DKIM still not working
Hi, I contacted support by e-mail twice on June 29th and 30th for a DKIM verification trouble, and i still got no answer. We tested our DKIM value with mxtoolbox and it seems to work fine, but impossible to verify DKIM in Zoho Campaigns settings. Thank you for your fast reply !Account ZOHO-Campaigns to company-account
Dear all, Just one more question! I do have an account in ZOHO CRM and one in ZOHO-Campaigns. However my account in ZOHO-Campaigns hasen't been linked to our company, Emsys. This is why I need to work with the account form my colleague Guy Theunis in Zoho-Campaigns - UserID: 38107367 and when I want to work in ZOHO-CRM it autmatically changes to Guy instead of my own account. Would it be possible to link my account to the Emsys account please in ZOHO-Campaigns? Thanks for your feedback Astrid StuerMaking Zoho campaign data unique fields at the contact level
Hi there, I know that Zoho Campaigns data pushes to Zoho CRM for a contact to the Description Information box. Do each of these data points associated with a campaign act a unique data point or are they lumped together in this text box? Ideally, I would like to be able to create segmentation based on which contacts have received certain emails and performed specific actions. Am I able to get this granular? Thanks for the help!Zoho Campaigns - Segments not picking up contacts
I've been trying to create a new segment for a future campaign, however when I create a segment the system is not updating the contacts based on the criteria. I had an existing segment listed by job title and tried adding to that by 'job title contains' and then put some more terms in there (with commas in between each term). However after submitting this no further contacts were added to the list even though I can see in the full list there are people with those words in their job title. ThenI do not see contact import details
Hii !! I need to see the details of the contacts that did not matter, when I click on "details" the message "loading" appears and then nothing appears Probe in different browsers however I have no results, this could be done before now is having problems. Could you help me please?Having trouble linking a file in email
I believe I have gone through the correct steps to link a png file within my email. The link is there in the test email, but when I go to open it I get an error message that says that page can't be reached. The url the link sends me to is: https://sitesapi/files/images/643290253/hot_contacts.jpg?utm_source=ZohoCampaigns&utm_campaign=2T-9%20PDF%20Downloads%20with%20links_2017-06-22&utm_medium=emailCampaigns Error Message: "This email address has been already used in some other organization. So you cannot add/invite this user."
I am trying to add a new user to our Zoho Campaigns account, but when I attempt to do so, I receive the error message, "This email address has been already used in some other organization. So you cannot add/invite this user." This user is associated with another Zoho Campaigns account that she created on her own. I saw in another post that you need to delete her Campaigns account in order to free her up so I can add her to our account. Please delete her account when you can. Her email address isViewing Zoho Campaigns History
I cannot view any campaigns sent prior to January 2017. Is there a way around this?How to remove box around text?
Hey, I'm new to the Zoho suite and am trying to create a campaign, however I feel that the box/frame that appears around the text of the email makes it look incredibly spammy. Haven't found information on how to remove it. Any suggestions?Low open rate
Could someone help me explain why my open rate is so low. I totally sent 1229 emails and got only 5.1% unique opened rate. Most of the unopened email are from gmail. The campaign is posted on 23 May, 2017 and the name is "5/25 Toll Brothers Highland East Open House Tour".Devolution
Hi !! What is the difference between permanent return and temporary return? Thanks !!How to create a mailing list for a newletter
Hi Folks, i want to create a mailing list out of the Customers i have in Zoho to use this list for a newsletter... but i don´t find a description how to do this? Could u help me? Thanks MarcelSetting Up Optin Campaign
Hello everyone, We are about to launch a data treatment policy campaign to ask people for permission (https://help.zoho.com/portal/en/community/topic/terms-and-conditions-acceptance-mail-campaign) but I´m still have to set some things up that I couldn´t figured it out. Is it possible to have an Opt-In digital fingerprint that can be exported and saw on Zoho Campaigns and CRM. As proof, our government will ask us if we have something that supports that our clients have accepted. Note: Once the clientGoogel spam report
FYI some of our company employees who are in copy of our campaigns receive this from Google Gmail web client on 15 and 16 June 2017: Evgeny DrokovHow can I get out the client from Unsubscribe list of ZC
Hi, What happen when a unsubscribed client wants to be subscribed... On my Zoho Campaign, he is on an Unsubscribe list, because I sent a message one year ago. Now I'm synchronising ZCR and ZC. On my ZCR I already get out the client from Opt-out list, but when I send a message ZC put this client like Unsubscribe. How can I get out the client from Unsubscribe list of ZC? Thanks DanielPlease delete my Zoho Campaigns account
I opened zoho campaigns, just clicked, and it created an account for me and now I can't get the invitation from my company admin. I have no idea why your programmers would make a feature to allow the user to delete their accounts should this happen. It appears that everyone is having this issue. Can you please remove me, and then also add the feature that we are all asking for.Google Analytic reports
I am unable to view Google Analytic reports for campaigns that have been sent. I have asked that they are tracked with our Google Analytics and I can view the stats on our analytics page could you please let me know why I am unable to view these reports in Zoho? I look forward to hearing from you. Kind regards, NoelleZoho Campaigns: I don't see all fields Zoho CRM when I sync
Hi, I'm synchronising ZCampaign with ZCRM, but there are some fields of ZCRM that I can't see when I'm mapping the fileds. Thanks for your help! DanielProblems loading Campaign themes
I have problems loading Settings > Campaign Theme. I can load the other tabs without problems, but the page doesn't seem to load properly when I click on Settings > Campaign Theme. The yellow load bar doesn't disappear, and modifications to a template doesn't seem to be saved properly. When I clone an existing theme the window even freezes and I cannot go anywhere (see image below). How can this be fixed so i can edit themes correctly? ATM when I use a recently saved theme it displays it in my newsletterHow can you modify and translate the text in browser screen by unsubscribing
When someone unsubscribes from Zoho Campaigns or resubscribes, they get messages in their browser which are in English. We want to translate this text. How can we do this? Regards, RuudZoho not tracking image clicks in emails
Hi, I created an email template to send to new leads. The email contains image links and text links. When the email is sent, Zoho converts the text links to be trackable Zoho link code so we can see when a user clicks through on a text link. However Zoho does not convert the link of the image to be trackable link code. So that is currently not tracking, if a user clicks the image. Does anyone know why Zoho does not convert image links to be trackable?Can not Add users in Zoho Campaigns
We are getting a: "This email address has been already used in some other organization. So you cannot add/invite this user." for bwright@metanoiacorp.com. Can you please delete his record from the other organization (for campaigns). Thanks.Email automation triggers - time and field updates
Hi, Is there any way to schedule a an email (automation) based on recent visit. Say I want to send out an email to a contact 1 day after every time the visit our website? It seem like all options are focusing on pre-defined dates and not relative time. Similarly, can I create an automation that triggers an email based on a field update - for example a visitor score rises above 1000? Thanks, EsbenLinks are incorrect or broken
Hello, In my last campaigns links are incorrect and totally different and redirect to some suspicious page. I received a reply email from client with incorrect links аnd so I noticed that. And when i check links from my zoho account they do not open at all (Just a blank flashing). Please Help. Thanks ! I didn't find the right solution from the internet. References: https://help.zoho.com/portal/en/community/topic/links-are-incorrect-or-broken Business explainer video ExamplesReason:554 5.1.8 Sender Address Blocked
Unable to send message;Reason:554 5.1.8 Sender Address Blocked m facing above error while m sending mail. plz give me solutionCampaign Contacts
When I go into campaign contacts and sync contacts, it does not show me the next fetch time or if it has been fetched until the next day. Is there anyway to fix this?Zoho CRM <> Zoho Campaigns sync hangs in Awaiting state
I created a sync today which is hanging in Awaiting status for about 45 mins: ICD depot sync_06_Jun_2017 is Awaiting; Started on 06 Jun 2017, 01:31 PM; Normally all syncs are executed within 5-10 minutes. I have also noticed today all syncs have been in red (inactive) state today. Could you have a look and advise? Evgeny DrokovHow do I know the correct size for the main banner on an email?
I am planning to do an email campaign - but i dont know which banner size i could use.zoho campaign limit exceeded
Dear Info, This is an important notification from Zoho Campaigns. The status of your Campaign 'Follow up 4' has been set to Draft since your license limit has been exceeded. i joined the zoho last month, and your service has been great. but i dont understand as i thought i was given a limit for each month. this is a new month and that should imply that the statistics should be reseted. or am i wrong License Model FREE Plan Name FREE No. of subscribers chosen 1998How Can I delete my campaign account
Hi, Please delete my campaign account on this email address. I wish to be added as a user on a campaign setup by another person in the organisation. Many thanks, AsimPush data to CRM from Campaign not working
Hello: I have set up the integration between Campaigns and CRM and the Campaigns appear in soho CRM. My issue is with pushing leads to crm if recipients open or click emails. I have set it up but the leader do not appear in CRM. Please help.Can I make a template available to every on on my team?
I created a template in Zoho Campaigns but nobody on my team can access it. Is it possible to make a template available to everyone on my team?ZOHO Campaigns Emails
Hello, As of Tuesday of this week none of my campaign previews are getting to my outlook inbox. When it asks you to send a "test campaign" I type in my proper email and it always shows up in my outlook email inbox moments later. This week it is not working at all. Nothing is showing up in my inbox. I have tried several times each day. This has never been a problem for me before. Please assist. KateProblem when updating database
Hi, In my database - contact list, I have 2 columns: First name and Last name. Some of my contacts have a blank in First name while their actually first name are inputting in Last name. Therefore, I try to copy all their Last name, move to First name, which is now Last name will be blank. * There is a problem: After leaving a blank in Last name and import list, Zoho still keep the old Last name field, which turn my contact into, ex: First name: John - Last name: John. How can Zoho knows I want toHowto automatically update a contact after a click on a link
Hi everyone I want to add a link in my mailing which, after the receiver clicks it, automatically updates a certain (custom) field in my list. Can I do that? Thanks in advance for your feedback! Kind RegardsSpecial Character in form
Hello, we need to add two custom fields (text area) in the form, but it does not allow us to enter special characters, and we need it. Could you help? ThanksZoho Campaigns
Hi, I need to join the company Campaigns account, but I accidentally made my own? Can you please fix this ASAP thanks! Kind regards, Agnes KimaniCan I move closed group autoresponder to signup autoresponder?
hi After setting up a series of emails under closed group AR I realized it should have been setup under the signup AR. How can I move the set of emails or reclassify the type of autoresponder as signup?Links are incorrect or broken
Hello, In my last campaigns links are incorrect and totally different and redirect to some suspicious page. I received a reply email from client with incorrect links аnd so I noticed that. And when i check links from my zoho account they do not open at all (Just a blank flashing). Thanks.Orange emails closing w.e.f May 31, 2017
Hello! This is to inform you that Orange Email will shut down from May 31, 2017 due to the changes in their business strategy.This means the email flow to people holding a few specific email addresses will be stopped and any attempt to email these email addresses will bounce back to the sender. The addresses affected by the closure are: Orange.net Orangehome.co.uk Wanadoo.co.uk Freeserve.co.uk Fsbusiness.co.uk Fslife.co.uk Fsmail.net Fsworld.co.uk Fsnet.co.uk What should you do? This means youNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectIntroducing Zoho Campaigns' own gateway for SMS campaigns
We are excited to announce the launch of our SMS Gateway to send SMS through Zoho Campaigns. We have also made a few other changes in our current SMS Campaign model to improve your over all user experience. These updates are planned with an aim to expandDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businesses
Most Discussed Topics
Email Verification on Subdomain
Hi, The latest guidelines for setting up an email newsletter are to set it up on a subdomain of your main domain so that if you get put in a spam block, it doesn't block all your company email. We have been trying to set this up and managed to get ourIs Reverse Sync a Thing? (Zoho Campaign to Zoho CRM)
ChatGPT said I could do a reverse sync to ensure that engagement data such as opens, clicks, bounces and unsubscribes are automatically sent back to Zoho CRM from a Zoho Campaign. I can't see where I can sync something like this. I have the other ZohoEmail content strategy
This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associatedNewspaper template
Is there a template that looks like a newspaper or magazine?Internal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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