Fetch records from CRM connection for specific use, date range and status field
Hi folks, I have got a deluge script (in a Zoho Cliq widget" that is pulling records from the Cases module in Zoho CRM. The script is working fine - BUT I wan to limit the records being pulled to a very narrow condition as follows: 1. the logged in user is the Case Owner AND 2. the Case Status is not one of the following ("closed", "rejected") AND The deluge current call to the CRM is as follows: inquirylist = zoho.crm.getRecords("Cases",1,20,{"":""},"zohocrmauth"); Problem 1: I am unclear how to
How can I (via deluge) make my bot post directly in a channel.
Dear community, I have the following question: How can I (via deluge) make my bot post directly in a channel. I've tried to use the function: zoho.cliq.postToChannel("testchannel",{"text":'testtext'},"conectionzohocliq"); And it posts in the channel with
Assigning Private, Organization-wide, Team based on the Slack Channels vs One Assignment for All
I'm migrating from Slack to Cliq. My Business version of Slack provided all Private and Public Channels, as well as Direct Messages (i.e. chats in cliq). However, on Step 3 of the migration, I am told to either assign all the Channels to the "Organization"
Can't use bot webhook, receiving 401 Unauthorized
I've created a custom bot and activated the default "Incoming Webhook Handler" code. Then I tried to send a POST on its "Incoming Webhook Endpoint" (something like this: https://cliq.zoho.eu/api/v2/bots/{bot-name}/incoming) and appended the token I created
Improve Cliq integration with Gitlab
Developers, Please, consider improving the integration between Cliq and Gitlab. This extension needs to improved. The main features that a team needs with this extension are related to updates in Merge Requests. But it doesn't send a message when a Merge
Cliq Bots - How to make a bot respond to your messages?
Bots are just like your buddies with whom you can interact. They carry out your tasks, keep you notified about your to-dos and come in handy when you need constant updates from a third party application. So, how can you make your bot respond to a message? The bot message handler is a piece of code triggered when a message is sent to the bot. Message handlers help you customise your bot responses to make it look conversational. The message input from the user can be either a string or an option selected
Ability to create group conversations/chats with Deluge
I was wondering if it is possible to create group chats via a custom message action utilizing Deluge? We currently have a channel where people go to bring up issues, so we are constantly forking conversations from this channel. The biggest issue with
Get all messages from channel in Cliq API
Hi, I was wondering if there is a way to get messages from a channel in Cliq chat. I went through the API documentation here: https://www.zoho.com/cliq/help/restapi/v2/#cliq_rest_api but the only relevant thing was a last message info, which is not enough for a web site chat integration. Is it possible to get a list of messages from a Cliq channel? Let me know if I missed something and if there is a solution to it. Thanks in advance.
Deluge Webhook: Exception - 'SSLException'
Hello, Can you please help with invokeurl function. We try to inform our server about new massages posted from Cliq with Webhook, so this is our Deluge code: response = Map(); datas = Map(); datas.put("user",user); datas.put("data",data); app = invokeurl
Generating an OAuth 2 token for Cliq
OAuth 2.0 protocol is a way to authorize and authenticate API requests. It allows third party application developers to let their users access and use the resources securely. This post will walk you through the steps involved in generating an OAuth 2 token for Cliq. Follow the steps given below to know more on how to generate an OAuth 2 token for Cliq. Step 1: Generate Client id and Client secret You will need to register your client app before getting started. A registered client app will be assigned
Cliq Bots - Get notifications about any action on an application with the incoming webhook handler!
Webhooks can be used to get notified about events happening in other applications inside Cliq. All bots in Cliq have their own incoming webhook endpoint. This makes it simple to post messages to the bot from external applications. Unlike the send message
Bot Auto Post
Hi! Is it possible fora bot to auto post to a channel when it receives a message? For example, we are using the bot, through Zapier, to receive Twitter reports. The bot is used for information receiving not posting. Can the post flow directly into a
Zoho Chat Embedding Widget
I'm assessing Zoho Cliq's features and while the API functionality is everything that meets my needs, I want to know if there is currently a way to embed Zoho Cliq into my own website, or if there is a consistent way to get a URL into a specified Zoho Cliq chat channel. So far my research hasn't turned anything up. Please advise.
Cliq Integration for GitLab
Hi Team, It would be beneficial for users if there is a Cliq Integration for GitLab Version Control app like BitBucket. Or is there any other work around to link it.
Cliq Slash Command Suggestions - Is it possible to have multiple levels of suggestions?
I'm starting to use slash commands and find them very useful. Is it possible to have multiple levels of suggestions? For example: Enter /command Receive Suggestions 1, 2 & 3 Pick suggestion 1, then show user suggestion 4, 5 & 6 On section of 4, 5 or
Better Channel organization
Ability to sort, pin and organize channels with Sections & sorting would be very helpful. We have hundreds of channels. Slack makes it simple to organize our channels using sections and sorting in specific orders. The idea of sorting channels based on
Zoho Cliq Incoming Webhook Changes and 401 Issues
Since Nov 20th, my existing webhooks into Zoho Cliq stopped working because of migration to OAuth2. I tried to follow the instructions on the api page to generate the access token ... https://www.zoho.com/cliq/help/restapi/v2/#authentication I was able
Cliq Crashes on iphone iOS 14
How do I stop Cliq from Crashing on my iphone while I'm writing a cliq message. I upgraded to ios 14 and now I can't count on Cliq. Please help!
How to tag a user within a message via API
How can we tag a user within an automated message when posting to a channel from within the CRM via custom function Scenario We have accounts who get put on credit hold when they don't pay. When we do this it triggers a custom function to post a message
The Slash Command Series - Types of Command Suggestions
Hi Everybody! I hope you guys tried the /zdocs command and now have an idea of how command suggestions with click to execute work. If you have no clue of what command suggestion is, I recommend you to take a look at all the Slash Command Series posts, especially the one on Command Suggestions ! This post is all about the different types of command suggestions. Customise your command suggestions Did you know you could customise your command suggestion list with a title, description, image? Well,
Lunch time (customize time)
Hi, I would like to customize the lunchtime to 72 minutes ? or 85 min? it's possible?
Zoho Cliq - we are disconnected
Why after a while, it appears that the click chat is disconnected? I wish I was always connected, because people think I'm not online.
Multiple conditions to notify different sales personnel through Cliq
Hi, we have almost 1000 different items in our Shopify store. Connected the store to Cliq by flow to streamline the information between the shoppers and the salesperson. Trigger: order created first condition if condition A contains X or Condition B contains Y or Condition C contains Z then SP1 should get the details of the order in their Cliq channel otherwise the 2nd salesperson will get the notification. I tried to group all the conditions, I also tried to put them in different groups but every
Store Daily Update from Channel in DB
Hi, need some guidance on a time-saving activity we want to do. Given the current covid condition and work from home status, we have a channel where the team enters a task list for the day and ends the day with the update to the task list. Then this is copied over daily by someone in admin to a google spreadsheet. Can we automate this task? Can you guide me on how to add a button or form to the channel which can record the users input and store it directly in a cliq db? The form would have
Text format of Cliq message emojis
I'm looking to add emojis to my message text when posting a message from a custom function Where can I find a list of the text format of the emojis I can use? For example I want to do zoho.cliq.postToUser("example@zoho.com", "Good Morning!!! :)"); I need to know what other text I can use like :) for a smiley face. Is there a special syntax I need to use in my function to add the emojis to my message text?
Cliq and Zabbix Integration
Hi, I currently have Zabbix integrated with Telegram. Every alert that appears on Zabbix, the system sends a message to Telegram. I'd like to retire Telegram and migrate to Cliq, so every time Zabbix alerts you, a message will be sent to Cliq. Can anyone create this API? My Zabbix is internal and not published on the internet. Tks in advance.
How to Post Image to Cliq that is a CRM Record Image
I've a custom function that is trying to post data to cliq when a record hits status X. I have a record image and several image attachments. Scenario: When status = X post to Cliq channel and include record image and image attachments within an inline message card. 1. How to do post a crm record image within a card. (pull record image url) 2. How do I post crm jpg attachments within a message card. (pull attachment urls so they show in a cliq card) For attachments, I can grab the attachment URL and
Character limit on comments when uploading files via API
It appears there is a character limit of 96 characters when uploading files using the API. The limit when uploading via the interface is 1000 characters which is reasonable. I need more characters since I am including hyperlinks that can pass the 96 character limit. Is there a reason for this limit and is there a way around it? url: 'https://cliq.zoho.com/api/v2/channelsbyname/<channel>/files?authtoken=<token>' python requests shows comment of length 96 passes but length 97 gives a 400 response.
Zoho Cliq User Status API
Is there a way to get the status of the user, whether he/she is available or busy or at least know if they are online or offline by calling cliq api? There is a status field in user's object when i call the get particular user api, but it shows only if the user is active or inactive.
UI Issue in Zoho Cliq - While setting up Custom time for ''Pin Message' it is not showing 'Apply' button
Namaskaram Zoho Cliq team, While using 'Pin Message' option and setting up time period manually 'Apply' button is not visible when the browser is 100 % zoomed in and also unable to scroll down to view the 'Apply' button (Refer image 1). So,we need to minimize the browser size to 67% to view the 'Apply' button(Refer image 2). Image 1: Image 2: Crafted with ❤️ Zoho Gurus | Zoho Cliq Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+
Using connections in Cliq Deluge Tasks
The use of connections has been mandated across all Cliq deluge tasks. What does this mean? All the Cliq deluge tasks will function only when a connection is passed as a mandatory parameter in the form of string along with the other parameters necessary. Note: Your existing Cliq deluge tasks will work the way it's intended, in case you make any further updates to the existing code, you will not be able to save your script until you pass the connection name in the Cliq deluge tasks. Cliq Admin
Programming a bot
I want to know how to program a bot to send each day and same time every day a message. Regards.
Using Cliq forms to add a task in Projects
Forms in Cliq are platform components that can take in multiple user inputs in a single go, standardize the way work gets kicked off in an organization and helps you automate your everyday workflow. Let's understand forms better by considering the following scenario. Scenario Assume, your team is now working on a new project and your lead decides to assign the tasks to the concerned person in Zoho Projects. As a first step, let's connect Zoho Projects with Cliq and add tasks right from the Cliq
Speaker/Sound output Selection in Cliq
Our company uses headsets during our online meetings but not being able to select the sound output with Cliq makes it unusable for our meetings since we don't want the meeting audio coming to our speakers. Are there any plans to add sound output selection in the future? If so what time frame would this most likely happen.
Cliq Bot Connecting to CRM and getting back product prices, etc...
My users are constantly looking up prices on desktop and in the field. Instead of the CRM I created a priceBot in Cliq that searches for a product name or part of it and spits results back to the user. Might come in handy for someone. I'd like to further develop it by asking user questions if no results come back to help them find their item. For example if no results are brought back then ask user - for category - for description keywords - price range ==== Steps: 1. Setup a connection to CRM. Click
Problem with CLIQ windows 10 app
Hello, Problem with windows 10 desktop app. when I click the page opens and disappears immediately making it inaccessible. Is this a known bug. How can I fix this issue. I don't want reach my phone to reply to messages. Thanks
Zoho.cliq.postToUser not working in any custom function
I am trying to post a message to cliq from a custom function and I get operation failed response back everytime. I have tried to use the below code from a custom function inside CRM, Flow, and Cliq and all 3 places fail CliqMessage = zoho.cliq.postToUser ("example@zoho.com", "Hello"); Info CliqMessage; The info statement just returns operation failed, no other explanation. I have also tried using the user's ZUID and still get operation failed. What surprised me the most was that it even fails from
Can we send such notifications to employees who have-not installed Cliq?
Hi, We want to use it as an announcement tool in the organisation . All employees /visitors /customers we need to send notifications greetings on their mobile phones. can we send push notifications through Cliq to their mobile phones?
Google Drive connection problem
I get the error message "This app has not been verified yet by Google in order to use Google Sign in" when I try to authenticate my account on Gdrive for the Cliq connection.
Connections: Connecting Cliq with any third party applications.
Dubious on how can Zoho Cliq be piped with other applications? Voila! You have come to the right place. Connecting Zoho Cliq to third party services is easier with connections. Let's understand what connections are before connecting to one. What are connections? Connections are associates that act as an interface in connecting Zoho Cliq with any third party application. We have charted down the working of connections below for better understanding. How and when a connection is useful? While integrating
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