1) Question:  Where is the best place to post issues and questions regarding Zoho Apps if we are a Zoho One subscriber with premium support?  Here?  or in the individual product forums.

2) As a customer it's very hard to manage a list of support issues when your support team closes every ticket immediately after responding, even if there is follow-up requested to the customer.     It may be more convenient for you to do this, but I have a list of 403 issues I've posted over the years and sifting through them all to determine which ones have been resolved would be infinitely easier if the status reflected the actual status of the ticket.  Many things have fallen through the cracks.   I'm having to design my own tracking database to manage Zoho tickets which I feel should be un necessary.    My 2c