failed to create unattended service
Good morning, We use ZohoUnattended.msi to install the unattended client during our imaging process. We've recently started receiving the error "failed to create unattended service" during installation. I've emailed the log files to support@zohoassist.com. Your help is much appreciated.Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Oct 19, 2016 11:00 AM EDT Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.Training
Hi, I am looking for a half a day training session for 7 of my team in the Brighton area of United Kingdom. Please can you help?Join.exe may harm your browsing experience, so Chrome has blocked it.
Dear Zoho Assist Team, All of a sudden by my team and our clients are receiving the following message in Chrome now, when we download the Join.exe file from join.zoho.com. I just wanted to let you know about this issue.Unattended Support - Server loses ability to login - Black Screen Only
After installing Zoho Assist unattended access ; I successfully tested; but quickly after installing the client the login screen has gone black, and I am unable to wake it up or pass credentials via Zoho Unattended Access or even via the local keyboard. This happened pretty much immediately after adding Zoho Unattended service to the server. Server 2012 R2 is the OS. Any known issues that have some workarounds/resolutions I can try. I hate to have to remove the product as it seems very promisingCannot connect to customers using Safari on Mac OSx Sierra
My agents are not able to connect via Assist to customers who have updated their Mac's to OS Sierra. Is this a known issue and/or is anyone else experiencing the same with your clients?Assist can't connect
On all my devices I get a screen that says can't connect right now. Is the service down? When will it be back?zoho assist desktop plugin not working
Hi Guys, I have the zoho assist desktop plug in on my laptop and it's worked great till now. When I launch it I simply get a red bar stating it cant connect right now. It works on my other desktop computer just fine. I tried to reinstall it however it's still not working. Can anyone please help? Cheers.[ALERT] Issues detected while using Google Chrome. Fix under progress.
It has been reported that Customers are not able to join remote support session and Technicians not being able to download Unattended Installer using Google Chrome browser. Google has implemented a few updates to browser settings that it's not allowing applications to get downloaded. We're actively looking into the issue and will resolve it ASAP. Once fixed, I'll update it here. Until then, please guide your customers to use other browsers like Firefox. Sorry for the inconveniences caused, if any.Customer gets UAC prompt when running join.exe after downloading from the join session web page
I have been evaluating zoho assist. I am very happy with the product, but there is a small issue which I hope can be resolved. So I invite someone to join a session for assistance. This customer visits the join session web page, enters the session ID and is directed to download the join.exe program. Customer is running Windows 10, logged in as an Admin User. When they run the downloaded join.exe program they get a UAC prompt. (Do you want to allow this app to make changes to your PC?... program nameCannot Setup Unattended Access
I am brand new to Zoho Assist and it is not starting off well. Every time I try to set up unattended access I get: It doesn't matter what name I put in or what computer I try to set it up on I get the same problem. This is a critical feature for me, please help. Thank youPlease wait...Starting Support Session
Windows 10 Pro 64-bit, with the desktop client I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session. The browser based, sessions connect fine.Unattended Client tray icon not shwoing on some client PCs
Hi. Ive having an occassional problem where unattended client PCs don't always show the tray icon. This is often not a problem, however does cause difficulties where the client PC has access disabled. This can usually be fixed by reinstalling the client s/w but recently had a situation where it did not. What causes this problem and what can i do to reliably fix please...? Thanks.Unattended Remote Access
We started using Zoho to support our Customers remotely. We do most of our work using the Unattended Support feature. The problem we had is that after installing the unattended app, our remote machines would show that they were "Offline" when we know that they are online. To fix this we had to reinstall the Unattended Client app. It would occur again, requiring an additional reinstall. After a few weeks of this we went back to Go To Assist from Citrix. I would love to come back to ZOHO, butStart Session isn't working in Windows desktop client
Since the latest client update on my Win 10 PC (zohotray.exe 1.0.2.7 23/5/16) I can't Start Session. Nothing happens in the window when I click. It works ok when you right-click the system tray icon, bottom right, and choose Start Session there. I've tried uninstalling and reinstalling. Any other thoughts? Thanks, Mike.Android App - can not open any unattended computers from list
Hi One of our employees has 3 x computers in his unattended list, available and working from the computer / web based system without problem. However in the Android App he can not click to open any of these computers, it simply does nothing, tap on the computer name (online with green icon) and literally nothing happens. He has a Nexus 5X phone on Android 6.0.1 However I myself have a HTC 10 also on Android 6.0.1 and it works fine. Any ideas what we can try on his phone?User List
As we tend to use Assist for remote assistance of our company computers. Is there a way to have a list of users (dropdown etc) that we can do a simple invite to session? currently we have to type of the email addresses each and every time.Feature Request ZOHO support intergration
Would like to have a way of opening a service ticket (linked to Support) when ever i start a session. It Needs to be logged into zoho support and to Zoho CRM in the account file the ticket should track the amount of time the tech spent on the call and any note's the tech put into a notesAndroid App - mouse pointer design request ...
Firstly thank you for getting the Android App running for Assist. Can I make a request though please; Can you change the focus point for the mouse so your finger is not covering the cursor when dragging / clicking? What I mean is, currently you have to tap the screen exactly on the mouse cursor, meaning you can not see what you are about to click as your finger is over the mouse cursor at that moment of dragging to a location on screen ... Can you make it so you can touch for example, just belowIncrease size of iframe embed code
We are using the iframe embed code on our website, but it displays quite small. How can I adjust the size of this to make it larger?V2.14: Grouping Unattended Computers, MSI Deployment, and Android app
With the latest update, Grouping feature is available for unattended computers. You can organize your remote unattended computers based on your preference in to several groups for effective management. Login to your account and start grouping your computers, if you haven't already done it. We've also fine-tuned the speed, and quality of remote access sessions and have reduced the memory usage to ensure better performance. IT admins who handle volumes of computers would require a bulk deployment methodLosing Click on a Mac
Hello: I tried Zoho last night, as I'm evaluating remote customer support tools. I helped a client with a Quicken Mac 2015 issue. I noticed several key issues during our 45-minute session. (1) On irregular intervals, left mouse clicking would become inactive. I was no longer able to select anything on the user's computer. Having the user click on their screen seemed to return clicking control to me. (2) Similarly, I went to Finder to search for a file. When I returned to Quicken by clicking on itsCannot delete technician
There is a technician listed in my Assist account which I did not create. The username is un1423514760658r41id I cannot delete it either.Problem with session reports number
Hello, when i get session reports i can only view 20 entries, if I click on Next to view more or select to show more than 20 entries per page, i get a blank page. I have tried with IE, Firefox and Chrome and same result. Please help.Unattended Access
We downloaded the FREE version of Assist to determine if this is a better solution then we currently use. We added one computer under remote access - when I select Add Computer under Unattended Computers it downloads file. Saying Unattended Access has been configured but does not show option or Prompt for information for the remote computer I am trying to add. Is this because it is the Free version and I am not seeing or able to add computers or am I missing another menu somewhere?Take Screenshot in remote session
Hi, Great tool Zoho Assist. I think it would be a good idea to be able to take a screenshot of a remote session. I am fully aware I can just tap print screen, but this will include my browser window and anything else I have on screen - and also the remote session resolution will not be good. By having a "Take Screenshot" option, it could take a shot of the remote screen and save it as a native resolution image. In addition to this, the option to record a remote session would also be beneficial. BothRun as service password
When trying to run as a service, the box for credentials pops up, but it will not take local admin credentials. I put in the local admin username and password and it does not elevate the session. It just says incorrect username/password. I have had this problem on both Windows 7 and Windows 8.1 machines. I know the credentials are correct because when I go on site and log in, the credentials work properly.Doubt about license
Hi, My company just bought one license of Assist. Im the one suppose to be using that license but when I log in with my user it says is still a free trial. Is there anyway I can use that license please let me know RegardsZoho Assist Android app
Hi I know I can connect to a remote client using a web browser on my Android device, but the quality is poor. Choosing Actual size makes it readable, but I can't move the mouse pointer around, and the screen scrolls uncontrollably. Do you plan to release an Android app for Zoho Assist? Regards Prestonunattended access offline if service is started while offline
hi! I have noticed an unwanted behavior with Zoho Assist unattended mode. if a computer is started while it is not connected to the internet, Zoho Assist will not go online once the connection is on. service restart fixes the problem, but it is not a solution. I suspect this can be quickly fixed, because agent does reconnect, if it was online and the connection goes down for some time. seems that only the service startup while offline creates a problem. I hope you got my point. thanx!Unattended session loses connection
I am experiencing a frequent issue. I utilize the unattended sessions for all of our devices. I am finding that I consistently lose connection to many machines and the only way to get it back is to either restart the unattended service or to reboot the computer. These machines have not lost Internet connectivity or gone to sleep.Not able to type characters in VirtualBox VM while using Assist
I am connected to a machine using Zoho Assist, and I have a Windows 7 VM up in VirtualBox. Yesterday I was able to type a character into (for example) Notepad, but once I entered that first character, every other character I typed outputted that same first character. Now today I am unable to type in any characters. Everything I type does not output to the screen. I have tried rebooting the VM and also the host machine that I am connecting to.Unattended Computers - Status
Hello, When I view my unattended computers after logging into meetinglab.zoho.com, I have noticed three different statuses, one of which (yellow) I cannot understand. Is there documentation explaining each of these? Green circle - Awake and available for remote session. Grey circle - Unavailable. I have seen this when the remote computer is asleep or turned off. Yellow circle - Unknown. (See image below) The 'Connect' button is available. When I try to connect, I receive a message that says, "WaitingCalling Card option?
Hi, Is Calling card feature is available in Zoho Assist? Logmein Calling card Details: https://secure.logmeinrescue.com/helpdesk/callingcard.aspxProblems with windows 7 to windows 10 remote assistance
I have windows 10 and he has windows 7. Although we are using the same screen resolution, when I control his screen everything is fine but when its the other way around, he sees my screen only on half of his screen, and his cursor is not clicking on the right things for example there is the new tab button, he is trying to click it on his side but in fact it is much farther right on my screen than what he sees it.... very weird problem. changing the settings "best fit or actual size" doesn't makeHow does chat work in the iPad app?
Can't figure out how to use the chat dialog while in a Remote Assist session on the iPad. The user I'm supporting can type into it - how do I?Get Support plug in - suggestions for improvement
Big picture what I would like to see is: a desktop icon on the remote customer's machine that initiates a remote support session back to me - no session id numbers! This would be a cross of 1) Unattended Access and 2) the existing Get Support desktop plug in. This would keep the remote customer in control of when their desktop is shared, but would remove a lot of the technical bumps with downloading Join.exe. Extra credit if I could brand it with my company name and logo. I'd put it on all ofEOLA: Joining a Zoho Assist Session from Linux comes to an end!
We are ending support to customer screen sharing (or) joining a remote support session from Linux on Jan 31st, 2015. A couple of factors led us to take this call. Only a few users join from a Linux computer in a month. Our existing technology in enabling users to join a remote support session from Linux is based on Java, which itself is in decline. Our feature set in Linux is quite limited. However, you can start a remote support session from Linux and support your customers in Windows or Mac asNew Groups.
Hi, I was pleased to log in today and find groups available to the unattended computers in the web portal J . How ever I seem to have already broken it L. I moved a computer to the wrong group, moved it to the correct group and now appears in both groups. I tried removing the computer but that removes it from the whole system. Is there a way to solve this? Kind Regards,Problems running in service mode
As of lately myself and my colleagues have been unable to switch to Service Mode on some PCs. This only occurs on PCs where the user themselves do not have admin rights. When we click on Run as Service, and enter the proper credentials, we get a popup box that shows "Problem running Zoho in service mode" or something to that effect, I didn't write down the exact message. Willing to test internally or anything else required to get this functioning again, as it has worked in the past.Next Page
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Announcements
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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