** Update Profile Form **
I understand that an existing contact within Campaign can update a profile by clicking on the "Update Profile" link within an email campaign, this appears to be the only way the update profile email can be generated. Is there a way to create an update profile form where an existing contact can input his email address, click submit, and receive the update profile email? If there are any other ways to trigger the update profile email outside of clicking the link within a Campaign email I'd appreciateCan I edit the plain text version of my campaign separately from the HMTL version?
I have a campaign and I have uploaded the HTML and that works great. However I would like the plain text version of this email to read differently than the HTML version. In other campaign managers I've used you can edit the HTML version and also edit the Plain text version so you can get your email just right. Is there a way I can do this in zoho campaign? Thanks, David.Zoho is not saving my custom HTML email templates
Hello, I want to create email templates from custom HTML I created. But my code keeps disappearing after I exit the email editing window. I’m attaching my custom HTML so you guys can take a look and test it. download html file here: https://drive.google.com/open?id=0Bxw72V3tqkE8SFR6dk9QRXNRd2M This is what I get after I save and exit the email. When I re-open the email on edit mode my code is not there anymore. Please Help!Logo on Sign-up form
I seem unable to add a logo to our sign-up form. Is there an option to do this?I lost several hours of work because saving an email campaign is simply not working.
I'm incredibly frustrated because I spent three hours working on an email template tonight, only to have my work reverted back to the original template -- twice. I'm on a Mac v 10.13 using Google Chrome Version 61.0.3163.100 (Official Build) (64-bit). The cache is cleared upon exit. <rant> Other people seem to have reported this issue over the years, and I'm in a place where I don't trust the email template portion of Zoho to work reliably. The campaign interface needs incredible improvement. </rant>Users not associated to our account
We use Google Apps for Work, Zoho CRM and now Zoho Campaigns. We have two users who launched Zoho Campaigns from their Google Apps list but didn't get associated with our account -- they don't see other users, existing contacts and campaigns, etc. The affected users are bsmikle@schafferresults.com and mpratt@schafferresults.com I see this seems to be a fairly common problem. Can we get this resolved? Thank you. David SchafferUnsubscribe contacts
Hi, just want to know what will happen to those emails that unsubscribe to our email campaign?Problem with response in campaign
Hello, I'm trying to use Zoho Campaign and when I send an e-mail to test the service, the response don't came to my e-mail. When the user click to response, he sends an email to himself. If I send an e-mail to "geffey@gmail.com" and he clicks to response, he will send an email to... "geffey@gmail.com". How can I solve this? Thanks for your attention!Improved Response Rate if Social is Used with Campaigns?
I am using Zoho CRM to send emails to industry segments. For instance we will send 2,000 emails to CEOs of financial services with 1 to 10 employees. The open rates average about 16%. Click rate are variable but reasonable. For every 1,500-2,000 emails we usually acquire a customer. Our industry is commercial real estate, our business is helping businesses acquire office and loft space in New York City. Obviously we would like to improve the response rate. Does anyone have experience using usingHow to change the users name?
Hi guys, Is there a way to modify an user name without removing it from organization? I checked in Manage Users module in Zoho Campaigns but I have found any solutions. Thanks in advance Dino BiselliMarked as spam
my campaing was marked as spam I have the plain and html option but spam assasin says this 1.1 MIME_HTML_ONLY BODY: Message only has text/html MIME parts . the ip 167.89.100.141 appears to be blacklisted ... all.s5h.net See http://s5h.net/rbl dnsbl-1.uceprotect.net IP 167.89.100.141 is UCEPROTECT-Level 1 listed. See http://www.uceprotect.net/rblcheck.php?ipr=167.89.100.141 dnsbl-2.uceprotect.net NET 167.89.100.0/24 is UCEPROTECT-Level2 listed because 23 abusers are hosted by LATINET - TELPAN COMMUNICATIONS/AS11377Format Question: How to get your text to not have a border?
Hi, I need help trying to get my text to go to the end of the page rather than in the provided box Also, I want to add a form from mailchimp in and link it to that page but it's not allowing me to do so. Help!Zoho authentication with Shopify
Hello We started using the the Zoho campaigns facility on the free plan. We went through the process of associating our account with Shopify. However when we did this we received a popup window saying that it was successfully associated, and if window does not close in 10 secs, we should close it and reload Zoho compaigns. Well the window did not close, we reloaded the Zoho campaigns page. We just cant seem to get it authorised all though the Zoho campaign app is visible in our Shopify app sectionNo Response
I have emailed 1400 emails via Zoho from kathykevin01@gmail.com. Delivered 100% but I dint receive any response for the past two weeks. Any problem in the server end?Delete Zoho Campaign Account
Could you please remove ericktello21@yahoo.com from campaigns. Thanks!Maximum limit on Sender Emails
Hi, It appears that we have hit the limit on the number of Sender Emails. How can we raise this limit so we can add more email senders from our company?Image not showing on email clients
Hello, recently we have noticed that some of our banners are not showing properly on certain email clients. We have noticed that also a "hidden" class has been added as well as a "display:none!important" attribute has been added. We don't know where it comes from. Grateful if you could look into the matter. Any advice/suggestions is the most welcome. Kind regards JMPermanently delete the bounced email addresses and also an option to validate the data
Hi, We had recently run an email campaign and the bounce rate inadvertently happened to be very high of around 14%. We have planned to re-execute our campaign efforts in variegated ways in the forthcoming days, hence can you please help in removing or permanently deleting the bounced email Ids from our list. Also can you please suggest if there is any chance to validate the synchronized email addresses before the next e-mail blast? Thanks & Regards,Recapturing Email Addresses
Hello All! I have a few questions about "unsubcribes", We are currently in the process of implementing a re-engagement strategy. So far we Have recapture quite a few subscribers. But one of the main issues that we are going to potentially face is if we win back a Subscriber we want to make sure that the Unsubscribe flag is cleared in ZOHO. How will we go about adding users back into our mailing list? (batch updates- can we send you proof of their wanting our mailings?) Also we wanted to know if thereI schedule an automation follow up email for 7 days after and it scheduled 3 days after the first instead
I sent you an automation email series and I scheduled the follow up email 7 days after joining the mailing list but I got a second email 3 days after joining the mailing list...does anyone else have this problem and know how to fix it?Delete/deactivate Zoho campaigns account
Can you please remove ana.maceira@grupoquatrium.es as well. I need to signup under the company. Thanks DanielCan I save a template of a mail I already sent?
Hello, I worked and reworked a standard ZOHO template to fit the colours and design style of our company. Currently, I copy that email campaign (that was sent) so I can reuse the template for the new mail. Is there a way to save that email that I sent before as a template? Or do I need to start from scratch to create my own custom template? ThanksCampaigns going to SPAM
Before we start using Soho Campaigns to send out thousands of e-mails, we want to make sure they do not end up in the Junk mail folder of recipients as SPAM! Did two small tests sending mails to Office 365, Gmail and Hotmail accounts. Tried both a simple plain text e-mail and a more rich HTML+Plain text version. RESULT IN BOTH CASES = SPAM!!!! this is VERY VERY bad. Basically renders the Zoho Campaign module useless for us. We dont need all the bells and whistles but just a mail system that willClarification on a few features while trialing
Hi, I am using the trial edition of Zoho CRM plus and I was interested if a few things were possible and how to do. 1) Can you automate different email replies based on website activity. For example, a returning visitor has done perhaps one the following: been to the website 3 times, he is on the website now, he has downloaded 2 whitepapers, he has visited our shop twice; or even perhaps even if you change his lead score then send a mail. If not, what is the extent of your lead nurturing automation?Resend mail to canceled mail
How can i resend for canceled mailcan't import email addresses
I don't understand what the format needs to be in order to import contacts. I have tried adding a header at the top that says: first name,last name,email address but that didn't work. The file I want to import just has those 3 fields. But every time I try to import that file it doesn't work. I have tried .csv and xls and xlsx. None worked. What should the header say exactly in order for this to work. Also when I tried selecting the items in the map these fields page that didn't work either. If thereDo I need to re-authenticate, or warm up, if I change my sender address?
We have 2 domains with SPF and DKIM authentication checked within our Zoho account. Let's say they are: abc.com and xyz.com. We've been using abc.com regularly for a year. But we want to switch the sender address to focus attention to our product site, xyz.com. Can we just make that switch on our next email blast, or do we need to take any steps to ensure our deliverability is as good as it should be? We have been using our domain, abc.com, to authenticate emails. XYZ.com is also authenticated, butsending campaigns
Hello i have problème to send campaigns when i arrive at this page I don't understand the problème because i send all the time the same news letters i just change image but it's same size same name etc could you help me ? Thank youEdit Autresponders
There is no option to "delete" the e-mail that is currently active and activate the cloned one with the edited information.Undeliverable Emails
How are undeliverable emails handled in Zoho campaigns? Is there somewhere that I can pull a list of all undeliverable email addresses?Customize notification mails globally?
Is it possible to customize notification emails for all lists at once? It was made a per list setting. I need to translate all notifications to my language (Russian).What are limits of free account as related to Zoho Campaigns?
Are there limits on amount of subscribers or how often I can send newsletters to them? I'm just subscribed to Zoho and haven't any paid plans yet.Error creating mail account.
I wasn't able to create a user using deleted email address. Please helpBest picture size in a e-mail template
Hi what would be the best picture size and weight for an e-mail template?How to improve open rate?
Hello Zoho experts, We recently moved from Mailchimp to Zoho Campaigns and copied all the email lists. Now I just sent an email campaign which got an open rate of 16,7%. This is of itself not bad of course, but we had opening rates of 25% to 30% in Mailchimp before, with the exact same mail adresses. We have improved upon content and design, so I don't understand exactly why our open rate is so much lower. Do you have some insight or advice on how we can improve our open rates? I thought that maybeCreate a Follow Up based on an action within an Autoresponder
Hi, I have set up an Autoresponder to go out upon Email Open. I now need to create a Follow-Up Message based on Link Click within the initial Autoresponder. How do I do this? CheersSubscription Confirmation Email
Good evening! When someone subscribe to my newsletter, he receives a Subscription Confirmation Email. It should be entirely in Spanish, but instead it’s in English, except for the starting “Hola!”. Is there a way to fix this problem? Thanks in advance.Syncing Invoice To Campaign
Is there a way to sync the invoice data to Zoho Campaign (just with the contact name attached to the fields/modules)? When I tried syncing the first time it asks me for email address. At this point, it would be impossible to create a new field and add everyone's email. Please help!Not receiving test emails/campaign reviewed emails
I am not receiving test emails to ensure that my campaign is formatted properly. I am also not receiving email notifications once my campaign is reviewed, approved and ready to be sent. This has been an ongoing issue for me. Thank you for your help.RSS Feed Not Working
We have an RSS feed that we are using that used to work and then stop working all of a sudden. We made a clone of the campaign and then tested it with a feed from the development environment of the same site and it worked. The two RSS feeds are structured exactly the same so it is difficult to find what is causing this issue. Has anyone had any issue similar to this?Next Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmHow to interpret Campaign report statistics - definitions/explanation
I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/OpenApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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