • "Extra keys limit has exceeded"

                                                                                                    Hello, Has anyone encountered the below message before in a workflow log failure: "Update Record Response is {\"code\":52,\"message\":\"Extra keys limit has exceeded\"}" The script is supposed to generate an invoice for a deposit when a deposit payment
                                                                                                  • Collapsible Sections & Section Navigation Needed

                                                                                                    The flexibility of Zoho CRM has expanded greatly in the last few years, to the point that a leads module is now permissible to contain up to 350 fields. We don't use that many, but we are using 168 fields which are broken apart into 18 different sections.
                                                                                                  • use of comma as a decimal separator

                                                                                                    Hello, I wish to find a way to customize the number format for my proper use. I have to use french data, where the "," is used as the decimal separator : for example the french way to write "3.99�" is "3,99�" Is it possible to do it in Zoho Sheet ? If this is not actually the case, I'd love this feature to be implemented !
                                                                                                  • Ability for customer to give feedback after receipt of an order

                                                                                                    Is there any way we can receive feedback from customers regarding their order after delivery (other than just an email, obviuosly)? This is not the same as product reviews, as it may concern other points, but would ideally have an inbuilt reference to
                                                                                                  • Zoho meeting api not working in trial version

                                                                                                    I have and free trial meeting access. When i have tried to create a authentication code for meeting it shows Invalid OAuth Scope error. My code: $client_id = 'client_id'; $redirect_uri = 'site_url'; $scope = 'ZohoMeeting.organize.CREATE,ZohoMeeting.organize.READ';
                                                                                                  • Why is Nordic No Longer Available as a Translation Service for Email

                                                                                                    I routine receive email in Nordic but now it has been removed from the list of available translations. Why?
                                                                                                  • Create WorkDrive Folder with specific Sub-Folders when new Zoho CRM entry in "Accounts" Module

                                                                                                    So, my flow creates a WorkDrive Folder in the required Team Folder, but I want the same flow to create four Subfolders within the new folder. Man, Woman, Boy & Girl sub-folders I was looking at this below but how do I identify the new Parent folder as
                                                                                                  • Live webinar: 2024 recap of Zoho Show

                                                                                                    Hello all, 2024 has been an incredible year for Zoho Show! We've listened to your feedback and worked continuously to strengthen the tools you use to create, collaborate, and deliver presentations. From rolling out new features to enhancing existing ones,
                                                                                                  • Next Page