The problem with unloading report
When selecting the reporting period , from 26/02/2015 to 26/02/2015 and click Get A blank window opens the report with a zero number of sessions . If you select a period from 25/02/2015 to 26/02/2015 it turns out the report with a zero number of sessions per 25/02/2015 and three sessions for 26/02/2015Change the type of Session Report
Now the report is ID Session Service Support Specialist Date and time D uration 437033790 brachkov13@gmail.com Feb 18, 2015 16:01 1 min It is better to show service support specialists NIKNAME or Name in Service Support Specialist field, where e-mail is reflected It is more logical to add the Name field in the part Organization management, which should be filled while creating the user (Service Support Specialist) and in the future to add this field (field Name) to the connection sessionRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Unattended access black screen
I am testing Zoho Assist with an eye to cancelling my subscription to Logmein. I have installed Unattended Access to try it out. It installs fine, but when I try to access the computer it gets to "Customer Screen is Loading" and that's all. The screen stays black. I've tried the installation on two different computers with the same results. Come on, I've only got three weeks before Logmein hooks me for another year.Waiting for customer approval....
in an Unattended Assist session! The purpose of Unattended is there is no customer at the other end. How can they approve!??Corrupted video in Unattended Assist session
Like this:Unattended Assist from Desktop Plugin
I have no option to access Unattended computers from the desktop plugin. How is this done?Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleHow to install Assist on client computer as a unattended computer option?
1) How do I install zoho assist in order that it has work as "Unattended Computer"? I need funcionality as "TeamViewer Host" - program work in the background without user intervention when I need connect to computer 2) How many "Unattended Computer" can I make? 3) It is possible to share list od "Unattended Computer" to another technician?How to remove "Run as Service" from a clients computer?
Hello, I have seen this posted from 2 years ago but with no solution. I am using Zoho Assist for one time support to customers as needed. The problem is if I install as a service so that I can reboot and auto connect, once the support call is over the customer is left with the service trying to auto connect every time the reboot their computer from then on. How do you remove the service once you are done with support? I don't want to have to ask my customer to have to perform a task to remove itTimescales?
Hello Zoho Team! I switched to your zoho support last year and apart from the odd niggle, it's been great. Now on to zoho assist. For my remote support, I used to use simple help (due to price) but it the client installer was blocked by many of the main AV programs making assisted connections a frustrating experience. I bit the bullet and switched to gotoassist which has been great apart from the serious price tag that came with it. I am due to renew this in April but I am now testing zoho assistPausing/holding/transferring
Any chance of any of these three options at any tine soon?Unable to Run as Service
I am trying to get the remote computer to "Run as Service" so the Reboot and Reboot Safemode options become available. Session seems to disconnect and reconnect but will not Run as Service. Any ideas? Thanks!iPhone app for assist
will this be available? un attended access possible on client's pc and macs?Android Remote Support
Hi Support, We have just purchased Zoho Assist and we are wondering when we will be able to remotely support Android devices with a Zoho Assist App? We have tested this with an Android device but it gives a Java error. As we are a school it would be very helpful for us to remote support all the pupils devices that are Android without running to every classroom. Kind Regards, Billy.Reconnect After Reboot
We just left GoToExpress and are now using Zoho Assist. One feature we used a lot in GTE is a reboot of the remote windows computer along with a auto reconnection back into the same remote session. Any chanch of adding this feature to Assist? Thanks!Not able to select Reboot
I just purchased a subscription for Zoho Assist. For some reason I can not select Reboot from the drop-down menu to reboot my user's computer. I was under the impression that I could choose this option and my user's computer would reboot and then reconnect with my computer after the reboot. However, both the Reboot and Safe Mode Reboot options are grayed out and do not work. How do I fix this?New User Question
Hi Guys, I have just started using Zoho Assist to provide remote tech support and I have a question please. I have added the code to embed remote support into our website, however it seems that the user can't just enter the session ID and click connect without having to download Join.exe first. Is this normal or am I misunderstanding something please? Many thanks!How to: Remote tech has Windows Administrator password - not end user
I read the UAC page (https://www.zoho.com/assist/help/uac-support.html), and it looks like the end user - not the remote technician - has to enter the administrative password in a UAC dialogue. Is this correct? Any work arounds? I support a company that does not want their end users to have administrative privileges. I can visit their office and install Zoho client software, if that is a viable solution. Thanks, let me know you thoughts.Release Notes: Version 1.6, October 2014
Two-way screen sharing made easier 'Share My Screen' functionality in HTML5 web-based Technician Console required downloading and installing an executable file every time, for all these days. Now it has been made easier. You just need to download and install an executable file only for the first time. It prompts for 'Launch Application' henceforth and once you click on it, screens of Technician and Customer get swapped automatically, without any installation. Resume Session is not available anymoredelte account
Where do I delete my account. This is not what I need.Mac Plugin
I know from the past that Zoho Assist has a desktop plugin. I can't seem to find the one for the Mac, is there one or is it only PC?start over
Hello How do I deactivate my account completely. We want to start over with the default user screen. Please help!Scanning for viruses
I normally just use Assist to teach computers to long distance clients, but one of them has asked me if I could help them get rid of some viruses. Is there a way to run a virus program that is resident on my computer through Assist and scan their hard drive? I know I can do this by installing the program on their machine, but can I do it without installing the software?Version 1.5 won't update
So I was notified this morning that an upgrade exists. After the update is downloaded, I tried to install the update but get an error "Update Failed". That all I get in the error message. I'm using Windows 8 Pro... is anyone else having issues with the new version?Starting a new Session
When we click on ZOHO assist to start a new session we log in and it says Retrieving User Detail but nothing happens. We just paid our fees last month so that should not be the issue. We use this program almost Daily so we need to get it to work.When is the new version of Zoho Assist going to be available?
The current version has a lot of problems with UAC and is practically unusable for remote support with clients. Every time a UAC prompt is triggered, I can no longer provide input to the computer. It is very frustrating. Most of the time, running as a service doesn't work either, because the user has to allow that and if nobody is sitting on the other end, the whole thing just freezes and becomes unusable.how to know which version i'm using?
Hi guys, i'dd like to know how i can know which zoho's version i'm using. thank youURGENT SOLUTION NEEDED
hello, I did a questionnaire with zoho for a research work. The problem is i havent gotten any feedback even when some friends told me they had answered the questionnaire one sent me this message 'the questionnaire opens a new window on d browser which after I finish completing, it only gives me the option to submit. And if I click on submit I thought it will go automatically but it keeps poppin up d message "PLS enter a valid email addy"'. I dont know how to solve this problem and i have sent thisusers & non-users
Hi, Can I change a user to a non user? Two examples of reasons I want / need to do this: 1. I have staff members who have moved departments. They no longer use a computer so will no longer be a user, but a non-user. They do however need to stay on the system. 2. I have a a group of people who have left the company who were users and are no longer here. Am I able to 'deactivate' them and use the licences for their replacements?Mac Return Key
Scenario: The support tech and the customer both have Mountain Lion (Mac OS X 10.8.5). A customer has installed the desktop plugin (Zoho.app). The support tech uses Chrome to sign on at www.zoho.com/assist with his account and initiate a support session; he furnishes the session ID to the customer, who enters it to the Zoho.app desktop app. The sessions commences normally and the tech takes control of the session. Note, the support is using a mid-2012 macbook pro, the customer is using a 2013Zoho Remote Support- how is it compared to GoToAssist?
I currently use GoToAssist. How does Zoho compare? Does the client have to download any software? (My clients can barely check email, and they are doctors) Is there a significant lag or buffer when in use? What is the average upload/download speeds when transferring files?ZOHO Meeting Remote Support/Assist SLOW!
Is there any way to make the clients screen render faster like you can do with log me in?Version 1.5 : Register for Early Access
New version (V1.5) of Zoho Assist is in final testing stage. This version is focused solely on speed and stability enhancements. We are also planning to release an iPad app for Zoho Assist with this version. If you would like to get early access for the version, please register here. Update: Registration closed.Question about the Zoho Assist program
When a remote computer installs the small file to make the connection, does it automatically remove the program when the session is closed? Is this a program install or a temporary process that is running? I am trying to understand what takes place. I want to be sure that the program does not leave files on the remote computer if it is only for a one time support session. Thank you.Unable to install
I have a problem with the installation file for Zoho Assist. At our school we have network accounts and users' documents are stored on a network drive. When I log into the computer using a local administrator account, the program installs fine because it installs inside that administrators local My Documents folder. When I log into the computer using a network user, Zoho Assist attempts install inside the users My Documents folder, but can't because it is a network drive. Can you please changechange the color scheme ?
Is there a chance for a change? Programs like TeamViewer or Mikogo work much faster when I connect to Win7. During the session, change the color scheme, which makes windows faster and more stable operation. Sometimes I use them instead of ZOHO because I can't help remote workers :/ You can add this feature in future releases?Mac download (client-side)
Hi there, I have a customer who has an Apple Mac (OS X) who I'm trying to support, but recently, we have been unable to start a Zoho Assist session (we managed without problem last year). I suspect the recent problem is due to Apple's clamp-down on Java. He's installed Java from http://support.apple.com/kb/DL1572 After entering the meeting ID, he's prompted to download & install a plugin, which he does, but we're then prompted to install the missing plugin again. We seem to be going around in circles.Set up
This is to hard and complicated to set up. I need something much simpler than this.Change Zoho logo To Company Logo - Zoho Assist
Morning, We are currently looking at another Remote Support Software option and have found yourselves. If we were to Pay for the Zoho Assist is it possible to change the logo to our company Logo? RegardsNext Page
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Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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