BIG FAIL in currency for plans makes Zoho Subscriptions totally useless for me.
I am totally blown away that I cannot create plans in US Dollars. We are based in Costa Rica and use Zoho books. Our base currency is the local "Colon", but we invoice all of our customers on a regular basis in Dollars. The exchange rates are all automatically accounted for via a live feed. Now, we are going to start offering English classes throughout Latin America and eventually on a global scale, but now I am told it is not possible to create plans in US Dollars. In my eyes that is a BIG FAIL.Plan price change does not reflect existing subscriptions
Hi, I have encountered an issue with our Zoho Subscriptions setup where if I change the price of a plan for our product, e.g from $2 to $5, the price increase does not update on the existing subscriptions. This is important as, although price changesBackdated subscription inconsistencies
Hi, we are planning our development to integrate our SaaS with zoho subscriptions and we find 2 unexpected behaviours. The first one, A, I think it is a Bug, the second one, B, is a behavior which I understand it should be present: A) Bug: wrong amount calculated on upgrades performed on backdated subscriptions: How to reproduce: 1 - Create a backdated subscription (date < today), choose a plan and add recurrent addons, for example 50 units. result: no invoice, generated (ok since I understand thatURGENT problem - Zoho Subscriptions charging cancelled subscriptions
We have a serious problem this morning with customers being charged even though their subscription has been cancelled. This is extremely concerning and we have a lot of angry customers. How has this happened and what is Zoho doing to sort the problem and ensure our customers are refunded? We will also expect a refund of our subscription charges as compensation for the time it will now take my business to deal with this problem.Subscriptions and CRM integration doesn't work correctly (for crm contacts)
Hello, I integrated Zoho Subscriptions with Zoho CRM. And synchronization is active now, but I have some problems with contacts info. My "Subscriptions contacts" less than my "CRM contacts" and some contact info wrong. Could you help me please, thanks? BestStipe not showing as an option when sending out an invoice.
I am using Zoho Payments as the credit card processor and Strip as the ACH processor. When I send out an invoice to be paid the customer only sees the option to pay via credit card with Zoho payments. I do have the box check that allows for ACH payments{"code":14,"message":"Invalid value passed for authtoken."}
Hello, I have a problem with my authtoken, with fetch in javascript, with the postman, I have exactly the same answer ..... I tested several token, I tested several Key, I systematically have the same problem... Example in attachment, please help me Thank's Franciswebhooks: ${SUBSCRIPTIONS.PLAN_CODE} inserts plan name
I'm trying to create a webhook that uses ${SUBSCRIPTIONS.PLAN_CODE} in the URL. I've inserted ${SUBSCRIPTIONS.PLAN_CODE} but it puts in the plan_name rather than the plan code. It seems very strange that this could be a bug. Is anyone else using plan_codes in webhooks?Zoho Subscriptions Export has lost STATUS field
Hi, For years we have exported our subscriptions every month so we could do our own reporting and budgetting. However, we went to run our export today and notice the STATUS field for each subscription is no longer available for export. What is goingdata: { code: 15, message: 'Please ensure that addons are not more than 100 characters ' }
When trying to create a subscription and sending plan details I am getting this error data: { code: 15, message: 'Please ensure that addons are not more than 100 characters ' } , although I believe it is normal to have more than 100 characterHTML for email templates - where's the reference documentation????
I put HTML into a crm email template and it makes it through to gmail perfectly. Put that same HTML into Zoho Subscriptions and it severly pukes. Why the h#77! can't this "common" capability be shared between the solutions???? Why is there no HTML reference for zoho email templates. Can anyone point me to a credible reference document/guide?How to handle 2yr subscription paid up-front in Zoho Subscriptions
Our company offers 2yr subscriptions, with the 2yr subscription fee paid for up-front. The challenge we have with setting this up in Zoho Subscriptions is that, after the first 2yr period, we would like to have the subscription auto-renew annually at the 1yr price. So, as an example: initial subscription is $200 for 2 yrs and then, subsequent subscriptions billed at $150 annually. Is there a hack or workaround to make this happen, by chance?Phone Number Search is too Limited
Hello there, Every now and then, we need to search for customers by phone number. However, due to inconsistent data entry across multiple applications, searching for phone numbers is very difficult/impossible. For example, phone numbers in the USA canChanging plan code says invalid plan code
Changing plan code says invalid plan code. It seems the only way to edit it is to delete and recreate the plan?Hosted Payment Page with GoCardless - User has to type everything twice
Hey, we use the Hosted Payment Pages with GoCardless. The has to type all his data one time on the HPP and then he will be redirected to GoCardless and here he has to select the country and after this he has to type all his data a second time. All theCreate subscription with Addons from webform
Hi - I'm hoping someone can help with an issue we are having trying to setup a webform to create subscriptions. In an ideal world we would use the zoho subscriptions hosted payment page to allow the customer to enter their details and set the {subscriptionZoho Subscriptions and Apple/Google App Store Payments
Hi there. I want to know the best way to build a native integration between Zoho Subscriptions, and the Apple app store payment infrastructure or the Google Play infrastructure. This has to be a common enough use case that there is already a ready-builtReporting for tax form 347 for Spain: statement of operations with third parties
Form 347 in Spain is an annual informative statement which lists all operations with customers and/or suppliers, provided that the total amount of the operations exceeds the annual amount of € 3,005.06 (including VAT). The statement of operations withSearching from a particular view
It does not seem possible to be able to search records in a particular view. If you change to that view and enter a search term, the results are returned containing records from All Customers. Here is the problem The 13 records below represent one customer. 12 of them are inactive. you cannot get this result and then narrow it to active customers. This adds tons of extra time/clicks to our day. We need to be able to limiit our search to active customers.Hosted Page - Upgrading user from LIVE £0 subscription to 30 Day Trial Paid Plan Fails
We have 2 subscriptions on our website managed by Zoho subscriptions.. One is a plan that is setup with a cost of £0 the other is a £20 per month recurring subscription. Upgrades from the £0 to £20 plan are done via a hosted page, which worked fine until recently we added a 30 day FREE Trial period to the £20 plan. Now when a user tries to upgrade from £0 plan to the £20 plan(with 30 day FREE Trial) we get an error stating "Downgrades aren't permitted via hosted pages" Could this be because theBulk-update prices on active plans
Hello Zoho and community. We are using Zoho Billing for our licensed products and have set up subscriptions for this purpose, including plans, add-ons, and coupons. Currently, we are facing the question of how to adjust the price of a license so thatAPI Subscription trying to change current subscription product
I want to upgrade/downgrade existing subscription to another PRODUCT PLAN. Example: Currently USER is subscribed to PRODUCT “BASIC” and PLAN “Yearly”. I can switch PLANS (upgrade/downgrade) inside the same PRODUCT, that's fine. But if I want to change USER PRODUCT PLAN from PRODUCT “BASIC” and PLAN “Yearly” to PRODUCT “PREMIUM” and PLAN “Yearly” I receive a ZOHO error saying CODE “107210” and MESSAGE “Specified plan is not allowed.“. I tried with different product plans, monthly and early. If thisAPI - Create A Credit Note -
Hello, I'm calling the following: https://www.zoho.com/subscriptions/api/v1/credit-notes/#create-a-credit-note but I receive the following error: { code: 12020, message: 'Item name or description is mandatory' } Here is my call const data = { customer_id:Error message when changing plan
Hi, We are changing plans on a customer but get the following error message when clicking "Continue" - Invalid Element tds_override_preference any quick help would be very appreciated.Customer Updates Card During Dunning - Why is there no Automatic Charge for Invoice??
Zoho, When a payment fails and the subscription moves to dunning, the customer gets an email notifying them of the failed payment. They have the option to update their credit card information. When they update their credit card information, there is noUnable to Download Invoices via API – Code 57 Authorization Error
I’m integrating the Zoho Billing API with the scopes ZohoInvoice.invoices.CREATE,ZohoInvoice.invoices.READ. I’ve completed the OAuth2 flow successfully, including generating the auth code, access token, and refresh token. All tokens are valid and fresh.All Zoho Billing Endopints return 404
I am on a trial and trying to test the API (via the Postman collection) and ensure it will work for our use case. I am able to get an OAuth token, but every endpoint from the Billing docs returns 404: invalid URL. I confirmed I am using the base URL fromZoho CRM active subscriptions view
How could I create separate view in CRM that'd be synced with Subscriptions? I have to create simple and reliable contact list of active members. Now we have a lot of dublicates and mess inside our CRM. Any suggestions? Native integration doesn't work.Unable to received any email but can send outside
Hi Zoho Yesterday i still able to send and receive email. As per today i checked i am not able to do it. my domain is www.dlifehack.com Can you help to check what is wrong ? Thanks Best Regards Benny LimZoho HostedPage for Update Subscription with time period
Hi, i have a existing subscription in status "trial" or "trial_expired" and want to generate a hosted page to add payment informations which is working fine. When i go to the newly generated page the time period is from the day it is generated to the end of the month. For example i generate one today then it is displayed from 29.06.2018 to 29.06.2018 and the costs of the license will also be displayed only for this particular time period. I want to get the hosted page to show the time period thatIframe incompatible with wordpress
<iframe srcdoc="<div id='zf-widget-root-id'></div> <script type='text/javascript' src='https://css.zohostatic.com/books/zfwidgets/assets/js/zf-widget.js'></script> <script> var pricingTableComponentOptions = { id: 'zf-widget-root-id', product_id: '2-320c20b8938ab42d4bd3638ed5f68af9f94d3f998cf9700a8076ef6c79b9c2efd4348db3a334376c58bcad6fd428a6fd1dbfeec6502bd09348bf2deb26f7ad42', template: 'elegant', most_popular_plan: '', is_group_by_frequency: true, group_options: [ { frequency: 'Quarterly',Using Zoho Subscription API(integration with Zoho Creator) issue with VAT/Tax
Hi, When I try to use the native integration in Zoho Creator to create a customer in Zoho Subscriptions it will not allow me to set anything to do with VAT or Tax for the customer. It returns: {"message":"Invalid Element is_taxable","code":8} My ZS organization is in test mode. Please let me know why this is happening. Thanks, Damien bcCloudTechFONT - RTL in zoho subscriptions - bug!
In one of the invoice templates I can select FONT - RTL but when I try to save I get error message. This font is available in just one template, in other ones it is gone. I tried Zoho Invoices and there I can select this font without problems. I would appreciate help as I really need RTL font with arabic support.Zoho Subscriptions API Create Customer requires payment_terms?
This morning (9th Feb 2017) we found that all our calls to create customers using the Zoho Subscriptions API "Create a customer" call started failing, in our call we only provide the 2 required arguments "display_name" & "email", but today we are getting a response of code:4 "Invalid value passed for payment_terms" our calls work again once we provide a value for this argument. Is payment_terms now a required field or is this a bug introduced since yesterday? Example call: curl https://subscriptions.zoho.com/api/v1/customersTrying to renew domain and getting error 'input passed is invalid'
I haven't been getting support. I have tried emailing and calling about this problem. Email has been ignored. Calling has only got me we will call you back later. I was already charged for a domain registration on Jan 10th and received an invoice. I kept getting emails that I needed to renew by doing this manually. My domain still says that it will expire today. I obviously do not want this to expire buy haven't been able to get answers. Going through the manually renew route and am gettingClone Organization Doesn't Work As Desired
Hi Team, I've finally setup everything in my test organization and am now ready to go Live, but your Clone feature doesn't move all my products and settings to the new org. Ideally, all products, addons, coupons, settings, templates, etc should be copied (everything, minus the test customer purchase data). However, this is not happening. If this is not the design - I'd request your team to fix that. Because that's a more sensible staging-production mapping. ALSO - I request you to please copy myError while creating Hosted Page for New Subscription via Hosted Page API
Hi Team, I get a HTTP request failed! HTTP/1.1 400 Bad Request error while trying to create a hosted page for new subscription using Hosted Page API Here's my code: $data = array( 'customer'=>array('display name'=>'Mr. Hash Tiwari','first_name'=>'Tarun','last_name'=>'Tiwari','email'=>"tarun@noemail.com",'mobile'=>'99999999999'), 'plan'=>array('plan_code'=>'Small'), 'custom_fields'=>array('variant'=>'Chicken'), 'reference_id'=>'2222222' ); $data = json_encode($data); $context = array( 'http'=>array(I can't find requested domain name after paying standard plan.
Hi I can't find my newly requested domain name after registration and payment for the Standard plan. What may be the problem?paid failled with gocardless
I use zoho suscription with payment with gocardless. The process is the following: day 1 invoice day 1 sends a charge to gocardless 6 day gocardless charges the customer day 9 gpcardless pays transfer to our account day 12 customer returns receipt to gocardless But in zohosuscriptions it still appears as an invoice charged so that the failed collection process is not initiated nor can an email be sent to the customer claiming payment. When does the status of the invoice change to failing? What isIssue with Auto_Collect
Hello, I have the following issue with trying to update the auto_collect field in a subscription: code":1038,"message":"JSON is not well formed" Here is the http exchange: PUT /api/v1/subscriptions/338536000000xxxxxx HTTP/1.1 Host: subscriptions.zoho.com Authorization: Zoho-authtoken xxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-com-zoho-subscriptions-organizationid: xxxxxxxxxx Content-Type: application/json;charset=UTF-8 -d'{"auto_collect":true}' HTTP/1.1 400 Bad Request Server: ZGS Date: Tue, 20 Sep 2016 22:49:50Next Page
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Announcements
Growth You can Count On: Zoho Billing's 2025 Journey
As we wrap up 2025, we’re reflecting on a year rooted in steady progress and meaningful growth for Zoho Billing. Every enhancement we have introduced was built to support scalable and reliable billing growth for your business. From launching the EnterpriseFunction #48: Manage fixed installment payments using Zoho Books
Hello everyone, and welcome back to our series! Businesses offer installment payment options to their customers, particularly for expensive purchases, to ease the financial burden on them. By breaking down the total cost into smaller, more manageableIntroducing Dedicated Modules for Plans, Addons, and Coupons in Zoho Billing
We’ve enhanced the way you manage Plans, Addons, and Coupons in Zoho Billing. Previously, all three grouped together under Subscription Items. Now, each one has its own dedicated module, giving you a cleaner and more intuitive experience. This updateE-Invoicing in Belgium with Zoho Billing
Starting January 1, 2026, Belgium is introducing mandatory electronic invoices (e-invoicing) for all B2B transactions between VAT-registered businesses. Invoices and credits notes must be exchanged in a prescribed digital format. How E-Invoicing worksZoho Billing Now Supports VeriFactu for Businesses in Spain
Starting from January 1, 2026, Spain requires real-time invoice reporting for all B2B transactions. From July 2026, this requirement will extend to B2C transactions as well. All reporting must be carried out through the VeriFactu to AEAT (Agencia Estatal
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Is there a plan to allow for the hierarchical organization of Customers / Companies in Zoho Billing?
We have a few customers who have organizational structures that we haven't quite found a way to deal with in Zoho Billing. In CRM, these sub-companies (or subsidiaries or whatever you want to call them) all have another CRM account as the parent account.Introducing Dedicated Modules for Plans, Addons, and Coupons in Zoho Billing
We’ve enhanced the way you manage Plans, Addons, and Coupons in Zoho Billing. Previously, all three grouped together under Subscription Items. Now, each one has its own dedicated module, giving you a cleaner and more intuitive experience. This updateZoho Books blocks invoicing without VeriFactu even though it is not mandatory until 2027
I would like to highlight a very serious issue in Zoho Books for Spain. 1. The Spanish government has postponed the mandatory start of VeriFactu to January 1st, 2027. This means that during all of 2026 businesses are NOT required to transmit invoices
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Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older thanIntroducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has SubscriptionWhat's New in Zoho Billing - February 2024
Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with PlansZoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.
Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,Tip #4 : Refer and Earn Workflow system for your Subscription Business
Hello everyone, We've been coming up with a tip every week to address specific business scenarios which can be implemented for your business. In continuation to the previous post, this week we will be seeing about how you can implement the Refer and Earn Workflow system to acquire more customers. Why are Referrals important? Customer Acquisition is crucial for any business to sustain itself in a constantly evolving market. It involves persuading new consumers to purchase your products. Customers
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