Click Report CSVs are Blank
I have been trying to download a Click Report from a recent email campaign all day and though we have many clicks that I can see, the Excel/CSV file is always blank. This is only the case with Clicks--Opens and all other parameters download accurately.I get an error message when activating, has any happened to you?
When I try to activate the Work flow I get this message "The email response component used in this workflow has been revamped. Please replace it with the new email response version to activate the workflow" I already checked the workflow but I can't findMaximum number of contacts and campaigns in Campaigns?
Hi there, my company has a Zoho One annual subscription plan for each member of my team (21 people). How many contacts can we add in Zoho Campaigns and how many campaigns can we send? Thank you for your help! AMAutomatically associate topic to contacts when syncing from Zoho CRM
Hello! With the new topic set-up we can no longer associate topics to lists like we did before. I now have a problem with contacts that are coming via sync from Zoho CRM - they used to go into a mailing list that was associated with a topic. Now whenReactivate Workflow Version
Hello Guys, I´d appreciate your comments. I have a workflow with three steps / three messages. I ran the workflow yesterday. Message one/first step was sent. For some reason I had to stop the Workflow for edition of the last message. So according to ZohoCan't BCC emails on Zoho Campaigns
I don't see how I can BCC my ZohoBCC box in Zoho Campaigns. This means that responses from emails sent from Zoho Campaigns don't get into the Zoho CRM. I'm stuck since Zoho CRM doesn't have a way to get emails into the Zoho CRM from emails that weren't BCC'ed to the ZohoBCC box! Any ideas?Image not showing in Test email
In Campaigns, I made a new mailer, added a few images, and everything appeared to be in order in the HTML Preview. The link to the image disappears and the image isn't shown when I send a test email.Moving contacts between lists
Hello Team, I did search first and didn't find anything on it. Is there a way to move contacts to different lists within Campaigns? For instance, I have a general list where everyone goes but also have a client list that is specific to contacts that are working with us. I do not see a way to move them from the General list to the Client list once they convert. Am I missing something? RichelleHow do I update ZohoCRM with the customer's updated customer information?
When a customer to whom a newsletter was sent made a name change from the Update Registration link in the newsletter footer, the customer information in ZohoCampaign was changed, but the customer information in ZohoCRM was not changed. Furthermore, theZoho Campaign Sending Limits
Hello, I just synced our CRM Contacts and Leads module to Zoho Campaigns. This resulted in an email list of 28k people. Can we send to them all in one go through one campaign? or are there email delivery delivery limits e.g we can only send to 5000 atTranslation of the ENglish pages
Hi, I have 2 questions : 1- The "Subscribe", "Unsubscribe", "Update my Profile" and "Tell a friend" pages are in English. How can I translate these pages to Turkish language? 2- Infact; there must be a language setting for each contact; and these pages should come up for that specific contact with their selected language profile. ( An english contact should see these pages in English, a Turkish contact in Turkish, etc. ) Is this possible?how to add a link to campaign email?
There are many undocumented options to simply add a link in an email message? The links does not work. why is not documented https://goo.gl/JJi6T5 in zoho campaign documentation: https://www.zoho.com/campaigns/help/create-campaign.html#Basic_Details I am sure it is my error for not being a mind reader. Why make a simple concept for the casual user to difficult>? anyone else know how to add a link to a zoho campaign email? tyIntroduce folders for segments
It would be nice to have folder functionality for segments like in lists ( within zoho campaigns > contatcs )change the language of unsubscribe page
Good day! I need to change the language of Unsubscribe letter - Cancel Email subscribe You are unsubscribing from xxxxxx Please click the button...... Is it possible to change this letter content?Is it possible to push the total number of times an email has been opened to zoho crm from campaigns?
If anyone knows the answer to this it would be great to know how many times a client has viewed our mailingsPlease Add a Cancel Option to the Back Arrow
When you're working on a campaign and are choosing elements in the left sidebar, there are two back arrows stacked on each other. The upper one takes you out of the builder and the lower one takes you to the previous menu. My logical brain knows thisZoho Campaigns - Multiple Languages & Multiple Countries Consent Emails (GDPR)
Hello, We serve multiple countries and therefore work in multiple languages. I have scoured the archives and cannot locate anything meaningful to explain how to create a consent emails in different languages or how to add filters so that French speakers get the French consent email, Spanish Speakers get the Spanish emails, etc. Any guidance on this is greatly appreciated.Unable to integrate Zoho Meetings with Zoho Campaign
Firstly, I am an administrator on all the apps / account. Secondly, when I try to integrate Zoho Meetings in Zoho Campaign by following the integration steps here: Webinar integration in Zoho Campaigns , I eventually end up with a screen that says "onlybackground change in email campaign
Is there a way to upload and use your own background when using an email campaign template ?Cannnot find criteria tab
We need to be able to segment contacts based on an account view or field. The online help shows a screen with three options: Under Sync Details there is All Contacts; Custom view; Criteria. The latter is missing from my screen. I need it. I also want to know if I delete contacts from campaigns, will they still remain in CRM?Resubscription Confirmation Email not received
One of my contacts unsibscribed from our newsletter by mistake. She tried to resubscribe, and the system said to check her email for a confirmation, but nothing is coming through. I need to add her back to our mailing list but the system has flagged herView assigned topics
I understand that topics are mandatory in order to send campaigns to contacts within a list or segment. How am I able to view which contacts, lists or segments are assigned to a particular topic? Is there a view or report that makes this easy?Changes to CRM & Campaigns Sync
After finding out recently via the platform, as opposed to an email from Zoho, we have found out that we now have sync to all of our contacts to Campaigns from CRM, Currently within the contacts module within the CRM, we have various types of customersRemove Bounce EMails
How to remove bounce Mailing List from Sent Campaign List?Is it possible to add contacts to Do Not Mail via the Campaigns API?
I can't find it anywhere in the Campaigns API documentation but am wondering if it is possible. Anyone know? Thanks.Maximum number of tags in the customer database
Hi there, How many tags can be created max in the customer database? Thanks in advance!Tip of the week 97 - 3 fonts to use in your email templates
Fonts in email templates have a very tricky role. They need to be expressive and clear but not to the extent of taking the limelight off the CTA button. They play an important role in conveying your message while staying true to the brand design and values.Customized attachments in Zoho Campaign
Hi, need some help/guidance on the following. I need to send an email to +100 contacts in my database. All of them need to have a 'personal' pdf. ( So everybody has his/her own pdf ) What is the best way to do so? - Upload the pdf's in Zoho Docs, andDisplay the segment record count beside the segment name
It would be nice to see the number of records within a segment immediately near the segment name.I'm using Wordpress (Thrive Architect's form) to subscribe people. How do I setup double optin for this?
Do I need to setup an automation manually to start the double optin process? Or will it happen automatically? I am NOT using the Zoho form. I am using Wordpress> Thrive Architect's form.Lock Screen widgets and Live text are now supported in the Zoho Campaigns iOS app
Hello All, We're stoked to introduce everything that's new for Zoho Campaigns mobile app on iOS 16. In the latest version (v2.0.16) we have brought in the below enhancements. Lock Screen Widgets You can add widgets to your Lock Screen and track the metricsSubmit button not working on wordpress website
I integrated Zoho in my wordpress website medtigo.com/about using zoho campaigns plugin but the submit button is not working. Looking for possible solutions.Two completely different audiences can now choose a topic that's not ment for them
Hi, We have two completely different audiences that we send email campaigns regularly. We migrated to topics and have two topics one for our audience 'employers' and one for our audience 'candidates'. Our newsletters are not ment for both audiences,Removing dark mode when someone opens our emails on a cellphone
So we have our emails set to a white background, with our graphics and header, but when we email it, and someone opens the email on a cellphone or if they have dark mode enabled it changes the background to black and changes the colors we have set upCreate a segments on Campaigns with all users where last e-commerce access date is less than today minus N days
Hello, we use a custom field in our CRM called "E-commerce last access" which records the date of contact last access to our e-commerce. Is it possible to create a Segment in Zoho Campaigns containing all users where last access date is minor than todayLast Opened Date
Hi, within campaigns, I am looking at being able to capture the "last opened time" within the CRM based on emails that are sent which will allow me to pull off a report based on that field - e.g contacts that havent opened an email in the last 3 monthsto send opened-contacts monthly in Zoho Campaign
Hello, I'm trying to test how we can send opened contacts monthly in the Zoho campaign. As far as I know, we can use a chained campaign based on the recipient's activities. Here is the thing 1) we will first send the campaign_A 2) for every contactContact Limit Campaigns
Dear Zoho Team, What is the price for upgrading the contact limit in Campaigns, when I have purchased the CRM Plus package? Is it this one? Best wishes.New Topic feature broke my workflows
I have a website which collects leads/contacts and uses Zapier to update a ZOHO contact campaign list. That list is used to start a Zoho workflow campaign to send a few emails. Ever since the new Topic upgrade, the contacts that are added to the list,How do I add topics if I send out mailings for 2 different companies
I have company A with product related topics and company B with Brand related topics How do I differenciate the 2 companies Does everybody who checks his topics see all topics, both A & B ? Example A : news A: events A: technical bulletin B: productNext Page
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Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.Best Way to Integrate Zoho Campaigns with Amazon SES Without Third-Party Tools
I am looking for the most seamless and efficient method to integrate Zoho Campaigns with Amazon SES. My goal is to avoid using any third-party automation tools like Zapier, Make, or Pabbly, and instead, leverage Zoho's native capabilities for this integration.
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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