Cannot add a new user
Hi, I cannot add a new user in Campaign. I have 4 active user already (and 2 inactives) How to solve this issue? LoicI need to delete a user from another account!
I have one user of my Campaigns Account that is set as sender in another account of campaigns. Can you fix that? ThanksEmail Campaign isn't working properly, the email content is coming empty.
When I send test email it works perfectly, but when I sent a campaign the email content is missing. This is the second time and now I need help to solve this issue. This preview below was taken after the campaign sent.Recalling Emails
Is there a way to recall emails? Obviously I can't do this for those that have been read, but can I do this for those that are yet to be opened. I have had a number of issues with email campaigns sending wrong ( attaching the wrong footer theme, segmented list search not working, mailmerge not working) and need to be able to recall this when it does.Responsive Confirmation email
Is there any way to have the confirmation emails for subscribers actually be responsive? One of Zoho's most popular blog posts decries the importance of responsive email, and yet the very first email that people receive from Zoho users is a non-responsive, impossible-to-read-on-mobile confirmation email. I can deal with the quirky nature of the mostly-responsive email templates, and even the unpleasant time I've had trying to embed your signup form into my website (and have it look like it belongsSPF/DKIM still not verified
Our tech guys have updated the SPF/DKIM on June 27 - I cannot "Verify" the update . They reported "spf query tool now shows you have a valid spf record" Can someone please help me either identify the problem or provide an alternate method of verifying the someonewith.com url? Thank you - CarolynContacts have different job titles
Hello, can I customize the job titles in my email body? For example, I can use mail merge tags to say Dear First Name Last Name, etc. Can I use a tag for "title" so I can say Dear Doctor, or Dear Director, or Dear Manager, etc..?New subscriber notifications?
I want to receive an email notification whenever a new subscriber joins my list. How can I do this?resend to new contacts?
can we get an option to resend the existing campaign to new contacts? this would be much better than having to clone campaigns and you would get better metrics.html mailer is only half loaded in e-mail. Fully loaded in browser
Hi there! I created a new email campaign this morning: Dell SonicWALL: TZ and NSA Promo. I didn't use a Zoho Template for this mailer but used Photoshop instead and saved it as a html, as I always do. When I checked the mailer after uploading the content (html & images) the result was ok. Unfortunately, after execution i noted that the mailer was not fully loaded (see 1st attach). The first half (see 2nd attach) wasn't visible . After clicking 'view this email in a browser' the mailer is loaded correctly.Do you have to verify both DKIM & SPF records, or will just one suffice?
As above, thanks!How can I re-verify my email authentication settings?
My hosting provider recently upgraded and changed my web server, giving me cause to make changes to my somewhat convoluted setup due to separate domain, email and hosting providers...! I notice that the Email Authentication (SPF/DKIM) cannot be re-verified. That is, once verification is done, you cannot test again to make sure the settings are still good. Sure, I can delete them and start again, but then I get a new DKIM key I must set in my DNS settings. When setting up SPF/DKIM, there is a VerifyHow can I create an RSS Campaign to distribute New Posts from my WordPress Blog?
I want to be able to distribute new updates from my WordPress Blog via a Zoho RSS Campaign each week in the form of a Newsletter. How do I setup WordPress to generate a suitable RSS feed that Zoho Campaigns can use? John Legg Owner: The Debug StoreWHAT is going on?????
I cannot save an image in a message. It's very frustrating. I include the image and I can see it. When I save the message the image disappears. I'm using an image I've used many times before from a folder where I keep the images.... Help....!!!!!!group emails not imported in Z_Campaigns
Hello Zoho Team, I have many customers and contacts who use email address "info" - it looks more professional - but can't import them into Campaigns. Could you fix this for me, please? Since I have already sent a first newsletter to my audience (less "info" addresses) could you suggest me how to send the same newsletter to "group emails" but avoiding to send again same newsletter to the previous recipients, in order to have my complete audience at the same stage? Thanks for your attention. ciaoContacts merge from Campaigns to CRM
I added contacts into Campaigns and want to merge them with the contacts I have in CRM. I cannot figure out how to do it. PLEASE HELP SOMEONE!Contacts merge from Campaigns to CRM
I was previously using a different emailing software and imported all of those contacts into Campaigns. I am now wondering how to merge the contacts from campaigns back to the contacts in CRM? Many of the contacts in Campaigns are already contacts in CRM so I want their information to merge together. The contacts that are not in CRM I do NOT want to add as contacts in CRM, only the existing contacts merged. Please help! -Allison RoweZoho Campaigns does not push the dates of a campaing in Zoho CRM Campaign
Hello when in the Campaigns (CRM) I can't see the dates (start date and end date) of a campaign made in Zoho Campaigns. I have set zOHO Campaigns to push reports to CRM. How can I get those data available in CRM? thanks ciao armandoDKIM configuration not detected
Hi all, I have a problem with ZOHO Campaigns, to configure DKIM. I set up my DKIM record ( in CloudFlare) exactly as described in the Zoho Campaigns setup, 3 days ago. When I check my corresponding TXE record, using http://www.digwebinterface.com/ by example it workd. BUT; Zoho campaigns still don't want to veryfy it. Any idea ? @ZOHO team : can y contact you, to give more details ? Regards, NicoSyncing issues with Campaign vs CRM
Hi, In my CRM I have a total count of 2348 clients, when I log into Campaigns I have a total count of 1311 so theres over 1000 people that I am not emailing.. My sync just consists of Name, Surname and Email. Do you know why its not syncing properly? or what could cause it not to bring all the contacts over? What do I need to do? Thanks AndrewResponisve HTML not working
Hello, we made a responsive html email, however, when copying the html into the template builder, the responsiveness of the email stops working. I have been reading on the forum about others having this same problem before. So I`ll make the same question: Is it only the premade templates that can be made responsive in zoho campaigns or is there some trick to making the custom template responsive? Thank you!Unable to upload image in HTML compaigns
Hi Experts, I tried to upload image from my computer, i can view them in library but every time i try to insert it error msg shows "Message Unable to download image from specified URL", i have changed file name to very simple format like "hello", but still the same error. how to fix this? thx.Remove (MARKETING) in the Newsletter subject
How to remove the word (TEST) or (MARKETING) in the subject of the Newsletter. We want to send our Newsletter without any tag in the subject. We only want to show our own text. Thank you very muchFormatting of email campaigns
I am having difficulty getting the email I draft to format correctly. It looks great on the input screen... and then margins are off or there is an odd line or images are way to small or too big... but it all looks great when I draft it. I have tried starting with a brand new template (2x) and am a little frustrated that formatting is not easier. Please help.can not upload photos into campaigns
Unable to download specified image in url. I uploaded one image fine. From then on would not work. Even tried to upload same image again and now will not upload. Closed down and reopened no difference. regards MarkImport images in my campaign
Goodmorning, I have a problem with my Zoho campaign : I create a new campaign and I want to import an image in my e-mail. Because it's a campaign that I have "clone" i clic on "change the image" and then I choose in my computer the image that I want. What I dont understand is that I do it as usual but now it tells me "Unable to download image from specified URL." yet I didn't clic on this option. I have tried a several times and even disconnect my zoho account for a while but it didnt change anything.Report says delivered, but it was not and did not go to spam
Hi - Any server problems today? Been several hours...reports say "delivered" but it wasn't and not in Spam folder (only address sent to as a test, and it's to myself, so I know it wasn't delivered or in Spam) Thank you, Michaeladdlistsubscribersinbulk and automation
we have an api that call your service addlistsubscribersinbulk and in the list for suscription we have an automation for register, that it should send a email to the contacts when come in the list. With the "normal" introduced users the automation work properly. But with users introduced by api dont work Why this happen? How can we send emails to this users? ThanksCan I change the confirmation email adderess
Is there a way to change the automated confirmation email sender address to the email address I send my campaigns from? The inconsistency between this address and the address that my campaigns are sent from may cause some confusion.If I delete contacts in the Campaign module, will they also be deleted from CRM?
I have synced to CRM leads. Now I want to delete them from the Campaign module, will that delete them also from the source? Kind regards, Marie.Problems uploading contacts
Issue with 'group emails' not being imported, can this be over ridden?Trying to set up DNS in Go Daddy for ZOHO Campaigns Email Authentication- SPF/DKIM
I am trying to figure out how to set up Go Daddy DNS so that my emails from ZOHO Campaigns are authenticated. Please see attached screenshot. Need to set up in Go Daddy: SPF DKIM I am sure it is an easy fix. I just can't figure it out. Michael Kokernak Across Platforms, Inc. www.acrossplatforms.comRequest to remove accounts
Hello Support, How can i remove below email ID's from Campaigns as i am not able to add them as user under my organization. ragha@myseducation.com help@myseducation.com Thanks YousafEmail campaigns going into Spams
Is anyone else having trouble with their email campaigns going into Spam folders? I'm having major issues with emails going into spam folders even though we are following best practices.embedded code
I am experiencing issues with embedding. I am using my YouTube embedded code <iframe width="560" height="315" src="https://www.youtube.com/embed/7V127wKncPw" frameborder="0" allowfullscreen></iframe> I have inserted it to the campaign template. I can see the video image and the click button. I saved it and ran a test email. The embedded code has disappeared. It works when adding a video url please adviseZoho Campaigns: Email Image opening problem in IE 10.
dear sir, I am sending emails with images through zoho campaigns. My image is not displayed on IE 10. The image is not opening with this browser however, it is fine with Google Chrome. I have also changed the file name with extension but no fruitful results. I although, tried your built in templates without any change in text and picture but the images also are not opening with IE. Please help. Thanks Shehbaz H.Images are not opening/showing in Internet Explorer 10 browser.
Dear Sir, Hi I have created email campaign on Zoho with image but the image is not displaying with IE 10 browser. However, it is opening in Google Chrome correctly. I have also change the nae of image with extension but the same result. I have also tried to test the already built in template with images and the result is the same. I have missed my campaign today. I have already post this question but it is not appearing on forum. Kindly help me how to rectify this issue. Kind Regards Dave GoodmanCRM Sync not starting - CRM segments not complete
I have seen the "Sync not starting" topic here on the forums with no resolution and it worries me. So here it is again. On top of this. When I create a segment only 7 out of 24 results are synced. In both cases (the list and segment), I am pulling over a very small group of networking friends. The criteria is a simple contact lead source "is".... There is about 24 people but zero sync when creating a new list and only 7 sync when segmented from my total client list. This is super frustrating andHow do I exclude subscribers who consistently do not open emails?
I would like to put together a list of subscribers who did not open any of the last 5 or more emails. I need to clean up my list and remove subscribers who do not open their emails. Is there a way to remove those subscribers who consistently do not open email? Thank you!Buy more syncs?
Hi Actually I can make 5 syncs per day, is possible buy more syncs per day? Si necesitas mas información visita mi sitio web www.novazys.com y con gusto te ayudaréNext Page
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Announcements
Introducing bot filtering for accurate analytics
Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign analytics. This new feature is designed to help you filter out bot-generated opens and clicks, which will ensure your campaign reports reflectDrive holiday sales with email marketing
Did you know that email marketing contributes to 30% of annual retail sales during the holiday season? Join us for an exclusive webinar where our product experts will discuss how to drive holiday sales using email marketing. What you'll learn: Why email[Edited]Zoho Campaigns: Introducing workspaces, revamped roles and privileges, and streamlined integrations
Dear user, Update alert! We're making a bunch of enhancements to improve your experience with Zoho Campaigns (visible in your account starting on August 10, 2023). What are we changing, exactly? We're glad you asked! :D The changes are focused on theImportant update: New TRAI guidelines for SMS campaigns
Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're dealing with customers in India. Starting September 1, 2024, TRAI has made it mandatory for businessesUpdates for Zoho Campaigns: Merge tag, footer, and autoresponder migration
Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.
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Advice on sending Survey only if company has not responded?
I have a Zoho Survey and a list of contacts in Zoho Campaigns. The list of contacts contains multiple contacts from multiple companies. Let’s just say 100 companies with 3 contacts each My goal is to get one completed survey per company (not per contact).Workflow for a whitepaper
Hi, I would like to set up a workflow for sending a white paper. First, the user should register using a form. They should then receive an e-mail confirming their e-mail address and consenting to their data being used (double opt-in). If they confirmHow to interpret Campaign report statistics - definitions/explanation
I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/OpenApostrophe not working in Campaigns
I'm trying to edit a subscription form template in Zoho Campaigns, but it won't accept apostrophes in the button's text. It converts it to "'" and I can't find any way around it.Sharing Newsletter from Past Campaign when I don't have a list
I have created and sent a campaign (i.e. a newsletter about my blog-articles). The campaign was sent to "segments" I'm trying to post a link to past newsletters, but as best as I can tell, to create an "Archive Link" you must select a "List" I got to
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Sticky Posts
Tip of the week 03 - Sending emails in batches
Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not beTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube
Hi email champs, As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability. Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each otherEmail Deliverability Tip #3: Seal the deal with the preheader
In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. KeepMarketer's space - Understanding portal roles in the new user management system
Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual
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