Campaign gone out twice
Hi, We have done a campaign and I have noticed that some companies/contacts have received this twice (I see this from their opening rate), but they are only in the system once. Why does it appear twice (or three times)? BestPoor Design Capabilities - Zoho Campaigns
I was very dissapointed with the design capabilities and template options in Zoho Campaigns. I figured afte the wonderful Canvas View option in CRM you might have some better features and layouts. Are there any plans to broaden your template library or improve design features? It's very clunky and basic right now and difficult to make a good design within. I find myself designing using other programs but then using mostly images I've imported. That does not make for a good Campaign.I cant manage my Zoho Campaign account
Hello We have a Zoho Campaigns account at Zoho One. We cannot manage this account because when we try to access it redirects us to https://campaigns.zoho.com/campaigns/..../OrgCreationError.zc Please solution for this problem.How can have a one line signup form with text and field?
Hi guys, How can I create a custom signup form and link to campaigns? I know you guys have some forms layouts, but I was looking for one line form to leave at the top of the page, you guys have only two line form (text at the top, field box at the bottom), I need both in the same line. CheersZoho Campaigns - Community meetups in the US (Midwest)
Hello everyone, Zoho Campaigns team is under way and ready to have a closed group meetup with you all. Join us for our next round of community meetups in the US from September 10, 2019 - October 3, 2019. We've got product demos and smart email marketing tactics to help you through every step of your email marketing. We can't wait to meet you all! Cities: Houston, Austin, Dallas, Phoenix, Denver, Salt Lake City, Minneapolis, Indianapolis, Novi-Detroit, Cleveland, Chicago Topic: How to enhance customerAfter a lead unsubscribes from an email in a workflow, what happens to the rest of the workflow?
I created a drip campaign in Campaign Workflows. We are sending it out to a specific group of leads. One person in the list appears to have unsubscribed to several of the emails in the drip. Shouldn't the first unsubscribe have stopped the rest from going to his/her inbox? Or is that something I need to add to the drip?Marketer's Space - Understanding Follow-up Campaign - Child Campaign
Hello, In the previous post, we learned about chain campaigns and their relevance. We also looked at a user scenario that illustrated their impact. In today’s post, we’ll be discussing child campaign. A child campaign allows you to send a new email campaign to your recipients based on their actions in the parent campaign. Child campaigns are not sent as a sequence of emails like chain campaigns but instead a one-off email. You can also create a child campaign for another child campaign. DependingSpam/Junk email
Please advise why my email generated on Zoho Campaigns are landed in spam/junk folder? Thank youMarketer's Space - Understanding Follow-up Campaign - Chain Campaign
Hello, As a marketer have you ever wondered why some of your recipients don’t respond to campaigns? Do you find it difficult to follow up with your recipients based on opens or unopens of your campaigns? If your answer is yes, we know exactly what you need. In this week of Marketer’s Space, we'll look at the different ways you can connect with your audience by sending a follow-up campaign. Chain campaign A chain campaign allows you to send follow-up emails to anyone who's received an email fromOpen & Click Rate lower than MailChimp
Hi Zoho Campaigns Support, Please help investigate why my open rates are lower than when I send similar emails via MailChimp. Previously, using MailChimp, my email open rates were approx. 20-30%, and now after switching over to Zoho Campaigns my open rate has dropped to 15-18%. This ultimately affects click rates as well. I've authenticated my SPF and DKIM. I send emails to contacts, and the sender addresses are the contact's Zoho CRM owners (my sales reps). I've checked my domain on various domain/UTM Error for my Zoho Backstage page link in Campaigns!
I'm so frustrated! My most recent event promotion email in Backstage has been a total disaster! 670 recipients with 4 links taking them to a UTM tracking code error, not the website! My Zoho Backstage website is https://events.happyhour.group, which is great and works really well but for some reason when linked from Campaigns, the tracking code resulted in an error! Could it be that the platform doesn't recognise .group as a valid TLD? Can anyone see why this might have been?It's raining integrations here at Zoho Campaigns
One of the biggest advantages of email marketing is that it helps you harness your data across different platforms. We're in harmony with this philosophy, and therefore have integrated Zoho Campaigns with platforms catering to different business needs. Let's walk you through the list of new integrations according to the functional areas. Customer relationship management If your business has a conventional sales and marketing structure, chances are you're already using a CRM software. So in additionRestore deleted Campaign
Hi Team, I by mistake deleted a campaign that was sent on 05th Nov 2019. Can you please help in guiding me as to how can I restore it?Add email to receive Scored based notification
Hey, Id like to know why I can't set up to some users to receive notification emails of the score based view function, please. How can I add contacts of m company to receive these notifications? Thank youTip of the week 49 - 5 tips to maximise engagement this holiday season
In reality, holiday season marketing is all about crowd control but in the virtual world, every email marketer needs to create their own crowds. From assessing the lists, planning the campaigns to sending them and evaluating the reports, this season is a tiresome testing ground. Today's tip of the week is all about five hand-picked areas which are often ignored while planning for the holiday season email marketing. These points, no matter how negligible they have been, they are rather quite usefulCan't create mailing list
When I try to create a new mailing list, I name it, give a reason for it being sent and click create. Then the button shakes like a 'no you've made a mistake' signal but doesn't give a reason. Is there a limit to the number of mailing lists I can create? I currently have 65 lists. Thank you!Add contact scoring to Advanced Campaigns
Contact scoring feature is available in Regular Campaigns. Would be great to have the same possibility in Advanced Campaigns. Best regards, Mladen Svraka Zoho Consultant and Authorized Partner www.mladen-svraka.hrZoho app in Shopify
Hi, I'm trying to install the Zoho app into my Shopify store, but Zoho said that the version is not supported. is there another way to integrate both services? Best regards.You're approaching the monthly CRM sync limit of 50 syncs . You can initiate only 3 more syncs this month.
Hello, I Recevied this message today : You're approaching the monthly CRM sync limit of 50 syncs . You can initiate only 3 more syncs this month. But I dont understand : I have configure 6 list to synchronise daily whith Zoho CRM. And in the panel Limit of synchronize, it write : Remarque: Les limites de synchronisation s'appliquent pour les synchronisations déclenchées par l'utilisateur. Elles n'incluent pas les récupérations de données automatiques. A synchronise daily, it a synchronize automatiqueHow to Add multiple receptionist in one email?
I have a few clients who have 2/3 emails and need all content forward to all How to do this?Layout problem when my campaign is forwarded
Hello, Sometimes, when people forward an email designed in Zoho campaign, the layout gets all mixed. It seems that the boxes and spaces are not kept. Is there a solution for this? Does somebody else had a problem like this? Thank you,Marketer's Space: Signup form - Automating the onboarding process after a form submission
In the previous post, we learned about pushing leads to CRM after a form submission. In our final post of the series, we'll learn about automating the onboarding process after a form submission. This can be achieved by associating a signup form with a workflow. When you do so, leads who sign up will be pushed to the workflow, and the corresponding action will be executed. How to associate a workflow with a signup form Select a signup form and go to Automation Tools subtab. Select Push to workflowError message that says only images and no text
I filled out a template for a weekly newsletter with text and images throughout but when I click save and next an error message comes up that says "Campaign content has only images and no text" which is not true at all. I have no idea how to fix this issue and don't know where the problem is.Marketer's Space: Signup form - Pushing leads to CRM after form submission
In yesterday's post, we learned about adding custom fields to a signup form. Now let's dive deep and learn about pushing leads to CRM after form submissions. Among the various methods available to push contacts from Campaigns to CRM, configuring a signup form to push leads is a quick and easy option. How to push leads to Zoho CRM Select the required signup form, and, in the Automation Tools subtab, select Push to Zoho CRM. Then set the action to either "Push new and update existing contacts"Marketer's Space: Signup form - Adding custom fields
In the previous post, we learned about associating a mailing list with a signup form. Today, let's learn about adding custom fields to a signup form. Custom fields provide a window of opportunity to learn more about your contacts. The data you collect using custom fields can be used to personalize your email campaigns. How to add a custom field to a signup form Click the Edit icon next to the required signup form. Then click the Add Custom Field icon. You can configure the custom field by providingMarketer's Space: Signup form - Associating a mailing list
In our previous series, we learned about using merge tags in email campaigns. In this week's series of posts, we'll be learning about the following salient features of signup forms: Associating a signup form with a mailing list Adding custom fields to a signup form Pushing leads to CRM after a form submission Automating the onboarding process after a form submission In today's post, we'll learn about associating a signup form with a mailing list. Signup forms allow customers to sign up toZoho Campaigns: Many of my Bounced Contacts want to be added back to our Email Campaigns
This week I started to reach out to some our our "Bounced" customers to see if they changed their email address or had issues with their mail services. Many of them said, "That is my correct Mail" and "No, my email services has been good". They want to continue to receive our emails. Can you please provide steps I need to complete to get my Bounced customers back online? Thanks, ToddMarketer's space - vCard merge tags
In the previous post, we have learned about Video Merge Tags, In this post, we'll discuss vCard merge tags. Using vCard merge tags, you can send your contact details as an attachment to the recipients. They can then add you as a contact in their respective email accounts. In Outlook and Gmail, when the recipient clicks the attachment, your details are automatically updated as a contact. For other email service providers, the recipients need to download the attachment and manually add it as aTip of the week 48 - How unhealthy mailing lists ruin your holiday email marketing
Reaching out to a huge number of contacts promptly and effectively is one of the USPs of email marketing. The holiday season is a big testimony to that. Email marketers are at their busiest this time of the year sending promotional emails to as many contacts as possible. If you're an email marketer, you already know how email marketing software makes your life easier during these times. That said, you must look after it well for proper returns, by not feeding unhealthy mailing lists. What's an unhealthyMarketer's space - Video merge tags
In the previous post, we learned about contact merge tags, Today, we'll discuss video merge tags. Video merge tags enable you to link videos—in the form of a thumbnail and overlaying play button—in email campaigns. You can link videos from Youtube, Vimeo, and Wistia. Click here to learn how to create video merge tags. How to use Video merge tags In the content section of your campaign, choose a component and select Video Merge Tag from the Merge Tags dropdown. Select which tag you want toDate Field Autoresponder not sending Welcome Emails
Hi Team - I have Zoho CRM synced with Zoho Campaigns. I have a date field Start Date. I created a date field autoresponder to send Welcome emails 1 day after Start Date. After configuring messages, I activated the autoresponder. It sends out messages the first time but on the 2nd day, it does not send out Welcome messages anymore. Today is Nov 1 and it should have sent out Welcome emails to 2 of my contacts. Can you please check this? This is a recurring issue and I have deleted and recreated thisMarketer's space - Contact Merge Tags
In the previous post, we learned about social merge tags. In today's post, we'll discuss contact detail merge tags and contact custom merge tags. Contact detail tags include basic details like a contact's email address, first name, and last name. These tags are available in Zoho Campaigns by default. Contact custom merge tags enable you to personalize email campaigns by fetching contact information from additional contact fields and contact custom fields. All you have to do is to create a contactWhere is the API to use on Wordpress Campaign Plugin? IT´S MISSING
Hi guys I Just start using a free Zoho Campaign and I´m trying to connect to a Zoho Campaign Wordpress Plugin. However at API´s section doesnt showing the generate api only the ZSC key which shows as invalid in the plugin. What's happening why is missing? The api section only shows this info:Marketer's space - Social merge tags
Hey there, In the last series, we saw how you can use our e commerce solutions in your business. In this week's series, we'll look at how you can take personalization to new heights by implementing merge tags. Your contacts might receive many campaigns and newsletters every day. Taking an extra effort—like adding a personal touch—can make your campaign stand out. Simple things, such as using your contact's name to greet them, make a significant difference in your campaign reach. To this end, mergeTip of the week 47 - 5 creative types of email content for this holiday season
As we all know, holidays are indeed a great time to drive more sales to businesses. What are your email marketing strategies for this holiday season? Are you worried about the email content for your contacts this time? Let's dive deep into the types of email content that could be sent out to your contacts. Note: We've a tip on cleaning your email list that can help you keep your holiday email content useful to relevant contacts. Here's how to create a great holiday email marketing experience:Zoho campaigns is adding tons of CSS automatically when saving an email
Zoho campaigns is adding TONS of CSS automatically when saving an email. This is making my emails to long to even test. What is all this code for please?Zoho Campaign worfkow : creating an excel file instead of sending an email
Hello Please read : workflow in the title not worfkow ! I need to create email sequences (workflow), each email is under conditions but I need to create one action in the email sequence (rank 3 for instead) that is not an email but an excel file that would be used to send a print letter (personalised). Is it possible ? if yes how ? is that excel list coud be sent by mail to the person in charge of printing this postal mail ? thanks !Emails are being sent to spam folder
I recently sent a test campaign with the subject "How esports can come to your campus - Webinar" and it ended up in the recipients spam folder. Is there something I need to be doing differently to get them out of the spam folder?Marketer's Space - eCommerce Solutions - Segmenting Customers
Hey there! In the series' previous post, we discussed about abandoned cart recovery emails for your ecommerce business. Today, let's look at the final topic. List segmentation based on purchase activity In addition to targeting important customers, Zoho Campaigns' ecommerce solutions can also help you create dynamic list segments. If you're not familiar with list segmentation, it simply means breaking up an email list into smaller lists based on certain criteria. This allows you to group certainSegmenting Unsubscribes
Is there a way to segment unsubscribes? For example, if someone unsubscribes from our newsletter does that mean they unsubscribe from all of our communications? So if they have later made a purchase, will we be able to email them receipts, shipping info, etc? Thanks! TinaNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectIntroducing Zoho Campaigns' own gateway for SMS campaigns
We are excited to announce the launch of our SMS Gateway to send SMS through Zoho Campaigns. We have also made a few other changes in our current SMS Campaign model to improve your over all user experience. These updates are planned with an aim to expandDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businesses
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Email Verification on Subdomain
Hi, The latest guidelines for setting up an email newsletter are to set it up on a subdomain of your main domain so that if you get put in a spam block, it doesn't block all your company email. We have been trying to set this up and managed to get ourIs Reverse Sync a Thing? (Zoho Campaign to Zoho CRM)
ChatGPT said I could do a reverse sync to ensure that engagement data such as opens, clicks, bounces and unsubscribes are automatically sent back to Zoho CRM from a Zoho Campaign. I can't see where I can sync something like this. I have the other ZohoEmail content strategy
This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associatedNewspaper template
Is there a template that looks like a newspaper or magazine?Internal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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