"Sorry, You dont' have required access"
Was hoping somebody could help, as we cant get any response from Zoho. All our subscriptiosn are now show this error "Sorry, You dont' have required access" when you use the url from the plan. It started about a week ago. I've tried creating new ones and they have the exact same issue. Before you ask yes we have a paying subcription, no we cant get any response out of zoho, we ring and can only leave a message that is never answered and our emails to support fall on deaf ears. Any help from theNew Feature : Limited Time Coupon
Greetings from Zoho Subscriptions team. We are happy to announce that we have released one of the most requested feature: Limited Time Coupon. Earlier, a coupon can have redemption type as either one time or forever. Adding to this list, here we have a new redemption type - Limited number of times Limited Time Coupon is a coupon which will be applied to a subscription only for a predefined number of times and once the specified limit reaches, it will be automatically removed from the subscription. TheMeal Plans
is there a way we can have our customers check off food exclusions when signing up through a hosted page? If so, can that be reflected in the Inventory app?? How would we set up Inventory for food and have it tie into Subscriptions??Subscriptions for small magazine publication
We are considering moving from a manual Excel, PayPal, QuickBooks process to using Zoho Subscriptions to manage a small magazine publication. We are looking to add recurring billing, recurring payments, expiration notices, group emails, mailing labels and list export functions to our capabilities. Will the ZOHO Subscription platform help us with these tasks?Customize invoice/receipt to JUST show Total price
Hi- Can you please tell me how to customize the invoice in Zoho Subscriptions so that it doesn't show each line-item but instead only displays the TOTAL price? Thank you in advance!Customer shipping details
As part of our subscription service we provide the customer with a physical product. We currently use integrated labels (we print out the customer invoice which has a sticky label for the customer address). Unfortunately it doesn’t appear to be possible to align the Zoho subscriptions invoice template so it matches the integrated label. What other methods are there to extract customer shipping details from Subscriptions? Thanks for your helpShipping - Integrated labels
We sell a an initial physical product which we ship to the customer when they take out a subscription. What are the methods of getting the customers shipping details from Zoho subscriptions so we can post out to them? We currently use integrated labels (print out the invoice and the customer address is on a sticker which can be removed from the printed invoice and stuck on the parcel) which works well. Unfortunately it doesn't appear the Zoho subscriptions invoice can be formatted to get the customer[Solved] Can't add an email address to the subscription
Hi I am using Zoho One. I have account and contact sync set up between CRM and Subscriptions. Accounts and contacts are showing in Subscriptions. Contacts have email addresses. I start a new subscription. I select one of the accounts. It tells me that the email address is missing. I manually enter it. It says "The email address you're about to add/update already exists within the contact (Contact or associated contact persons). Make sure that the email address you provide is unique." The client only[Solved] Onboarding clients
Hi I have loaded the clients in CRM and synced to Subscriptions. I have created a product and a plan. I am trying to create a new subscription for a client. In order to do so, it appears that I need their card details. I have no method to receive their card information that is secure and compliant with applicable laws. How can clients load the card details for a subscription that I have set up for them? I enabled the portal for the user, but can't see anywhere for them to load card details. The subscriptionFONT - RTL in zoho subscriptions - bug!
In one of the invoice templates I can select FONT - RTL but when I try to save I get error message. This font is available in just one template, in other ones it is gone. I tried Zoho Invoices and there I can select this font without problems. I would appreciate help as I really need RTL font with arabic support.Customer CSV Import
Hello, I am trying to import a list of customers via CSV import - my customer list has some items that have duplicated customer display names. I have set the option in the preferences to Allow Duplicate Customer Display Names, however when I try to import via CSV - it won't allow the duplicates but it will allow me to create duplicates if I create them via the UI. Any suggestions? Thank you CherylDiscount Addons
We are using Zoho Subscriptions more and more and one feature that we need is to be able to apply a discount on addons. We have all of our standard pricing assigned and sales reps are selling monthly alarm services to clients but sometimes want to apply a monthly discount. With the current system, they cannot show the discount on the bill, they can only reduce the rate. It's very important to show the customer every month how much they are paying below list price on the items as is possible in BooksHow Integrate Zoho API without hosted pages and other payment method
Hi zoho team. I want to integrate zoho api in my website, but without hosted pages, the reason is for what the register process of new users is diferent. We not solicit credit card or payment method on begin, only during or after free 30 days. Zoho subscriptions we will use for manage clients, reminders, payments, on begining. We have one table of plans with the plans especifications. What the best form to relate plans in we own db with zoho api plans and to guarantee replication. The other hand,When a subscription is renewed webhook
Hi all, Please provide me any solution for "when a subscription is renewed webhook in Zoho subscription." How this is working and how to get the response data from Zoho at the time of Zoho webhook (when a subscription is renewed) is fired.I can't find requested domain name after paying standard plan.
Hi I can't find my newly requested domain name after registration and payment for the Standard plan. What may be the problem?How to get list of subscriptions of a particular product?
I need to get list subscription of a particular product. Is there any API call available in Zoho subscription? Looking for a positive revet. ThanksIssue with Auto_Collect
Hello, I have the following issue with trying to update the auto_collect field in a subscription: code":1038,"message":"JSON is not well formed" Here is the http exchange: PUT /api/v1/subscriptions/338536000000xxxxxx HTTP/1.1 Host: subscriptions.zoho.com Authorization: Zoho-authtoken xxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-com-zoho-subscriptions-organizationid: xxxxxxxxxx Content-Type: application/json;charset=UTF-8 -d'{"auto_collect":true}' HTTP/1.1 400 Bad Request Server: ZGS Date: Tue, 20 Sep 2016 22:49:50"unlimited" records
Hi! (Not sure to which forum this question belongs :-) ) I'd like to know if "unlimited records" really means "unlimited" or is there a very high limit or a maximum number of attributes or columns I could create or do you just slow down my performance? and I'd like to know if there is a performance impact regarding the number of records I create? So many questions :-) I hope you can shed some light on this Thanks, best regards!paid failled with gocardless
I use zoho suscription with payment with gocardless. The process is the following: day 1 invoice day 1 sends a charge to gocardless 6 day gocardless charges the customer day 9 gpcardless pays transfer to our account day 12 customer returns receipt to gocardless But in zohosuscriptions it still appears as an invoice charged so that the failed collection process is not initiated nor can an email be sent to the customer claiming payment. When does the status of the invoice change to failing? What isSetup Custom Fields from a new Zoho Subscription event
Hi, Just started using Zoho Subscription....I am trying to setup a Zapier integration with Google Sheets that will create a row inside a Google Sheet each time a new subscription is created. I have got the integration working and it is creating a new row each time....I now want to include some custom fields (I think ?) for each new subscription that will also be written to the Google Sheet. Those fields are Product: Share Trade Tracker Version: 3 For example...I have found how to create custom fieldsPayment subscription failed
I upgrade my plan to standard with 5 users and paid the amount with my visa debit card, I got the alert message saying "Payment subscription failed" and zoho corp charged the amount from my account. what is going on ? Alert message screenshot attached.Change order of plans
In Products how do I change the order Plans are displayed in?Pagination of coupon codes in Zoho Subscriptions
Hi, we are working with a leading association in our industry and looking to add a unique coupon code for each of the nearly 40,000 corporate members. We're testing the import for these coupons and it is working fine in our test organization with the first 8,000 coupons, however when we return to the "products" page in our portal, it takes 8+ minutes just to render the page because it is showing ALL of the coupons on one page.. is there any way around this? Is there any way to quickly set theChanging plan code says invalid plan code
Changing plan code says invalid plan code. It seems the only way to edit it is to delete and recreate the plan?Zoho Subscription for milk delivery
Hey i am trying to use Zoho Subscription for my dairy business. I have created different plans for 1 liter, 2 liter and 3 liter which will be billed monthly. I have defined the unit price as per liter pricing of the milk. Now how do i change the price for every month since in some months we have 30 days and in some other month we have 31 days. if there is a better way to model the subscription for Milk delievery i would appreciate ur help. Thanks and Regards, ShanthaOn Zoho Subscription Internal error when saving the subscription to a customer
Hey i have linked a plan to a customer and now i want to change it to another Plan. While trying to save it i am getting an error saying. Internal Error No more information. Could you please let me know how to resolve this?Zoho Subscriptions authentication have failed
Hi there, Im trying to link my website build on wordpress with Zoho Subscriptions plugin. When I enter AUTHTOKEN and choose my company account it says "You do not have access as your account is disabled. Please contact your administrator for details." I just wondering if you can advise how I can change access to allow the plugin to access CRM information. Thanks a lot in advance. ArturasSubscriptions and CRM integration doesn't work correctly (for crm contacts)
Hello, I integrated Zoho Subscriptions with Zoho CRM. And synchronization is active now, but I have some problems with contacts info. My "Subscriptions contacts" less than my "CRM contacts" and some contact info wrong. Could you help me please, thanks? BestUse Zoho subscriptions for a German online business
Hi, I'd like to set up a SaaS business in Germany that charges users small recurring payments. However, with a large number of invoices and a small amount per invoice, how do I get these to my tax adviser? There will be too many invoices to manually forward them. Is there some kind of monthly summary that my tax adviser could work with? Regards DanielSales by Addon report
Thank you for this new, very useful report. It would also be extremely helpful for us if it also listed (or gave the option to list) the Addon with quantity = 0. That way we will see what Addon are not selling in the specified period. Is it a way to have this listed as well? ThankxAdd Custom fields to customers
Hi, Can we add custom field to customers with a specific Data Type? We would like to add a checkbox to the customer, but we can only add text custom fields. Best regards, SandraExample of Creator function adding a Subsciption
The Subscription documentation page has an example of adding a Subscription Customer from a Creator function. I have that working. Are there examples of creating or updating an associated Subscription. What are the field names and which are required? Here is the documentation page https://www.zoho.com/creator/help/script/subscriptions-create-record.html#ModulesZoho upgrade
Hi - I am getting a little frustrated at finding my subscription plan so that I can upgrade. I go to the 'gear icon' as stated, but nothing is there. Am I missing something? I want to add a new email address to my current plan (the free one). I notice I can do this for two Euros a month. Please can someone help.how to check customer subscribe for ad-dons plans ?
how to track add-on plan because in subscription management tab only main plan details were visible the invoice was generated was perfect but in subscription tab no add-on detail present. I am not able to see which customer taken which add-ons is there any way to check add-ons details?Applying open credits by subscription
Hello! Are you any closer to giving us the ability to apply open credits to a specific subscription? Right now, we do not have the Redeem Credit function enabled because the credits would be automatically applied to any billed subscription. We need the feature to have the ability to be directed at the subscription level, not the account level. Thank you!Add an addon to a subscription with auto_collect set to false
Hi, I would like to add an addon to an existing subscription (https://www.zoho.com/subscriptions/api/v1/#Subscriptions_Update_a_subscription). I have set auto_collect to false but the API answers {"code":8006,"message":"La carte n’est pas spécifiée. Veuillez ajouter une carte à cet abonnement pour continuer."} Is there an issue in the API ? Thanks for your replies.More flexibility on Hosted Pages ?
I like more flexibility on Hosted Pages, this is due to the fact I am not a programmer I wold like to have more customization on Hosted Pages like: - add Addons and coupon to a plan already suscribed in the past - cutomize the look an feel (as a form creator)Paypal Payment Error and Questions
Paypal Payment Error Gateway credentials are not valid. Please provide valid credentials. How can I troubleshoot this error message? When I enter the Paypal details in the intergration it successfully authenticates. Also another question I like to process cards via Stripe and Allow users the option of Paypal also is that the default setup if you have strip and Paypal Intergrade? I noticed the payment wall now ask express checkout and Credit Card. So if the user enters card instead of express checkoutNot sure how to solve this, as an Addon or as a Product?
Several doubts of addons Is possible to a customer to apply for an addon no at the same time as the subscription and how many times is allow to do this because in your documentation is an option of "One time addon" ? In my personal case I have 3 different situations and I am not sure is the addon is the best solution. Case : The customer is already suscribed on a plan but I want to offer him based on the use the option to: 1. Add more users to the plan (the original sets a user limit) so in thisZoho Subscriptions & Stripe: How can I pass an invoice # to Stripe so I can match up payments from Stripe reports?
We use Stripe for processing credit card charges for subscriptions in Zoho Subscriptions, but we need to be able to pass our Invoice # from Zoho to Stripe so that we can reconcile the credit card payments in our accounting system. Anyone have any idea how we can do this? Thanks, Nick BryantNext Page
Access your files securely from anywhere
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Bigin?
Announcements
Upcoming Domain Change for the Hosted Payment Pages
The hosted payment pages' default domain will be changed from billing.zoho.com/hostedpages to billing.zohosecure.com/hostedpages for API users and billing.zohosecure.com/subscribe for public pages respectively. Starting from the first week of December,What's New in Zoho Billing - November 2024
Hello everyone, This month's what's new brings a bunch of new updates to Zoho Billing to improve your overall billing experience, ranging from Klarna payment method support to associating branch-specific logos. We have also launched our very own paymentAuthorize.Net Update: Disable Transaction IP Velocity Filter to Avoid Payment Failures
Hello users, We’re updating the Authorize.Net integration in Zoho Billing on November 20, 2024. This update may cause payment failures in your recurring transactions if the Transaction IP velocity filter is active. What You Need to Know About the TransactionUpcoming Domain Change for the Hosted Payment Pages
The hosted payment pages' default domain will be changed from billing.zoho.com/hostedpages to billing.zohosecure.com/hostedpages for API users and billing.zohosecure.com/subscribe for public pages respectively. Starting from 21st October, your customersCustomer Portal will soon be hosted on a new domain
Dear users, We're changing the Customer Portal's default domain from billing.zoho.com/portal to billing.zohosecure.com/portal for security reasons. Starting from 5 June 2024, your customers who are using the Customer Portal will automatically be redirected
Most Discussed Topics
How to update the Status in a custom module?
Hi, I have a custom module "cm_payment_registry" in Billing, I am trying to change the status which is "Draft" with: array = {"custom_status":"Approved"}; zoho.billing.update("cm_payment_registry",organization.get("organization_id"), XXXXXXXXXXXXXX, array,"connectionname");What's New in Zoho Billing - November 2024
Hello everyone, This month's what's new brings a bunch of new updates to Zoho Billing to improve your overall billing experience, ranging from Klarna payment method support to associating branch-specific logos. We have also launched our very own payment
Zoho Developer Community
Zoho DataPrep Resources
Zoho Subscriptions Resources
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
ご検討中の方
Zoho Sprints Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho Books Resources
Zoho Projects Resources
Qntrl Resources
Zoho CRM Plus Resources
Zoho Campaigns Resources
Migrate to Show’s New Community
A place to share, discuss and stay updated about everything relating to Zoho Show presentations.
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Design. Discuss. Deliver.
Zoho Show Resources
Zoho Creator Resources
Nederlandse Hulpbronnen
Zoho Inventory Resources
Zoho CRM Resources
Sticky Posts
Zoho Billing will discontinue support for older browser versions soon
Hello users, Starting from May 15, 2024, Zoho Billing will no longer support the following browser versions: Browsers Version Restrictions Firefox Browser Versions older than 100 Google Chrome Versions older than 100 Microsoft Edge Versions older thanIntroducing Invoice Consolidation for Offline Subscriptions
Hello Folks, Glad to announce the feature of Invoice Consolidation for Offline Subscriptions. If you are having multiple subscriptions for your customers, now, you can send a single consolidated invoice for all the Offline Subscriptions that are getting renewed on the same date. Advantage? Customers will be receiving single invoice instead of multiple invoices upon renewal. Also reduces your efforts in follow-up with your customers for payment collections. For Example: If Customer has SubscriptionWhat's New in Zoho Billing - February 2024
Hello everyone, We are excited to share the first set of updates for Zoho Billing in 2024. Read along to know more about a wide range of updates, from the Aging Summary in customer statements to Apple Pay support in Stripe. One-Time Invoice with PlansZoho Finance Workshop 2023 is coming to the USA. Get exclusive training on Zoho Finance apps, one-on-ones, and more.
Hello all, We'd like to invite you to our biggest Zoho Finance workshop in the United States. After a brief break, we are excited to be back. This year, we're bringing together our customers and community members for two days of curated hands-on sessions,Tip #4 : Refer and Earn Workflow system for your Subscription Business
Hello everyone, We've been coming up with a tip every week to address specific business scenarios which can be implemented for your business. In continuation to the previous post, this week we will be seeing about how you can implement the Refer and Earn Workflow system to acquire more customers. Why are Referrals important? Customer Acquisition is crucial for any business to sustain itself in a constantly evolving market. It involves persuading new consumers to purchase your products. Customers
Top Contributors
Dwaipayan Bose
Erwin Ried
Hari | Zoho Billing
matt
Alwin