Campaigns Not Pulling Correct Record Owner
We are experiencing an issue that I can't track down a solution for because everything appears to be set up correctly. When we use the Personalize Sender Details option and select CRM Owner Address it is unreliably using the actual CRM Owner's email, instead defaulting to the Alternate Sender's address. ----- Example: In Zoho CRM, CRM Owner = A. Smith In Zoho Campaigns, CRM Owner = A. Smith When Campaign is sent it defaults to alternate sender = B. Jones ---- Unfortunately, when this doesn't useZoho Campaigns Community Meetups - India
Hello everyone, Are you ready to join us for our this year's final round of Zoho Campaigns Community Meetups in India? We're all set to help you through every step of your email marketing journey. Join us from October 15, 2019 - October 18, 2019, you're all invited! Cities: Chennai, Bengaluru, Pune, Mumbai, New Delhi Topic: How to enhance customer engagement with smart email marketing Here's what we will be discussing: Introduction to Campaigns Community learning. Customer relationship withMicrosoft/Hotmail - Hard Bounces
Hi there, A couple of weeks ago, I noticed we lost rather considerable amount of my subscribers from a certain list of ours. I was a bit unsure what had happened at first, but it now appears that a large number hard bounced from a particular campaign or two. I looked into it and it was almost exclusively hotmail, outlook and other microsoft email products and listed as a permanent failure. I know that these mailboxes are in use, because one or two were friends of mine, and one is mine! I noticeTip of the week 45 - 4 Essential areas to test and preview before sending out email campaigns
4 essential areas to test and preview before sending out email campaigns It's a fact that something said cannot be undone. Emails work on a similar basis. Your daily business transactions and conversation partly depends on your circumspection along with your creativity. You as an email marketer might customize your emails and make changes in it over a course of a single campaign. The only sphere where you need to maintain a consistency is, being alert. Here we will discuss the four areas whichCloning and Editing a Signup Form Resets All the following actions
Hi Team, I want to adjust the signup form that I created and use a different style. But when I go to edit it the entire signup campaign resets... It is a pain in the butt!! Am I doing something wrong? Cheers, KimHTML table and Zoho's table Properties
Hi, Using the Insert HTML block, I added a table to an email campaign. However, it is not behaving as expected. For example, images are not centered inside a table cell and borders are visible when they shouldn't be. The system has an Edit Table Properties button, and when that opens it has some strange column information (see attached images). In those properties there is a 1px setting for border which may have overridden my HTML borders code (hence the visible borders), but I cannot change thatEmail Permission
Hi Zohe, What permission do I need to create and email? I've tried making one but i always get stuck in the first step of the creation which is the basic info. My current role now is Marketing Automation Specialist, and I have all the permission needed to create an email but somehow i can't. Your response will surely appreciated. Thank you Best regards, Ernesto M. Alagos Jr ThinklogicEmail Campaign Permission
Hi there, What permission do i need to create an email campaign? I tried making one but I can't save it. I'll always get stuck in Step 1 which is the creation of basic info. Is there any specific permission to have in order to complete this action? Thank you.Email with Zoho Campaigns are garbled
Hi Zoho team, We are facing an issue with Zoho Campaigns. On Gmail, it seems like our email campaign is garbled (cf. screenshot in attachment). Is there a way to fix it? ThanksNot All Specified Data Fields Are Populated Following A Sync
I created a Sync between Zoho CRM and Zoho campaigns. The sync is basic: Accounts - Checkbox (False) Accounts - Market (UME) Contacts - Email (contains a value) That part of it seems to work. However, I've requested other data fields to be mapped from Contacts, Accounts and Deals and almost none of this data is showing. All I get is First Name, Last Name and Email Address. A small number of the contacts may have one or more of the data fields populated, but the bulk of the data is missing, despiteZoho Campaign - Segmentation on Age
Hi, I have created a formula field called Age based on Date of Birth in Leads & Contacts. In Zoho Campaigns, I have to create a segment based on their age group. For e.g. I want to send a newsletter only to age group of 30 to 45 and send newsletters only to age group of 60 and above. How do I go about this ? I do not see greater than sign with Age Field in Segmentation. I was only about to do Age starts with "3" or Age starts with "4" which is not sufficient for my grouping. Regards, Subramanian[API Zoho Campaigns] Can I add contact detail (eg.FirstName Lastname)
Can I add contact detail (eg.FirstName Lastname) with https://campaigns.zoho.com/api/v1.1/addlistsubscribersinbulk I tried this API [API https://campaigns.zoho.com/api/v1.1/addlistsubscribersinbulk I can add contact in only email address i want to add contact with email address , FirstName, Lastname Can you help me pls.?Import contacts list requested IP address
Hi Zoho team, I'm finalizing the setup of Zoho Campaigns and I would like to import a list of users/participants with an Excel Sheets. But by default, it's compulsory to provide the IP address of our users/participants. On our side, providing the IP address to any third-party/providers does not correspond to our policy privacy regarding personal data. This list is coming from MailChimp and we want to cancel our subscription of Mailchimp to deploy all our marketing campaigns in Zoho Campaigns. AllZoho Campaigns Signup process
Hi there, I am trying to make changes to my existing email database. I have been having issues with my syncs for a while now as I was informed I am not allowed to sync from crm/send campaigns to any group emails i.e. admin@, sales@ etc. Therefore I am planning to send out an email to everyone on my mailing list that there has been a policy change and would appreciate if everyone could re-subscribe. My current signup process is; fill in the form >> receive welcome email and confirm subscription. InTip of the week 43 - 5 tips to approach holiday season in email marketing
Email marketing drives more brand sales during the holiday season. We are nearing the best season of a year and now is the right time to grab the attention of your contacts who might be glued to the internet for shopping. Send out savvy emails that can increase brand presence and sales this holiday season. Here are some ways to help you with successful holiday email marketing: 1. The marketer plans Plan your email marketing strategies well in advance to make sure that you're connected to your contactsTrying to create a list segment in zoho campaigns but the fields I need are not available. Is there something that needs to be done with the fields first to make them available?
I created specific fields in Zoho CRM contacts and they aren't showing up to use as criteria for a list segment. This is the whole reason they were created. Did I create them wrong? Or did I leave out a step?Introducing the all-new drag-and-drop workflows in Zoho Campaigns
We're thrilled to introduce Zoho Campaigns' latest development - email marketing automation workflows. The conditional workflows that you may have used thus far is taking a whole new form with the drag-and-drop builder and powerful triggers. Aimed at helping you engage your leads and customers with well-timed, personalized, and targeted emails, these workflows allow you to centre your email marketing automation around crucial business operations. We have also introduced a solution called E-commerceOpt-out synchronisation issue with Zoho CRM
Hi Zoho team! We are finalizing the setting up of Zoho Campaigns and we have an issue for opt-out synchronisation with Zoho CRM. 1. We have enabling "Update opt-out contacts" in push campaigns reports to Zoho CRM settings 2. We have tried the opt-out process with a email campaign Only the Zoho Campaigns Status is updated but not the Email Opt Out field in Zoho CRM (cf. screenshot). Could you help me to fix this issue? Best, Romain QUECHONCreate a list from 2 customs modules
Hello, We'd like to create a list in Zoho Campaigns from 2 custom modules in Zoho CRM. Is it possible ? We need to create a workflow with two triggers (a AND b) from 2 distinct custom modules.What does it mean when your email gets no opens?
Not a single open from 50 contacts. So does this mean my email is going to their spam folder?Email personalization
A couple quick questions from a newbie. So I am testing out the broadcast email capabilities in the system. I sent a test email to myself with the personalization merge fields included. You can see below. My question is, what if someone does not have a first name in our system? What gets populated in the name location? Hoe can i verify that this is indeed correct in sending? Do I have to have a test recipient be a contact prior to test sending? Thanks! Email below... Hi FNAME, I recently presentedConsidering Switching from ActiveCampaign--Can I Mimic AC's "tag" Feature?
Hi, all! I currently use ActiveCampaign for email marketing, but I'm a ZohoOne subscriber, so it makes sense to use Zoho Campaigns if I can. Couple of questions: 1) Is there a way to set up some sort of tags for the purpose of creating segments? 2) If you've used ActiveCampaign, is it a fairly easy switch, or is it going to be a major headache? I'm wondering if I'm better off just staying put or not. Thanks so much!Sync Services Not Working
Hi Can someone from Zoho please help me with my account, the snc services are not working with my CRM account. And the second problem is that Campaigns tells me to upgrade my account for campaigns because I have reached my limit? I had 13 000 contacts and my account limit is 20 000, can we get this sorted out please. Regards, ShaunCan't edit campain
When I try to edit a campain, it doesn't load, just keep saying 'Loading'Campaign Emails
Hi, When we send a newsletter email regarding our company to our costumer, they get it as a promotional email. Is there any way to send them as a directly to costumers' inbox instead of their promotional emails? Thanks. FehmiEmail delivery to contacts with soft bounce status
We have an event website and people register on a form that is connected to zoho campaigns via the API. The api then triggers an email asking for a confirmation (essentially a double opt in). The problem we have is people who are on the database and tagged as a soft bounce are not receiving the 'please confirm' emails that the system automatically sends. Can you advise/help to address this issue please. ThanksList Management API Limitations?
I've been spending some time trying to digest the api documentation, but have run into a stumbling block. There is one particular List Management API (addlistsubscribersinbulk) that, using Postman, I have successfully posted a new user email to the list of, but I need to include a variety of custom fields as well (first name, last name, company, phone, etc). I've also seen that you have a custom/add function but not any way to post to those new fields. Is there some amalgamation of the two that enablesTip of the week 40 - Know the smarter side of your email marketing software (Part 2)
In the previous part, we discussed why an email marketing software is not only a time-and-effort saving medium and how it can optimize your entire process. Today, we are going to put forward additional reasons to validate the same. And in the process, help you maximize your email marketing software. So here's our second set of reasons: 1. Email Preview If designing a perfect newsletter is one thing, making sure it renders properly across platforms and devices is another. Different people use differentAsk the Experts 06 - Smart Email Marketing with Zoho Campaigns
Note: Ask the Experts is a virtual, 5-hour Q&A session, more like a live chat. You ask us your questions and our experts will help you out with answers. You are given the option to start asking your questions now, while our experts will be answering them only during the specified hours. Hello everyone! Are you looking for smarter ways to create and send your email campaigns? If yes, we're hosting our sixth 'Ask the Experts' session for you all, next Wednesday. From answering all your questions withZoho CRM sync with Zoho Campaign
Is it possible to sync the vendor module contacts in CRM into the Zoho Campaigns contacts sync?Captions to photos
How do I add a caption below a photo?Zoho Campaigns presents a live Twitter chat themed 'Smart Email Marketing' on 30th July, 2019
Hello, everyone! We're glad to see your Community engagement, and it's great to answer all your questions. We've got some news for the month! We’re up next with our second live Twitter chat, that’ll take place on 30th July, 2019, Tuesday, from 10:00 AM to 11:00 AM PDT. What's it? It's a live chat on Twitter—we ask you a question, and you reply to the question with your answer. We'll have a couple of experts such as industry specialists, partners, and knowledgeable speakers, taking part inAPI Get Mailing Lists error 500
Hi, I'm trying to get a list of mailing lists from the campaign module but I get error 500 back and some HTML. My API call is: https://campaigns.zoho.com/api/v1.1/getmailinglists?resfmt=JSON I have set a header: Authorization: [my_api_access_token] Any ideas what could be going wrong? Thanks, Colin.zoho campaigns
what is difference between campaigns created in zoho campaign and marketing hub?Duplicated email address
We facing the issue when i try to add the new email id in sender Duplicated email address found while adding your sender address.Instant sync from CRM cannot import date/time propery to Zoho Campaigns
Hello, We have problem with instant sync of leads from zoho crm to zoho campaigns. Date from CRM to Camapigns is imported as 12/31/1969 I made several tests, and they indicated that it is problem of instant sync. When I run one time sync of all leads, date is synced properly. Any idea how to solve that. Thank you in advance, IvanDKIM
New to Campaigns and trying to get SPF and DKIM into system. No problem with SPF, but have been waiting for more than 4 days for DKIM to say it took. Looked at the GoDaddy scripts again and saw that the Zoho script was accurate in GoDaddy. We only need it for Campaigns, we do not use Zoho for our internal email system but use Google Suites. I also found the Domain Authentication request on the main Admin page, and put that script into GoDaddy two days ago. What is up? Larry HandsZoho campaign still loading since Friday
I'm trying to build a normal campaign to send a newsletter and my template is always loading. It is like this since Friday. Even if I try to change the template it's the same situation... always loading and never opening. Need help please!Zoho Social Compaign vs Zoho Social
HI, This is a cross theme question, but I'm asking here. As we are using Campaign for newletter and Social for more community management, we are struggling with the use of the social campaign section of Campaign... How should we use it. Is social campaign similar (and how) to Social, or different (and how)... What would we use social campaign and Social together or should I use one ?Sales Recording
Hi , I want to record sales in two parts, like Sales- Sales from tower 1 - Sales from tower 2, Please help. how to do that.Next Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmZoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.Sharing Newsletter from Past Campaign when I don't have a list
I have created and sent a campaign (i.e. a newsletter about my blog-articles). The campaign was sent to "segments" I'm trying to post a link to past newsletters, but as best as I can tell, to create an "Archive Link" you must select a "List" I got toI cannot verify a sender address, although I have successfully set SPF and DKIM records!
Hello Zoho team, I'm trying to use the Zoho email marketing campaign. The problem is that even though I have set the SPF and DKIM records for my domain and get two green tek in the zoho panel, the email campaign setup does not accept any of my emails,
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepTip of the week 15 - Add subscription-preferences option. Drive more engagement.
If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers. You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds.
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