image+text doesn't show properly
When I selected image+text features, the overall format looks good in preview, however the arrows appears and the text format changed when reading the emails in mailbox. Is there anyway to adjust?Segments with Custom Fields - repeat signup
I have searched through the documentation and the forums and can't find the answer to this question. 1) create a list 2) setup two custom fields 3) create 2 signup forms which each have a hidden field that corresponds to one of the custom fields the intent was to flag if the user filled out form 1 and to flag if the user filled out form 2 so we could have them on the same list but see which (or both) of the two forms they have filled out - in practice the first to be filled out is saved, but theForms customization
Is it possible to customize forms with a free account? If it is, I'm having a lot of difficulty figuring out how to do this.How to find the signup form from signup forms list?
I have a website developed by someone else. The website has a zoho campaign sign up embedded in the footer. I am not finding the sign up form in the forms list. Is there anyway to identify the form from the embed code?Tell subscribers how you know them
Hi, I was wondering why the message that we added in the box under "Tell subscribers how you know them" didn't appear in our campaign. Note: [Your message will be added to the footers of all your email campaigns] >>> but I didn't see any added message when I run our test campaign. Regards, CatherineJoin us at the Campaigns Community Meetups in Mumbai and Delhi
Hi people, Here's a good news! Zoho Campaigns is ready to organize the Campaigns Community Meetup in Mumbai on 20th June, 2018, and in Delhi on 21st June, 2018. Join us to know how to "Build your brand and drive more sales using Zoho Campaigns," through a session of product presentations and key networking opportunities. On attending, you can: -> Get a better understanding of Zoho Campaigns' capabilities. -> Engage with peers from your city and build more meaningful connections. -> Interact withStorage size for attachments
What is the storage size for the attachments under the Library tab?Order of display of messages
Hello, I do not understand the hierarchy of automatons of answers. In a PLC, I created 14 messages. The first message is sent to the user's registration in the list. Then the second message is sent 10 days after, then 20 days after, etc. I added a fifteenth message that I want to send 5 days later. So I want to intercalate this new message between the first and the second current. I have set the send 5 days after joining the list, but the message is at the very top of the timeline. So I have the"NEW GDPR" in EU. Add contacts to Do Not Mail via theCampaigns API
This is very very important to us and for any customer who has Zoho as platform. We need to add contacts in "DO NOT MAIL" via Campaigns API for each future request of any person. Remove them for the any list of subscribers it is not enough because it's a possible problem in the further, and do this manually (add in Do Not Mail) it's really dissapoiment. In this topic https://help.zoho.com/portal/community/topic/is-it-possible-to-add-contacts-to-do-not-mail-via-the-campaigns-api you received theHow do I right-align an image in a Campaign message?
I can't find a control to right align an image inside a paragraph in a Campaign message (I'm moving a message over from Mailchimp). Strangely I can't even find a discussion of image alignment for Campaigns anywhere :-o Is there a simple way to right align that I'm just missing?Wanted! Experienced Zoho Email Campaign developer
We are in need of an individual that understands how to develop, setup up and maintain email marketing campaigns in Zoho for DtC/B2C. Hoping to find someone with experience developing the workflow for continued drip campaigns. Please contact us by email at info@incrementalbusiness.com. Thanks, MarkWhat's the difference between Opt-in...
Hello everyone, What is the difference between the fields: 'Opt-in', 'Subscriber to our newsletter' and 'I would love to be update' ?? You can see these files when -for example- you want to export a list. Thanks! AlbertoGDPR-related feature updates from Zoho Campaigns
The General Data Protection Regulation (GDPR) is fast approaching and it is time we rethink the way we do email marketing. This regulation gives the citizens of the European Union countries complete control over their personal data and urges organizations to value every piece of information they have about their customers. Whether it is data collection, storage, or usage—everything needs customer’s approval. In addition to our double-opt-in sign-up forms, opt-out and update profile options, we have comeHow does "Purpose of sending email" work?
Since today it seems to be mandatory to set the "Purpose of sending email". When choosing multipurpose - our existing mailing lists cannot be choosen is this a bug? do we have to make new list? how does this feature work? whats the effects of this settings? It would be quite nice if you provide a tutorial when releasing such important features!How to create an automatic mailing list
Howdy everyone, I've got 7000+ contacts, and need to create my first campaign to ~250 of those contacts. I've created a report in CRM that successfully isolates those recipients by pulling name, email from Contacts and filtering on a couple of custom fields in Company. The report works quite well! So I can export that report and import it into Campaigns. That's cool. What happens when we get other people that meet that criteria down the road? The cool part about Zoho One is the integration.Issues with Website
We keep running into issues where the Campaign's Save buttons don't work or take a while to load. No other Zoho product is this bad. We're using the Latest version of Chrome on Mac. Anyone else experiecning this issue?GDPR Consent mail Discrepancies
Hello everybody, I have sent a consent mail to a list containing 680 contacts (Subscribers). The report tells me that a total of 161 emails have been sent. And 160 delivered. Does anyone know where the remaining 519 are? Thanks you a lot!Tip of the week 13 - Smart signup forms to comply with the laws
Marketers are caught in an oft-repeated process of acquiring new subscribers, nurturing them with relevant emails, and converting them into customers. This is the fundamental cycle of email marketing, but with the times changing, it's important to reflect on the basics and make provisions for the changes. Email marketing laws are getting stringent and with every new regulation (such as General Data Protection Regulation (GDPR), German Telemedia Act, etc.), comes a set of safe and permitted ways toConsent Email Reminders
Hi, I have tried to speak to support about this but having no luck. The first consent email is due to be sent on Friday (I know we are late to the party) I want to send the reminder email on Tuesday and the final one on Wednesday so that we are all done before the 25th May and the law comes in. However, it will only allow me to schedule the emails 7 days apart. Why is this? I need to get 3 emails out in the next 7 days. Please help me get this fixed asap.GDPR
As users of ZOHO ONE, what is the best way to request consent to comply with GDPR? We use CRM and Campaigns with synchronization services. regardsSay yes to GDPR - Campaigns Community Meetups across Europe for GDPR
Hi people, We've reached closer to the onset of the General Data Protection Regulation (GDPR), and Zoho Campaigns is all-ready to help you comply with the laws. We're happy and excited to organize the GDPR-based Campaigns Community Meetups at Spain, Germany, and Italy this month. These meetups will be co-hosted by our partners in those specific countries. So, get ready to attend our upcoming meetups to: - Learn more on how Zoho Campaigns can benefit your business. - Understand what's GDPR and howTips of the week 12 - The importance of design in your marketing campaigns
Have you ever thought what makes for a good email marketing campaign? A high-quality content, good email deliverability, well-segmented list, responsive template—all of these count, but your campaign isn't going to be a hit if you miss out on the email design. Design plays a pivotal role in the personalization of your email campaign, because it catches the readers' eyes even before they take a look at the content. Yes, the first impression is what it is all about. Here are two of the most importantAdmin with no permissions
I am the admin on our campaigns account. I am trying to view other users subscribers or campaigns and it says I do not have permission. Can anything be done to give me permissions on their items?Contacting those that have 'expressed consent' following consent emails
How to I send a campaign to those that have 'expressed consent' following a consent request email? I can't export the list, nor can I select it as an option when adding recipients to the campaign email.Import ACCOUNT in ZOHOCRM to email campaign
We have ZOHOCRM Professional and our customers are consumers. Their account is their name and so there are no CONTACTS within the account, as the customers name = the account name. We are trying to build an email campaign but it wants either contacts or leads. How can we import account names in the campaign modul? ThanksCan I use a draft of email in another account?
Hello, Can I download a draft of my email on disc and upload it in another Zoho Campaigns account? Or maybe such export is possible in some more direct way, without downloading on disc? Best regards AnnaCampaign Template
I created a template in campaign but I'm also doing an email campaign through a list broker. They need an HTML file of my email. Is there any way to download my campaign template as an HTML?Adding new sender issue
Hello! I did add a new sender for my camping. However, i havn't received the verification email. The sender stills with a gray dot and I can assign it as sender in my campaignGDRP for Zoho Campaings
Hi! Thank you very mucho for your answers. Here you have two answers about GDPR: 1_In zoho campaings how can the suscribers edit or delete their personal dates. Is there any kind of conexion with Zoho's client portal? 2_I also would like to know if double opt in will be necessary in contact forms? Or it is mandatory just for commercial communications, like newsletters. Many thanksEmail Marketing Strategy
What email marketing strategies should we adopt to reach more aspirants in European Union? Having a local partner in Europe will help in terms of data collection or not?Restart of the canceled campaign
Hi, We had tried executing an email campaign on Saturday 23-09-17 and unfortunately we had hit the default 5% bounce rate, owing to which the campaign was canceled automatically. Upon raising a support ticket, we were informed that the campaign will restart on its own in 24 hours however, we don't find any re-initiation as of now, even 48 hours later. This is extremely critical to our work and is of supreme priority at this juncture. Can you please suggest on what is to be done for the sameCampaign is under review. Please wait...
Campaign is under review. Please wait... Waiting From Many Hours Please Solve this issue @ Zoho Team . Other Email campaign providers will send campaigns immediately without waiting But zoho campaigns makes hours to wait !...Save email campaign as template in new UI
Hi, I would like to use an email campaign that I have already run as a template in my library. I used to be able to do this by cloning the campaign, editing the content then clicking "save as template". However, I no longer see that "save as template" option in the new UI. Is this still possible? Many thanks.Why offer personalised subject lines in places where they don't work?
As the video at http://nimb.ws/TOlG3E shows, when editing the email for a subscriber to change their email address, the help under the Subject line field says "Personalize your subject line. Learn more". But if you do try and personalize the subject line, you get an error message telling you that "Special characters are not allowed". I appreciate that this facility may not be available for these emails but then why offer the suggestion and a link to a help page that is of absolutely no use? Yet anotherTemplate border delete option
Hi, I was just wondering if there is a way to removing the border from the template. I created my campaign on Microsoft publisher and as this isn't supported on Zoho, I saved it as an image and it fits nicely into the template. However, there is the white border around the coloured background which I don't want there, and instead of having to find the exact colour on the colour wheel to match the image colour, I was thinking it would be easier to simply delete the border? If this is at all possibleTemplate builder Editor history misses the 1st deleted element
Editing a template when elements are deleted, and Alert comes up saying "Data in this element cannot be restored. Delete anyway?", so everybody has to click Ok. When going to the Editor history to recover an old Version the 1st element deleted is impossible to recover. Tried multiple times with same results. You can recover up to the 2nd element deleted and up. The 1st one is lost forever.Scoring Campaigns and syncing with CRM
We have used scoring in CRM for a while and are new to Campaigns. The scoring rules for a Campaign differ between the two platforms - even if they are being calculated on the same emails. is there a plan to sync them so they can show the same result? There are more options for scoring in Campaigns that can't be replicated for the same records in CRM - they should be the same?Disabling Click to open images
Is there a way so that the images in my email campaign automatically show up? I do not want the images to show up as right click to open. ThanksMoving to zoho one subcription
Are you able to increase the number of subscribers if we go this route? If so how? Will it affect our current month to month plan? Thank you.Only 200 subscribers are allow to be selected in search results
We have used other "Campaigns" providers like Sendgrid and Vertical response. When you are building your lists using actual subscribers you search using filters and then you add the resulted subscribers to lists. Actually you can select up to 200 subscribers. It's clear that Zoho Campaigns started small and for small companies, still, it has been growing and adding new features. Today Zoho Campaings compete with big campaigns providers like Sendgrid, Mailchimp, Vertical response, etc... and companiesNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmHow to interpret Campaign report statistics - definitions/explanation
I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/OpenApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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