sign in problem of an admin
Hello, My coworker can't sign in. I tried it too with his credentials. I tried to reset his password, the site said: NO SUCH USER That's just insane, as I have him as an active user, I actually changed him to an admin with the same email address. We need help. I need him to be able to sign in. His email is mike@touchstoneops.com My email is zsuzsa@touchstoneops.com Please help us. Including 2 screenshots, you can clearly see him as an active user. Thank youAPI Zoho
Hello, In Zoho campaign, my contacts come from Zoho CRM. In Zoho CRM, my contacts have an empty "date of birth" field. I want my contacts to update their own date of birth. For this I want to use the Zoho API. I want to create an automatic campaign via Zoho Campaign in which there is a link that redirects to a form. The form (hosted on a site) would allow the contact that opens the mail to update its date of birth. The form would simply contain a field "your date of birth". To do this, the open formHTML email campaign
When I send my campaign it doesn't display properly, it is missing the hyperlinks and it also doesn't show text unless you open it in another window why would this be and how can I fix itAdmin Users do not have access to create sign up forms
I set up a campaign account for my company. I am the only one who has access to create/modify sign up forms. Everyone else is set as an admin just like myself. How do I get them access to be able to create formsZoho Campaign Integration
i have done custom integration with Zoho CRM by Lookup Campaign Field to in Lead to make assigning Campaign easy. I'm adding the contact/Lead to Campaign associated List.but i'm not sure 1.How soon will the first email go out once the contact is assigned to this campaign? which is already in running state. Also the Campaign have automation response workflow as well so i need to know can I continue edit a running Campaign follow automation emails, or does it lock all the automation emails that1st social campaign. But unable to add a image to the URL.???
Hi, I have drafted my first social campaign posting for Linkedin. I wanted to post a Link to my website where I have published a case study. I selected the URL-Version and added some description. Which is working. However I am not able to see an image. I have ticked "use image" but do not see anything. What went wrong? Does zoho mean the image of the URL Landing page? or can I somehow upload another image?Font Resizing in Sent Email
I have noticed that font's display differently in the preview pane in Outlook or Mac Mail than they do when opened. Is there a way to avoid this ? I have also noticed that merged fields font and size often differ from the message itself making the merge field painfully apparent. Is there a way to fix that ? Are there any plans for a email previewer function to allow people to preview their campaign as viewed from various devices and services?Sender Email duplicated
Hi, I can't add a new sender Email. I get this message : "Duplicated email address found while adding your sender address." solutions_raid@goraid.biz. Could you check this please? Thanks DanielSpacing Between Words Removed bug
There is a bug where if someone goes in to edit the content and then exits out of it, Zoho removes some spacing before words. We sent out an email that was already reviewed by Zoho and it was formatted correctly last we saw it. When the email went out there were multiple words that did not have spaces between them. We are at the point where we will have to switch to a different provider since this is consistently happening. Thanks katie@bureaugravity.comUsing API for multiple lists
Hi: For one client, they have a lot of different campaign lists for very different sites. It appears the list key for each is the same. How do I target different lists, if the key is the same on all? Thanks, BradDelete Users in ZohoCampaigns
Hi, We need to eliminate three account of our ZohoCampaigns site, coordinacion@bs.com.ar arlinl@bs.com.ar maximilianoh@bs.com.ar I seem to be able to deactive but not remove/delete. Please help.SPAM Campaigns
Hello:I'm having trouble sending the campaigns.They reach the SPAM folder to my contacts. I already did the SPF / DKIM verification of the domain to avoid this kind of problems. What could be the inconvenience? Thank you.Bounced email
I have a problem with the bounced emails. Some contacts for some reason are show like bounced, but in fact the already exist and I need them in zoho campaigns, because they are really important for the campaign that i want to sent. There is any chance that i can add it to the contact list? Like accepting the fact that maybe noone will receive the e-mail, but at least that the e-mail will be there. Please and thank you:)Incorrect Hard Bounces
Hi, I have had a few clients contact me to say that they are no longer receiving emails from me. After investigation it seems that some of my clients email addresses are being recorded as hard bounces and being moved off the mailing list. Why might this be happening? Thanks, CraigRecent imported contacts are not receiving campaigns
Hi We are putting new contacts into CRM ensuring that the opt in flag is ticked. We have daily sync to campaigns, however, it appears that these new contacts are not receiving our campaigns, as they are being rejected from the workflow, or they are not syncing from the CRM to campaigns. Please provide a fix.Where are the Recipients of the A/B tests in the campaign report?
Hi, I conducted an A/B test on one of my campaigns, but it seems like the campaign report only contains details regarding the emails that were sent to subscribers after the A/B test. I am also syncing this campaign with Zoho CRM and the campaign in CRM only contains the contacts that were sent emails after the A/B test. I would like to get a report on all contacts within the campaign. Thanks!Zoho Contact Sync
I'm trying to sync a new list from Zoho CRM in Zoho Compaigns and it's been "awaiting" for the last hour and a half. How do I get the list to sync?Is email campaign not available with Zoho Free account?
Hi.. I am trying to evaluate the email campaigns, but was not able to create one successfully. I was able to create a campaign with type as Email. The online documentation and the screens I see don't match. Can we not send email campaigns with free account? Thanks, SatishCannot add a user (Already in another organization)
Hi! We are trying to add dtapia@indices.com.co to our Zoho Campaign account but it's saying she is already part of another organization. She tried logging into a campaigns before and it tried to make him setup a new company rather than log into our main campaigns account. Now when I try to add her as a user within our campaigns account, it says she's already part of another one. Can you please clear out dtapia@indices.com.co from any organization, please. Thank you.Error when access Zoho Campaign
I get following error page when i try to login to Zoho Campaigns [Exception in:/jsp/CampaignHeader.jsp] nullCanceling a User's Subscription with an API Call
I am having been following the API guide at https://www.zoho.com/campaigns/help/api/contact-unsubscribe.html and have difficulty understanding what is going wrong with my implementation. I am testing the call on a local server (Rails backend) and am getting the following response error (listkey and authtoken are removed from this example): ZOHO_CAMPAIGNS = Faraday.new("https://campaigns.zoho.com/api/xml/", params: { authtoken: AppConfig.zoho.api_key, scope: "CampaignsAPI",Uploading zip files not working
Hello, I have been trying to upload a zip files with my images to the library. The system keeps rejecting the zip file even though I have removed every image greater than 4mb using "find . -type f -maxdepth 1 -size +4000000c -exec mv {} ../temp/ \;" before compiling the zip file. The error I am getting is The image you are trying to upload is too large. Image file size must be below 4 MB(approx 1024 x 1024 pixels)each. I have tried decoding the unicode names to ascii, but that has not helped either.Facebook link up error: You have denied the following permission(s), please grant us
I'm trying to set up a social post and I need to associate our FB account. I click the "Associate Account" link, use the FB password, but I keep getting pushed back to this error message: You have denied the following permission(s), please grant us Is this just a glitchy Facebook thing? Any ideas how to get beyond it?Column alignment
I went back to work on my current campaign and noticed my columns no longer line up. It's strange since they lined up last time I worked on this. I have a 30:70 split on my main body, but the two columns are no longer side by side. Is there also a way to make the main body wider? I don't understand what would have happened since last time I logged on.Social Campaigns not giving me to publish a URL
Hello ZOHO experts Need your help! I integrate all my social profiles/pages to the campaigns and want to publish posts + links. all the time giving me error that need to be in post option "link". However, still giving me error "Cannot fetch content for given URL" https://goo.gl/F7MQj4 Its possible to publish content and url together ? I think its reasonable to do.. Thanks ECPush Data to Zoho CRM - Lead Status?
Hi, I've Push Data to Zoho CRM enabled. Anyone who open or click on the email will be added to the CRM as leads. What is the Lead Status for this new lead that's pushed from Zoho campaign? Thanks, AihuiButton suscribe
Hi, I need to add to my email a button subscribe. I need the html code for this. Thanks Daniel Sanchez PS: I don't need the html to make a button, I need the URL to get a subscribe to my list. ThanksImporting a small amount of my contact list.
Hi, I just tried to import 100 contacts from my marketing list and of that 100 you have only added 40, stating 57 as group emails, which don't appear to have been added to my contacts. Can you please explain why this is and how I can fix it? Kind regards, RobGet Mailing Lists not return json data
https://campaigns.zoho.com/api/getmailinglists?authtoken=[API Authentication Token]&scope=CampaignsAPI&resfmt=JSON Not return data https://campaigns.zoho.com/api/getmailinglists?authtoken=[API Authentication Token]&scope=CampaignsAPI&resfmt=XML return data I can't find any issue please helpIs there a way to view all recipients of an A/B test?
I am viewing the results from my first A/B email campaign, and the only stats that I can see are for the emails that were sent after the A/B test completed (in this case, all of the remaining emails sent with the B subject line). Is there a way to view the stats for the entire campaign, all together?Content under Review for days?
Hi there, I currently have a autoresponder series in campaigns setup which has been under content review for days. This seems abnormally long compared to my other autoresponders, so I think there is something wrong. Please help, Jamessubject line tester
I came across a great setup that Mailchimp uses- a subject line tester (http://blog.mailchimp.com/subject-line-suggester-from-mailchimp/) Could Zoho Campaign set something like that up using the subject lines of all their users and % of opened results?Editing Footer
Hello, Is there a way for me to edit the footer and put our company's copyright information in it? Or should I place is at the bottom of the body of the email? Thanks! TroyAdd account to main organization
Hi there, Our accountant has been trying to add my email as a user to Campaigns but the "Join Account" link always leads me to the notice that there's a mismatch in the email address. We've double and triple checked but there was no spelling error. We even signed in and out of out accounts but the error still persists. I now have an account in Campaigns under an organization name I had to key in myself, and I need to be added to my main organization. Deleting my account and sending another inviteMerge Tags for Mailing Address?
Hello, I work for a company with hundreds of branches. So our mailing address will vary based on the customer receiving the email. Is there any way to use merge tags or something to have the mailing address alternate, rather than it always being our home office address?Help Zoho Campaigns
Hello, I am already pay 60usd for 8000subscribers one month, but i make a change on the plan to 500Subscriber, and then my 8000 subsriber gone. now i can only import 500 subsribers, how can i have my 8000 subscribers back which i already pay for it? Thanks DorisHard Bounce Soft Bounce
Hi Zoho Team, I wanted to know the difference between hard bounce and soft bounce. So, as a test, i intentionally sent a mail to wrong email id. And it says mail is delivered and unopened, i'm not able to understand the difference at all, according to your definition in forums Hard Bounce - An email which is Permanently bounces back to the sender due to "invalid or unknown recipient/account" or "domain does not exist" is called hard bounce. Soft Bounce - Recognized by the recipient's mail serverTrying to get my sign up form to work - confirmation URL error
Looking for some help here. I went through Zoho Campaigns, set up an email list and a sign up form. Used a generic template - customized the color and the font, but that's it. Embedded the code on my website, published and then tested it. I got the subscription confirmation email, but then when I clicked on the "Confirm Subscription" button, it brought me to a page that said: Problem in Confirmation. Sorry, we are unable to process your request. Please check whether the URL has been entered correctly.Contacts Not Opening My email Campaign
When I send out my monthly email campaign, I have noticed that a very high percentage (80-90%) of the contacts do not open my email. I realize of course many people will not open certain emails. However, those percentages just seem high and they have been consistently that high ever since I started Zoho Campaigns.. Any reason as to why?Waiting to be reviewed is taking too long
I have a campaign that was sent for approval...I received the email that it has been approved...but right after another email saying it was changed to "draft". It's still in the review stage. (see attachment) The name of it is "Frederic Terminated" The other 3 are taking just as long. Can you tell me what's going on and how long before I can get it approved? Thanks PamNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmHow to interpret Campaign report statistics - definitions/explanation
I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/OpenApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Zoho Campaigns Blacklisted
Hi. We are unable to send out Zoho Campaigns due to the ZOHO Campaign server being blacklisted. However we are able to send out mass mails using ZOHO CRM . Any assiatance is welcome.
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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