Zoho campaigns sending test email as plain text intermittently
Zoho campaigns sending test email as plain text intermittently even though I select HTML format. Any ideas?DKIM verification not working
Hi, I have setup my DKIM for my domain Studio3dp.com however, it keeps on telling me that its not right. I have check the domain DKIM on another service and the values seem to be correct. Can you please let me know if this is an issue with Zoho Campaing? CheersList Management / Contact Management
Hello I have deleted some lists in my List Management bringing the total count down to around 700 but for some reason the contacts are still showing in Contact Management (total count 2500) which means I cant sync more contacts from CRM. I have managed to delete some individual ones but it is telling me I have reached my limit for deleting. You are not allowed to delete any contacts as you have already exceeded the maximum limit to delete contacts from this org. I need to be able to change contactEmail Deliver-ability rate
Could you possibly help me to fix an issue with email deliverability? When we sent out the digi docs campaign it was meant to be sent to 562 people which it was – however the delivery rate was significantly low. I have attached an image of the stats below so you are able to see. Is there any way that we are able to ensure that the delivery rate is significantly higher? You can see below that the rate of sent and rate of delivery is not in proportion and for the next email we sent out we wouldthe subscription form does not work correctly in chrome
Hello, in certain browsers like Chrome, the subscription form does not work correctly, it asks us to fill more fields, when they are all complete.Tracking an Facebook ads campaign
Hello, If we want to track an facebook campaign, can it be done thru Zoho? For clarity, we are an B2C company and we only have leads and clients. we use the potential/deal as client module. We have 4 Face Book ads, which we run on an total monthly budget of $ 3000. We want to track the monthly results and ROI of that campaign. How we do it right now is as follows (1)One of the ads is attached. (2) The leads are received by email as per the attached format. (3) They are populated into Zoho CRM usingForm suscription doesn't work in Chrome
In certain browsers like Chrome, the subscription form does not work correctly, it asks us to fill more fields, when they are all complete.Low open rate even after verifying domain
We have successfully verified our domain but still we are facing low open rates. I was told by the support that open rates will boost up after the domain verification. We usually have like 50-70% on mailchimp using same content, data and subject lines. We are not trying anything new out of the box here so there shouldn't be any problem with our data set, content or subject line. Please find attached screenshots for the reference; one of them shows overnight open rates using MC. I have been followingDelete/Release Email Account
Hello, I had previously created the email ralph@iamkingofbeards.com but I delete the Zoho account associated with it. I have since created a new account but it does not let me assign ralph@iamkingofbeards.com to a new user because it says it already exists. Could you please delete/release ralph@iamkingofbeards.com from your database so I can assign it to a new user? Thank you.Convert a .png to .zip
Is it possible to convert a .png file to a .zip file so that I can upload and use in a campaign?Where can I get help for best practices for drip email campaigns using Zoho CRM and Campaigns?
Hi Everyone, I have been trying to figure out the best way to set up drip marketing emails to leads that come in from different sources (landing pages, phone calls, social media etc...) I am a CRM plus user and do have autoresponders working from CRM, but I have been told by Zoho that campaigns would be the better tool for the job. I am somewhat familiar as I have used campaigns for email blasts from time to time and my leads do sync to a master list in Campaigns for sending those emails. However,Sending A Campaign to Multiple Lists
I have a campaign that I want to send the same message (HTML) to Multiple lists within My Contacts. When I do so, Will I receive reporting that is delineated by each list? Or do I need to send a separate "campaign" to each list so I can track it separately? What I want to see, for each list/segment is: # Sent # Opened, # Clicked etc.Zoho Campaigns User Access
Hi, There are campaign accounts setup with two users asim@smartlocumsolutions.co.uk and melissa.penn@smartlocumsolutions.co.uk. However, they are unable to view each others work within it. I read that the administrator needs to set privileges, however this is the admin account and the campaigns account hadn't yet been setup. So right now it is asking for Organisation details. Thanks,Font/layout inconsistencies in custom campaign template
Hello there, I've created a custom campaign template and while a majority of the email is desktop/mobile responsive, there are certain font/layout consistencies (please refer to the attached screenshots). The issues shown in the screenshots are:- a. Font type for the header and footer have been set to Tahoma but display as Times New Roman in mobile; b. Layout of the 'Contact' and 'Connect' section are not aligned in mobile as displayed in desktop; I've tried reducing the font size and image sizeSign Up Form - Data Destination
I set up a new email sign up form in Campaigns and signed up a test contact. However, I am not finding that contact in my list in Campaigns, and it does not appear to be in Zoho CRM yet. What is the timing on its being available in the database and lists? Do I need to specifically set up that data transfer? My CRM and Campaigns instances are already connected.Verizon email shutdown with effect from April 28, 2017; may affect your email deliverability
Hi, This is to inform you that Verizon is moving out of email industry due to a change in their business strategy with effective from April 28, 2017. This move has led Verizon to migrate their email accounts to AOL, thereby suggesting their customers to move to mail.aol.com. So, Verizon customers who want to retain their Verizon.net email address need to move their Verizon email address to AOL. In case, Verizon email address users fail to migrate, their email address will be closed automatically.Lack of Summary Total Number of Click
Dear, Does zoho campaign report has Total click summary? I only see the list for number of click to each link and can not find the Total number. By then, I have to summary it manually because the need of report and waste lot of time. Best,Delete Campaigns Account
Hi, I would like to be invited onto my Company's Campaign account but am unable to until I delete my current company. Please could you help me out? Many thanks, Timcant remove criteria from list sync
I am unable to update the Criteria for a list sync.This CRM account is already used in some other org.
I recently emailed because my business partner and I had started separate Campaign accounts. Someone responded and deleted my Campaigns account and the I was added to the right Campaigns account that is linked to our CRM. However, now, it is stating that I can't add a ZSC key to sync contacts because my email is linked to another org? How is this possible if I was removed from the first Campaigns account and added to a new one? Thanks. scriv.html & zip
hello Impossible to transfer the html file and the zip to create my news letters. I made a test with elements already sent to our client. It's not ok. Help me please. I am french We have another problem we no longer have in email the templates of mail that we have set up.Modify the sync details
Hello, Hope you can help with my problem ! I would like to modify the sync details of my list but I cant access to it : where can I access these criteria ? Thank you, Best regardsThis email address has been already used in some other organization. So you cannot add/invite this user.
I'm trying to invite to aimejia@isagen.com.co Its not letting me and I'm getting this message This email address has been already used in some other organization. So you cannot add/invite this user. Can you please remove this email from the other organisation so I can invite to zoho campaigns of my org. Thank you Jaime Ospina.is it possible to give a third party only access to the html editor or to share templates
- is it possible to give a third party only access to the html editor or to share templates. - if I import a HTML template, can i edit it in Zoho Campaigns ?Some users do not upload to distribution lists
Good Morning We have a issue with some users, because when try to add the user into a new or old list, not work, attached a couple of images about the issueCampaigns go into spam
Hello, on the number of test campaigns, with 3 different email domains, a lot of emails (about 90%) go into spam, mostly for big mail servers (like gmail and outlook). We've attached an example of an email header for an email marked as spam, which was sent to gmail from one of our domains, please could you take a look into this and advice us on what we could do about this? Many Thanks.I cannot add more than 5 users
Hi, I cannot add more than 5 Users. Kindly Help.How can i remove the contact which are under Do-Not-Mail list
I just want to delete one contact from my email list. That contact is under the Do-Not-Mail list. When select the contact there are no such options to delete that contact.How can I send rss emails more often?
Hi there I need my rss emails to go out more often than daily as the feed is updated multiple times during the day - at various times. Can this be done? Cheers RosieZoho campaign format problem
Hi, I'm currently using Zoho campaign for sending email. I got a problem: The email on mobile version has problem with center align. All the button or words which have been aligned center now turn to Left. The Desktop version is ok. I wonder is it because of me or Zoho? Thanks,sign in problem of an admin
Hello, My coworker can't sign in. I tried it too with his credentials. I tried to reset his password, the site said: NO SUCH USER That's just insane, as I have him as an active user, I actually changed him to an admin with the same email address. We need help. I need him to be able to sign in. His email is mike@touchstoneops.com My email is zsuzsa@touchstoneops.com Please help us. Including 2 screenshots, you can clearly see him as an active user. Thank youAPI Zoho
Hello, In Zoho campaign, my contacts come from Zoho CRM. In Zoho CRM, my contacts have an empty "date of birth" field. I want my contacts to update their own date of birth. For this I want to use the Zoho API. I want to create an automatic campaign via Zoho Campaign in which there is a link that redirects to a form. The form (hosted on a site) would allow the contact that opens the mail to update its date of birth. The form would simply contain a field "your date of birth". To do this, the open formHTML email campaign
When I send my campaign it doesn't display properly, it is missing the hyperlinks and it also doesn't show text unless you open it in another window why would this be and how can I fix itAdmin Users do not have access to create sign up forms
I set up a campaign account for my company. I am the only one who has access to create/modify sign up forms. Everyone else is set as an admin just like myself. How do I get them access to be able to create formsZoho Campaign Integration
i have done custom integration with Zoho CRM by Lookup Campaign Field to in Lead to make assigning Campaign easy. I'm adding the contact/Lead to Campaign associated List.but i'm not sure 1.How soon will the first email go out once the contact is assigned to this campaign? which is already in running state. Also the Campaign have automation response workflow as well so i need to know can I continue edit a running Campaign follow automation emails, or does it lock all the automation emails that1st social campaign. But unable to add a image to the URL.???
Hi, I have drafted my first social campaign posting for Linkedin. I wanted to post a Link to my website where I have published a case study. I selected the URL-Version and added some description. Which is working. However I am not able to see an image. I have ticked "use image" but do not see anything. What went wrong? Does zoho mean the image of the URL Landing page? or can I somehow upload another image?Font Resizing in Sent Email
I have noticed that font's display differently in the preview pane in Outlook or Mac Mail than they do when opened. Is there a way to avoid this ? I have also noticed that merged fields font and size often differ from the message itself making the merge field painfully apparent. Is there a way to fix that ? Are there any plans for a email previewer function to allow people to preview their campaign as viewed from various devices and services?Sender Email duplicated
Hi, I can't add a new sender Email. I get this message : "Duplicated email address found while adding your sender address." solutions_raid@goraid.biz. Could you check this please? Thanks DanielSpacing Between Words Removed bug
There is a bug where if someone goes in to edit the content and then exits out of it, Zoho removes some spacing before words. We sent out an email that was already reviewed by Zoho and it was formatted correctly last we saw it. When the email went out there were multiple words that did not have spaces between them. We are at the point where we will have to switch to a different provider since this is consistently happening. Thanks katie@bureaugravity.comUsing API for multiple lists
Hi: For one client, they have a lot of different campaign lists for very different sites. It appears the list key for each is the same. How do I target different lists, if the key is the same on all? Thanks, BradNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectIntroducing Zoho Campaigns' own gateway for SMS campaigns
We are excited to announce the launch of our SMS Gateway to send SMS through Zoho Campaigns. We have also made a few other changes in our current SMS Campaign model to improve your over all user experience. These updates are planned with an aim to expandDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businesses
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Email Verification on Subdomain
Hi, The latest guidelines for setting up an email newsletter are to set it up on a subdomain of your main domain so that if you get put in a spam block, it doesn't block all your company email. We have been trying to set this up and managed to get ourIs Reverse Sync a Thing? (Zoho Campaign to Zoho CRM)
ChatGPT said I could do a reverse sync to ensure that engagement data such as opens, clicks, bounces and unsubscribes are automatically sent back to Zoho CRM from a Zoho Campaign. I can't see where I can sync something like this. I have the other ZohoEmail content strategy
This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associatedNewspaper template
Is there a template that looks like a newspaper or magazine?Internal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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