Taking Extension to production
Hi, I have developed an extension with a backend node js server in zoho desk.In development mode it is working but in production mode,dynamic datas are not loaded. I added the server url in jquery posts and get but the following error occcurs query.min.js:2 Refused to connect to 'https://23e8dd2f.ngrok.io/post-ticket' because it violates the following Content Security Policy directive: "connect-src https://*.zappsusercontent.com https://*.zohostatic.com https://*.zohostatic.com" is it somethingReport Criteria Modified Time (Ticket)
I am attempting to create a report that will tell me how many tickets my employees worked for a given timeframe. Worked being defined as researching, communicating or resolving the issue all of which are documented via ticket conversations and time entries.Translating Help Center email templates
Hello, I need to translate the Invitation/Activation/Deactivation Help Center email templates, but I can't find the option to do that Thank youNew UI - Zoho Books Integration doesnt work
Hello all, when I try to open an invoice via the corresponding time entry in the new UI, I get an error message. I am the administrator, it can't be an authorisation problem. I therefore took a look at the network traffic and compared the behaviour inInconsistent Sprints Integration with Desk
Hi, we are using Desk and Sprints. Naturally, we are using Sprints for Desk for quite a while. Today I've got an email from the Marketplace : Interestingly, I got the email today Feb 23, telling me that my installed extension will stop working on FebZoho Desk - Client Specific Notes
Is there an extension that adds a note field for support to use to track client notes in Desk? I do not want to use the CRM notes field because this includes notes for all teams. I would like a note field specifically for the support teams.Web Tabs
Can we create web tabs in Zoho Support like we can in Zoho CRM?Limitation to change Ticket Owner
In our Zoho Desk reality, we have only one department, and the agents are divided into 3 teams (first, second and third level). We have activated Blueprint, but we need that the agents of a team cannot change the owner of the ticket assigned to anotherScreenshot blurred/ broken in Outlook
Hi @Ash In addition to this issue with Oulook diplay https://help.zoho.com/portal/en/community/topic/offer-link-url-for-the-customer-happiness-rating-as-placeholderI there are other issues with Outlook display of Zoho email content.Provide Issue Collector for Web Applications
We want to elaborate whether to change over from Jira Service Desk to Zoho Desk. With Jira, we are using the 'Issue Collector'. This javascript extension is nested in our web application. As the customer has an issue and wants to open a trouble ticket,Queries about Happiness Rating
Hi Zoho Support, good day. Need your assistance on these inquiries below regarding Happiness Rating. Thank you. 1.) Is there a way to "Expand" the Customer Happiness Rating in the Dashboard? (kindly refer to the screenshot w/ number 1) 2.) Is there aZoho Desk Knowledge Base not loading when embedded in Help Widget
Hello, We use an onboarding platform which also includes a widget. They let you embed your knowledge base. But when I embed our Zoho KB it loads the menus but no articles: How can I fix this? And no I don't want to use Zoho ASAP - it is not very goodHow to add and change Product Categories
I have been trying to research how to add or change the existing product categories in Zoho Desk. I found this thread below: https://help.zoho.com/portal/zohocorp/community/topic/how-to-add-or-update-a-product-category but this information seems to beHow to add URL to signature block image on Zoho Desk
There doesn't seem to be an option to add a URL to an image on my signature block in Zoho Desk. Please help.Zoho Desk | KB Article
Good day Zoho Team! From the KB Module, if we publish an article these are the 3 options to whom can view the article: Agents, Registered users, All users Is there an option that both Registered users/customers and Helpdesk Agents can view the KB ArticlesExport Zoho Desk Tickets to s3 or a database Warehouse?
Is there any automated way or integration using which i can export all Tickets information in Zoho Desk to Aws S3 Bucket or any Datawarehouse like Snowflake, Google BigQuery or Redshift ??Any Suggestion about email forwarding?
We're hard at work customizing our Zoho Desk portal. I was asked a question: After configuring the mail panel and related Dkim etc, is it possible to use the support mail example@enterprise for the automatic opening of tickets without enabling automaticClosing tickets
Hello, Currently we send the contact person the answer to their issue which a separate email and then turn around and close the ticket which generates a second email. Is there a way that we can respond and close the ticket so the contact only gets oneIssue with help center customization
Hello, Whenever I modify anything in the help center themes' HTML editor the language selection dissapears. It doesn't matter where in the HTML i modify, add or remove something, it always dissapears as soon I change even a letter Default : When I addZoho Desk's new archiving policy is here to stay!
Dear Customers, Using a software can get cumbersome when you have to navigate through large amounts of inactive data to find what you are really looking for. To address this, Zoho Desk is introducing a new archiving policy that aims to reduce the clutter, and make important information available to you in a faster, easier and more efficient manner. What is archiving? To put it briefly, archiving is the process of moving data that is not actively used in day-to-day operations to a separate storageMark a Zoho Desk Ticket as submitted by an Agent
When an agent submits a request on behalf of a customer it makes it look like the customer submitted the request and not the agent on their behalf. Does anyone have a way to clearly indicate that the ticket was submitted by the agent and not the customer?Assign a Ticket Notification to All Agents on a Reply
When a customer submits us a ticket to our support email address, one of our agents will then assign themselves the unassigned ticket, which will then trigger a notification to go out to all of our agents that John Smith has been asigned to ticket 123.Remove SalesIQ module from help center page
Hello, I am setting up a basic help center portal for our clients and I would like to remove the sales IQ chat module sitting at the bottom right corner of the screen. I found no way to disable/remove it from the theme customization or anywhere else inTraining for Zoho Desk Administrators
recently you announced (via a banner in Zoho Desk) an upcoming training for Zoho Desk Administrators. I'd like to register but cannot find the class now. Can you repost here?New enhancements in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.6.3), we have brought in the below enhancements. App language preference: A centralised location where you can select a preferred language for the app. You can change the language of theEmail notifications on followed contacts/accounts/tickets
Hi, Is there a way to receive email notifications when following contacts/accounts/tickets? What i'm looking for is that for all the accounts i'm following, if any of their contacts create a ticket, an email notification is sent.Problem with DKIM Authentication
We're having issues with DKIM authentication. We have entered two addresses of our domain from which to send messages from Zoho Desk and we have the following problems: 1- The first address sent e-mail without problem, the second (most important) returnsInsert snippet content in the same line
Hello, I would like to insert the snippet content in the same line. Example: Let's assume there is a snippet with the name "XXX" and contains a short text in a line like "Product name ABC 123". I write some text: lorem ipsumNow I input a snippet name:How to change button background color in Desk Portal Email Templates
Hello, is it possible to change the color of the following element in Desk settings > Help Center > Email Templates?Translate Zoho Desk Fields
Hello, how can I translate ticket fields and custom fields? I mean, the following: Thank you[Zoho Desk] How to automatically import in Zoho Desk tickets from Zoho CRM
We use Zoho CRM webforms on our website (because of the advantage of Zoho CRM being able to integrate with Google Adwords and thus to show us how that user reached our website - organic search, paid search, keywords used , etc). But we need to handle[Zoho Desk] Visitor tracking - see how customer reached page, in ticket information
Hi everyone, We're using Zoho Desk and Zoho SalesIQ at the moment. Here is our scenario: Our customers come to our website and they fill in a contact form (which gets submitted to Zoho as a ticket) or hey interact with us through the Zoho chat widgetZoho desk domain mapping not working
Hi, I have followed this knowledge base support from your zoho site: https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain-domain-host-mapping . First created a sub-domain(support.website.com), then went to zone editor to pointApparently Random ZohoDesk Sounds
My ZohoDesk makes apparently random noises: -Swishing Noise -(Shaking) Maraca Noise Not all of our agents report this issue. These are not associated with the live web chat. I can only assume they are linked to a notification setting. Is there any wayZoho Desk Teams App is not loading
Hi Zoho Desk support. Need an assistance on the Zoho Desk Teams app. Once I click View Ticket, it isn't showing anything. Kindly refer to attached: ZohoDesk Teams App_View Ticket Error.jpg For our Dashboard, we are still experiencing the same issue. KindlyHow to programmatically create a zoho desk account with password?
When our customers open a ticket the first time, we want to automatically create an account for them in the zoho desk portal and send them their username and password. Your online help doesn't provide a sample on howto to create an account with a password."Advanced Ticket Filters for Zoho Desk" : Add "Ticket Tags" as filters
This was a long awaited feature in the Desk community. Please consider adding the "ticket tags" as filters for this extension.Unable the convert Zoho ticket to Jira issue
Our team has been receiving the following error and error screen whenever they click "Add New JIRA issue" for a Zoho ticket. The full error message of Minified React Error #31 is: Objects are not valid as a React child (found: object with keys {self,Introducing Instagram Direct Messages in the Social Module
Hello all, We are excited to announce that the Instagram Direct Message functionality is officially up and running in Zoho Desk. It’s now easy to view and respond to end users' messages and convert them into support tickets right from the Social module.Desktop notification
Anyone know of extensions or add-ons for desktop notifications when a new ticket comes in?Next Page
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Announcements
Implement Regex in Layout and Validation rules
Hello all, We are excited to announce that users can now implement Regular Expressions (Regex) in our layout and validation rules. This new functionality allows for more flexible rules to be created when designing and validating forms. What is Regex?Zoho Desk's ASAP announcement | Time to embrace the enhanced JWT Authentication Mechanism for ASAP | Dec'23
Hi All, We are eager to introduce the enhanced JWT authentication mechanism for accessing your ASAP add-ons. Effective December 25th, 2023, the ASAP's old JWT authentication mechanism will be deprecated. This means that the option to switch to the newAgents can manage the Tasks on the go, now with Zoho Desk mobile app
Hello, Everyone! We are elated to announce one of our most asked for features 'Tasks' in the Zoho Desk app. Agents can now create and associate tasks with a ticket and the tasks will be listed within the corresponding tickets. Steps to access the tasks from the app: 1. Go to a particular ticket in the app. 2. Click the Tasks icon in the 'Related Information' section. 3. List of all the tasks will be displayed. Refer to the screenshots (Android & iOS) attached below for your better understanding:Zoho Desk app update - Reply via email option for IM tickets
Hello, everyone! We're excited to introduce the 'Reply via Email' option for IM tickets, in the latest version of the Zoho Desk Android(v2.7.4) and iOS(2.9.5) app update. You can now respond to IM-based tickets via email within the mobile app. This featureSpreading Love, One Ticket at a Time
At Zylker Techfix, customer service wasn't just about solving issues, it was about creating meaningful human connections. The team believed that every interaction was an opportunity to understand their customers better and offer solutions that truly made
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Ask the Experts 16 :A 5-hour Live Q&A - Tackling Zoho Desk's Onboarding Challenges
Hello Everyone! The Ask The Experts series is back! The Zoho Desk Team is happy to announce the first Ask the Expert session of 2025, focusing on the Onboarding Challenges of Zoho Desk. What's in for you? Ask The Expert Series is a monthly online sessionMarking a Desk ticket as Unread after merge
We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found theRe-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism
The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelistedTicket owner for desk ticket can't be set using Zapier "Create ticket" function.
I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if IArticles page into Moodle as an iframe
I would like to integrate my Zoho Desk articles page into Moodle as an iframe. My goal is to add it to the Moodle navigation and display the articles within a dedicated page without redirecting users outside Moodle. Could you please guide me on the best
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Webinar 2: Supercharged customer support for growing business
Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you: Understand your customers better and their journeys to proactively support and engage them even before they ask for help. Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer serviceCustomize Colors of your Customer Self Service Portal
You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme. Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, GreenEdit and Delete options in Comments
A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-importantLive Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools2024 Email Authentication Standards: Elevating Security with Google and Yahoo
In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
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