Introducing Excess Payments to Offline Subscriptions
Excess Noun an amount of something that is more than necessary, permitted, or desirable. Not to be a stereotype, excess is not always that bad.Take Zoho Subscriptions for instance. Zoho Subscriptions now introduces the feature of accepting excess payments from the customer and utilize the same for creating, updating and renewing offline subscriptions . This provides an easy way to follow up with the customers and make the payment collection easier for offline customers. So now, you can Record
I thought I had signed up for free edition?
Why am I not signed up on free edition?
manually change subscripton status
HI, I'm testing subscriptions, and I have many problems. 1) how can I set a subscription status from trial to trial expired, from trial to live without waiting a day? 2) there is no webhook when a subscripton goes to trial expired thank you
Error while cancelling a subscription
Hi I was trying to cancel a subscription via api call "https://subscriptions.zoho.com/api/v1/subscriptions/142241000000104005/cancel?cancel_at_end=false" but i am getting this error {"code":37,"message":"The HTTP method GET is not allowed for the requested resource"}
Addon Descriptions
Any way that we can have custom descriptions for addons? Maybe it exists, but I missed it? For example: customer buys Static IP addon for webhosting plan, but there is no way to have the subscription show which IP address they are given, and more importantly, it would be nice for the invoice to display the specific IP for the customer to see. Regards, Edward
how to declare response parameter in zoho subscription webhook
Hey Team, I created webhook in my zoho subscription test account on event "when invoice is created". I want to push invoice data to my PHP page. My question to you is, in which manner I would get the data.? Say in Zoho CRM I can specify the name of parameter which gives me Invoice ID that I could retrieve in my PHP code through parameter name. But there is no such provision to set the parameter name in zoho subscription webhook so how i would get the details in my PHP code.? Or is there any other
Zoho Subscriptions Introducing Lost Opportunities Reports
We believe that every lead is an opportunity. And is it worth missing an opportunity? Now never miss any lead with Zoho Subscriptions. Hi folks, Zoho Subscriptions presents details of the customers who you lost when they attempted to subscribe through your hosted page, but couldn't due to payment failures or any other reason. Now don't lose them so easily, the merchant can thereafter easily follow up the customers and seize the opportunity. To get the details of the missed customers: Open
Move recurring invoice to Subscriptions
Is there an easy way, instead of manually typing it all over, to move selected recurring invoices from Zoho Books to Zoho Subscriptions? It seems zo wel connected, but no way to change a recurring invoice to an active subscription.
Addon Custom Price and Daily Cycle Units
Hi I am developing an application that requires daily charge to the application users for the type of alerts we are pulling from outside source. When pulling the alert I plan on adding a one-time addon cost to the plan for each alert. Now first question is can we add the addon with a custom price because in our scenario the same type of alerts can come in with different prices. Another Question since we require daily batch processing of all the alerts for that day it would be perfect if the plan
Email Notification: Subscription Exipred?
Team, I see an Email Notification for Subscription Expiration that is going to expired in 3 days but does there any option available for Email to be sent after the Subscription is expired.
How can i get the last invoice of my service?
Hello! I recently downgraded to a free account but i need to get the last invoice from my paid service. I emailed payments@zohocorp.com asking for that invoice but i got no answer. Please help! Kind regards, Octavio
Country Code while customer creation
Team, What should be the value for Country while create/update a customer? Does Zoho Subscription follows country code/name to save it Zoho DB? I see for USA, the value to be passed as U.S.A (in the API) What about other countries?
Cannot Create Sales user name with my domain
i cannot create "sales"@mydomain.com as it was previously created under a different log in and since then the old log it been deleted .. Please assist how to create "sales"@mydomain.com under new log in ...
Zoho Subscriptions is now connected to 400+ web apps using Zapier!!
Zoho Subscriptions is now easier than ever to integrate, in real-time, with a variety of applications that you use at your organization. If you're not familiar with Zapier , Zapier is a web automation platform that allows businesses to connect hundreds of best-in-breed web services. Our Subscriptions app has now been integrated with Zapier to help improve the data exchange and communication between various applications and Zoho Subscriptions. You can connect Zoho Subscriptions to a lot of other
Using Email address from contact for subscription
We have a business process that takes a Lead from CRM, converts to an Account, and then syncs over to Subscriptions as a customer. We then attempt to create a new subscription for this customer and it asks for an email address. There is only one contact with one email address, but we are not allowed to use that address for the customer because it is already in use for the contact. Is this correct? The only workaround is to update the contact with a fake email address and then use the real email address
Webhooks issues, is there documentation?
I wasn't able to find any documentation on the Webhooks for Zoho Subscriptions. I was able to figure out most of it by building a sample app to capturing the payloads. On closer inspection the payload sent via the webhook can be pulled via the V1 API using the "events" method. The main reason for using Webhooks was to capture payment exceptions and act on them. I set up a Webhook for all the payment events selected and ran some test transactions. I was only able to see the "payment success" events
Set a default Billing Country
Another CRM integration issue. We are US-based and don't plan to be international any time soon, so we have CRM set up without a billing country. All our addresses don't specify the country for obvious reasons. Unfortunately, subscriptions requires a country and this syncs over as a blank field. Therefore, every time we do something in subscriptions we have to select "U.S.A" from the dropdown list of all countries in the world. The list isn't very intelligent so you have to type it out with the dots
Changing Subscription - Changing Tax
When changing a customer's subscription, tax can be changed/removed from the plan itself, which is great. However, when trying to change/remove tax from only an addon, /compute returns: {"code":26005,"message":"The actions is not allowed for this profile as there are no changes made in the plan or addons."} Changing tax on both the plan and the addon at the some time works, but not for an addon by itself.
Merging two user accounts
I have an existing CRM account. A supplier has recently added me to their Bug Tracker account and I now have two user IDs. Is it possible to merge these IDs?
Can't receive Confirmation email for Primary address change
Hi, I'm trying to change the confirmation email for one of my Zoho accounts so I can move that email address to my other Zoho account. In the Profile section I have added a new email address (yahoo) and clicked 'Make it Primary'. I've then asked for the confirmation email to be sent to the yahoo account but the email is not sent, or at least it doesn't appear in the yahoo mailbox. I've been waiting 30 minutes for it. Any ideas? William
Is the Sales Person list available for editing
When I create a subscription and assign a Sales Person, is this data stored anywhere in list form that I can edit/update? Can we report on transactions using this field? It's very important that we have sales by salesperson in order to calculate commissions. Is there some report I'm missing? Thank you, Lundie Pinner
Forte Payment Gateway
Hi, Can someone tell me more about the integration of Zoho and Forte? What would be the benefit of using Zoho and not only signing up with Forte? It seems like Forte can do everything I would need, however there would be the benefit of having Zoho books and being about to cancel my current bookkeeping account. Also, does anyone know about the monthly pricing of paying for your payment gateway when integrating with Zoho? For Forte, it seems like a merchant account on it's own is $24.95 a month (plus
Apply prepayments / positive balances to renewals/upgrades.
I guess this should be regarded as a future request, unless it is already possible without my knowledge. We have a few customers paying larger prepayments, typically equivalent to 6 or more months of subscription. We still have them on a monthly plan. The way it works now, the customers CC is still charged monthly even if the customer have unused prepayments/positive balances. I would like that if they have "unused prepayments", the new subscription charge is applied to this prepayment, and no new
Subscriptions API - Compute
When trying to POST to "https://subscriptions.zoho.com/api/v1/subscriptions/compute", I get "{"code":1000,"message":"Internal Error"}" as the response. I've double checked all my code to make sure that I'm POSTing identical data compared to "https://subscriptions.zoho.com/app", but it doesn't seem to work for me still. Any idea how I can get this to work, or, could ZOHO developers add a compute section to the API so that we don't have to do all the prorata calculations manually? Thanks, Edward
Customer Portal
Will the customer have access to manage their subscription (upgrade, cancel, etc.) or order addons through the Zoho Books customer portal or some other method? Bruce Letterle Red Lab Media
Applying Open Credits to Subscription Creation and Updates
Hi folks, Managing Credits can be tricky and involves lot of follow ups from the customers. But, now handling Credit Notes will never be the same again because we have come out with an update. In the past, open credits ( credit notes that have some balance),were applied only during subscription renewal. On the request of few our customers,we have enabled the option to apply these open credits during subscription creation and update as well. Now you can find the open credits getting applied to new
Wildcards in API ?
I need to list all "Addon" which are subscribed to. I can get this one by one by using GET /subscriptions/{subscription_id} But I need to list all the addons for all the subscription_id's. Is is possible to use som kind of wildcard for the {subscription_id} ? I guess this is the only way for me to get such an updated list of "active" addons?
Tax by State / Customer
Hi is it possible to associate a tax to only a customer when making the subscription? For example some states that you have a presence on require you to collect a tax, but only from customers that reside on that state. So when making the subscription can I add in the plan_code and tax_id to the subscription even if that tax is not part of the plan? I do not want to apply the tax to everyone in the plan only to certain customers. How does this work?
Getting empty payloads posted from webhook
I've setup a webhook to get events of Zoho Subscriptions, but it's not working very well. The hooks doesn't always get called, and when it does, the payload is empty. The operations that I'm attempting are to cancel a subscription and inactivate a user. See this request bin for examples of the empty payload. What can I do to get the events to fire, and the payload provided?
CRM and Subscriptions
If Subscriptions syncs contacts with Books, how does this affect my CRM sync to Books? There is a requirement for the CRM->Books integration to make sure I put contacts in CRM first or they will duplicate. Bruce Letterle Red Lab Media
Payment gateways supported by Zoho Subscriptions
The payment gateways currently supported by Zoho Subscriptions are Payflow Pro, Payments Pro, Authorize.Net and Stripe Connect. This list is very US centric. Is ZS likely to support 2checkout, Telr or any other payment gateway which remits to the UAE or India? If so, what is the timeline. Can we temporarily start with Stripe (we have a US account but prefer not to use it) and switch over to another payment gateway (in India, UAE) once supported by ZS? thanks.
Multiple recipients to receive payment notification
When a customer paid, is it possible to setup multiple recipients to receive payment notification? Thanks
UPDATE: Scheduled Maintenance planned for 9th May 2015
Dear Zoho Subscriptions users, We have planned for a scheduled maintenance on 9th May 2015 (Saturday) between 00:00AM - 00:30AM (PST). There might be a few intermittent connection issues during this period. We apologize for any inconvenience that may be caused due to this. Regards Sherry
This transaction cannot be processed due to an invalid merchant configuration.
I have put in the Paypal details but get the above message. I need help.
Possible to duplicate the setup from our LIVE organization, to our TEST organization?
Is this possible? Usefull in our testing to make sure we have identical setup.
Create Subscription Failing and Test Payment Gateway
A few things does anyone know what the value should be for the test payment gateway payment_gateway as well as can I use my paypal sandbox info in the paypal gateways? Also when I try to create a new subscription I keep getting a 400 bad request response and cannot figure out why. The JSon I'm passing is below as I'm assuming that is the issue because I can make other API calls without issue. It seems to be an issue with the card info because if I set auto_collect false and pass everything else below
Introducing Zoho Expense: Effortless Expense Reporting!
Hi, We're pleased to announce a new addition to the Zoho Finance suite, Zoho Expense. Zoho Expense is an expense reporting software that automates expense recording for businesses. Users can upload receipts and expenses are automatically created with all the major details from the receipt. Users can also connect their credit cards to automatically import transactions and convert them into expenses. Users can simply group together a bunch of expenses and submit an expense report. With a instant
Invoice Template, Renaming of Terms do not show in Subscription invoice, but do in Books
- I have changed the Name of the standard payment term "Net 0" to "A réception" (French invoices). - I have used the Invoice template "Standard European" - In the invoice, for Terms, it show up "Due on Receipt" on invoices generated in ZSubscription, HOWEVER when creating invoice for same customer in ZBooks, for Terms, it show up "A réception" (which is what I want and expect) Any reason why the invoice are generated differently if generated from ZSubscriptions vs ZBooks?
A Better Way To Share Ideas!
We’re launching the Feedback Forum for our customers. This is 'THE' place where you can add everything you’d like to see in Zoho Subscriptions. If you don't find the specific feature you need, simply add it so others can also vote for it. While we cannot promise a ‘release date’ for each of your feature requests, we definitely want to know what would help you run your business better. We will update feature requests that we're working on and by participating in the forums, you'll remain updated
Offline Payments
Can offline payments be a payment option for new subscribers? Many businesses prefer to pay by check. Bruce Letterle Red Lab Media
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