Campaigns - Can not authenticate domain
I am trying to authenticate my domain in Zoho Campaigns and I am receiving this message: This domain has already been verified in another account. If you'd still like to use it for this account, please contact support (at) zohocampaigns (dot) com for further assistance. When I was first looking at Zoho I signed up for a Zoho One trial account. In this account I tried many of the apps. After the trial I decided that for now Zoho One is more than I need as I am a freelancer/small business. I deletedIntroducing Zoho Campaigns' own gateway for SMS campaigns
We are excited to announce the launch of our SMS Gateway to send SMS through Zoho Campaigns. We have also made a few other changes in our current SMS Campaign model to improve your over all user experience. These updates are planned with an aim to expandCC someone in email campaign
I would like to CC my CEO in an email campaign I am about to send out. Is this possible in Zoho?How do I add our corporate fonts to campaign template?
We have developed a custom campaign template in Zoho Campaigns. Unfortunately there is such a small option of fonts by Zoho default. We need to add our 2 corporate fonts so that our campaigns are in line with our brand. How do we do this?how can i add my sim cards and integrate the to zoho sms campaigns
how can i add my sim cards and integrate the to zoho sms campaigns ... i have 6 etisalate numbers and 50 k sms per month ... and i needed to do do via zohoOne time offer in Zoho Campaigns
Hello! I have an idea to improve my sales. I would like to make a "one time offer" in Zoho Campaigns with a clock that will count down the bid validity period. Is it possible? Regards.Product Request: Send email to Secondary email
Guys, we should be able to send the campaign to the secondary email too. Is this on the plans for Zoho Campaign? It looks like I can map the secondary email from the CRM to the Campaigs, but can not send the message.Cannot deliver email campaigns to emails hosted on Microsoft Exchange
I've created a few test email campaigns and tried sending them to my co-workers. They were marked as delivered in Zoho Campaigns; however, no one received the campaign (not even in junk email folder). We use Microsoft Outlook for email. After another test, one person out of 4 got the campaign email in Exchange... in junk mail. Emails to other hosts were received (yahoo mail and gmail). However, the message sent to gmail was automatically put into the spam folder. How do we avoid this in the future?Do I need both CRM and Campaigns? And best practices.
Hi Everyone. I have done a bit of research and feel good Zoho. I'm especially interested in the possibility of campaigns and CRM integration but I have some questions. QUESTIONS Do I need to work with both CRM and Campaigns? Are they redundant? Or do I need both for different tasks? I want to import my existing MailChimp email subscriber lists (with various custom fields) but I'm not sure if I do that into Zoho Contacts or Campaigns or CRM? What are best practices? In further detail, I have variousSeveral issues with formatting within the email campaign
I continue to have several issues with formatting when creating newsletter through this platform. Any one have any guidance on how to deal with these issues? The newsletter content always gets clipped when first opened. To see the content in its entirety, you have to scroll all the way to the bottom and click a button to open it all up. Is there a way to make all content appear without having to click to open it up? I'm sure many people don't realize this and therefore don't see the content thatDoesn't let me test my newsletter.
Hello, I click "Preview and Test". I select the email address to send the test (usually my own email). I send the test email, appears the message "Your test email has been sent", but nothing happens. I mean, there is nothing in my inbox. I also triedEmail Verification on Subdomain
Hi, The latest guidelines for setting up an email newsletter are to set it up on a subdomain of your main domain so that if you get put in a spam block, it doesn't block all your company email. We have been trying to set this up and managed to get ourInternal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. QuestionEmail content strategy
This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associated"Reply to" email address issue
On the New campaign page, you select or add a reply to email address. It sends a verification email to that email address. But my recipient had a filter on and never go tthe email. Now he removed the filter, but campaigns says verification email already was sent.Why can't I see the delivered Zoho Campaign automation email on Zoho CRM lead record?
I recently did update the field mapping on our Leads sync services between Zoho CRM and Zoho Campaigns. The end goal is to create tailored email drip campaigns with the use of segments and automation. I understand you can build cadences, email templates,How can I add a calendar invite to my campaign emails?
I use Zoho Campaigns to attract prospects to a series of webinars that we run. I have a general pool of contacts that I campaign to, and I have them join a new list for the specific webinar they wish to join. What I would like to do next is send an email to those that want to join a webinar, with a calendar invite that they can accept to add to their Outlook calendars (containing the URL and details of the webinar). How can I do this?Synched Zoho CRM fields When Campaigns field is updated
I have Zoho CRM Leads synched with Zoho Campaigns. I have a workflow that updates a synched field. If the workflow updates the Campaigns field, will that field be likewise updated in the CRM?"you are nto allowed to delete and contacts.." and other issues
"You are not allowed to delete any contacts as you have already exceeded the maximum limit to delete contacts from this org. For further details, please contact our support support@zohocampaigns.com." I am trying to delete all contacts to start fresh. Every time I try to delete anything the message above is what is received. The ones that have been deleted already do not re-sync, so I want to start from scratch. Please advise!Can not delete any more contacts
Hi There, I have been testing Zoho Campaign (Free Version) recently & find it quite okay for a while. Try to delete the contact list but it seems that I can't delete it anymore. (Reach maximum limit) Is there any way for me to delete it without askingIs Reverse Sync a Thing? (Zoho Campaign to Zoho CRM)
ChatGPT said I could do a reverse sync to ensure that engagement data such as opens, clicks, bounces and unsubscribes are automatically sent back to Zoho CRM from a Zoho Campaign. I can't see where I can sync something like this. I have the other ZohoCan not edit/update lists - save/update button doesn't work
Hello So I have a custom field in subscriber list. If I nere the email click on endit (pencil) and change the custom value to the new one, pressing SAVE button does not do anything. Also if i select multiple emails and then use the mass update feature where I change this custom value, pressing PROCEED also does not do anything. What is the matter, does it just not working, or am I doing something wrong? Browser: Chrome 65.0.3325.181Newspaper template
Is there a template that looks like a newspaper or magazine?Email Notification to WordPress Blog Subscribers
You know when a new WordPress blog is published, your subscribers will be notified via email with a link to that blog? Jetpack does it but I'm hoping to get away from it or any other specialized WordPress plugin (like MailPoet), and instead, use a dedicatedWhy can't I see the email from Zoho Campaigns Automation under Zoho CRM Leads module?
I recently did update the field mapping on our Leads sync services between Zoho CRM and Zoho Campaigns. The end goal is to create tailored email drip campaigns with the use of segments and automation. I understand you can build cadences, email templates,Evergreen email sequences in Zoho Campaigns
Dear Zoho Campaigns Team, I’d like to propose a new feature for Zoho Campaigns called Evergreen Email Sequences, building upon the existing Autoresponders functionality. This addition would empower email marketers to create and manage long-term, sustainableCan I use merge tags with a conditional clause?
Similar to Mailchimp's "IF / ELSE / ENDIF" functionality, I want to be able to display a sentence with a personalised field only if that merge tag is not empty for the given record. Is this possible on Zoho Campaigns? See http://kb.mailchimp.com/article/how-do-conditional-smart-merge-tags-work for how it works on Mailchimp. Thanks Phildomain authentification on ovh and zoho
I don't succeed in adding an domain authentification on ovh. Should i first create a subdomain? But this doesn't work either, ti gi ves te same screen and the next button is greyed out when adding the info received from zohoHow to re-subscribe a unsubscriber that changed their mind?
We have a customer that unsubscribed by accident and is requesting that we add them back to our email campaigns. I've tried finding a method to do this but my searches are coming up empty. Any tips on how this can be done?Campaign email bounces and CRM entries
Using campaigns.zoho.com and utilizing a sync'd list works fine. But when emails bounce, they are removed from the campaign side, but there is no way to update the CRM record. You can see that the email bounced in CRM by looking at campaigns-> member status, but you can not use that field to create a search or any other way in which to update those bad records. I have a list of several thousand emails, and to update each record that bounces is a nightmare. There has to be a way to utilizeUnsuscribe, suscribe and tell a friend links not working
Hello, I'm new to Zoho campaigns. I created and sent a test campaign to myself but on clicking the subscribe, unsubscribe, view in browser ans tell a friend links, i realize none of them leads anywhere. Instead i get the following error:Is this link the transparent pixel used to track opens?
Could someone please help me identify this highlighted link? It is automatically created by Zoho and a lot of contacts receiving campaigns will click on this link. I don't believe that it is the "update your preferences link" because on the Link ClicksRefer a Friend Campaign
I am looking to run a referral campaign that sees an initial email going to existing clients, asking them to refer a friend. For each new client referred, the existing client will get a ticket in a prize draw - the more new clients they refer, the more tickets they get in the draw. I am wanting to figure out how this could be done via Zoho, and how these referrals can be tracked and linked to the existing client who referred them.Newsletter in multiple languages
Hi We are planning on starting to use Zoho Campaigns for our newsletters. Since we send our newsletters in three languages, I would need the "unsubscribe page" and other pages related to the NL (Thank you page and so on) to be available in different languagesTip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beUnable to unlink a Bigin account from Zoho Campaign
I have an old Bigin account that not longer exists but somehow it's still linked by my Zoho campaigns. I am trying to unlink the old Bigin account so I can add my new Bigin account, but when I deny access to the old one, nothing happens (it won't unlinkCampaign API Error 2001
I'm getting a 2001 Error stating "Error in subscription. Please try after some time." I've waited but it continues to persist. I"ve copied and pasted the exact request on the API website yet that doesn't work either.Reusuable Sections & Universal Brand Settings
Zoho Email Campaign setups take longer than other software I've used because it doesn't have reusable sections or universal brand settings (fonts and colors). These enhancements should be added to help us create our campaigns more easily.Does an email preview pane view register as opened?
Hi, If a recipient of one of my campaigns views it in a preview pane, opposed to opening the email, does Zoho Campaigns register that email as being opened (viewed)?I'm getting an "Invalid_scope" error, even though I used an access token generated with the correct scope.
I'm getting an "Invalid_scope" error, even though I used an access token generated with the correct scope. Here’s what I did in Postman: Generated the code to create an access token using the following URL: https://accounts.zoho.eu/oauth/v2/auth?scope=ZohoCampaigns.contact.UPDATE&client_id=<client_id>&response_type=code&access_type=offline&redirect_uri=https://1882-2-26-193-161.ngrok-free.appNext Page
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Announcements
Introducing the revamped What's New page
Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the mainBot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns
Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automatedAttention: Changes to 10DLC TCR pricing and new authentication requirements
Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. TheseUpdates to Auto-Upgrade in Zoho Campaigns
Hello everyone, We've rolled out a new update that slightly modifies how the auto-upgrade option in Zoho Campaigns works. Even if you hit the contact limit, this update ensures that your account is upgraded and that contacts are imported smoothly—withoutImportant Update: TRAI Mandates New SMS Header Format
Hello everyone, We have an announcement regarding a new regulation by the Telephone Regulatory Authority of India (TRAI) that affects all application-to-person (A2P) SMS services. Starting on May 6, 2025, TRAI has mandated that telecom service providers
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Follow-up emails via Workflow Automation not staying in the same thread
Dear Zoho Support Team, I am currently using Workflow Automation in Zoho Campaigns to send follow-up emails. In my test case, I noticed the following behavior: All emails in the automation have the same subject line. If the follow-up email is sent withinTrack Zoho Campaign and Workflow sales impact
I am attempting to measure the performance of our marketing workflows and campaigns by comparing the date each campaign was sent to a contact with the purchase date of the contact. For example, if Contact A was sent Email A on 9/1 and made a purchasehiding a topic from all but one segment (or list)
My organization sends out a number of newsletters using Zoho Campaigns. One of those newsletters is for volunteers. In order to become a volunteer, a person has to first go through our volunteer orientation (training). After that, they can receive newslettersHow do I set up this automation correctly?
When contacts enter my Subscribers list, I want it to reference a custom field to see if it is empty. Then I want it to do two things: If empty: Assign a tag based on a different custom field. If that custom field is empty, assign a different tag. Ifhow to see if a specific contact opened an email in zoho campaign?
how to see if a specific contact opened an email in zoho campaign?
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Marketer's Space: Targeted messaging : Leveraging Zoho Campaigns for Effective Communication
Hello Marketers, Welcome back to Marketers’ Space! Targeted messaging ensures your communication reaches the right audience - boosting engagement, conversions, and overall campaign success. In this post, we’ll be looking at targeted messaging to createMarketer’s Space – Automate Subscription Management for CRM Contacts Using Workflows in Zoho Campaigns
Hello, marketers! Welcome back to Marketer’s Space. In this week’s post, we’ll look at how to simplify subscription management using Workflows for contacts synced from Zoho CRM in Zoho Campaigns. There are multiple ways to assign topics to your contacts:Marketer’s Space: Supercharged Workflow with Zoho CRM Integration
Hello Marketers! Welcome back to another post in Marketer’s Space. Today, we’ll explore how integrating Zoho CRM with Zoho Campaigns can help you create smarter, more personalized Workflow. In this post, we’ll look at a specific use case to demonstrateTip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
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