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                • Announcements

                • Your Help Center just got a lot more customizable!

                  Self-service is becoming one of the fastest and most useful ways of supporting your customers. In the age of the internet, customers tend to look up solutions on their own before contacting customer service. This is beneficial to both brands and customers, as support requests can be solved even before they are raised.    If you're a brand looking to provide top-notch self-service, building an informative help center is a step in the right direction. Customizing it further to emulate your brand's

                • Zoho Desk Community Digest - June 2021

                  Product Enhancements Added a "Discard" option to the Article List and Article Detailed view page. You can also view the time that the article was last modified in the Article List view. Added Telugu to the list of languages supported in the multilingual

                • Zoho Desk's new archiving policy is here to stay!

                  Dear Customers, Using a software can get cumbersome when you have to navigate through large amounts of inactive data to find what you are really looking for. To address this, Zoho Desk is introducing a new archiving policy that aims to reduce the clutter, and make important information available to you in a faster, easier and more efficient manner.   What is archiving?  To put it briefly, archiving is the process of moving data that is not actively used in day-to-day operations to a separate storage

                • Multilingual Knowledge Base is now available for beta access!

                  Hello, everyone!  We are thrilled to announce that Multilingual Knowledge Base is now available for beta access. This will be a big enhancement to your efforts in providing self-service for customers across the world.  Here's what we have in store:  A Knowledge Base that speaks their language: With Multilingual Knowledge Base, you will be able to create and manage articles in multiple languages to support customers from different regions. More categories to boot: Users can now associate multiple

                • Multi-Layout (Beta) release

                  Creating a layout for customer support teams that share several processes under one common department is a challenge. First thing that comes into the agent's mind is the number of fields that are irrelevant to ones process. This challenge also extends

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                                                                            • Most Discussed Topics

                                                                            • Placeholder doesnt work in email tempalate

                                                                              Hi Team,  I have put in the customer happiness rating place holder in my email template but when I pick the template in my ticket and send it to client, the place holder doesnt get generated. What am I missing here? screenshot attached. 

                                                                            • Zoho Desk Virtual Meetup: US Atlantic, July 13 - 22, 2021

                                                                              In continuation with our efforts to learn through the Zoho User Groups (ZUG), we're hosting a series of virtual meetup for our customers in United States starting with US Atlantic user groups from July 13 to July 22, 2021. The dates for other regions

                                                                            • Attachment added notify

                                                                              Hi Zoho team, Is it possible to email notify someone if an attachment is added in the ticket? Requirement is when an attachment is added in the ticket, ticket owner will be notified

                                                                            • merger ticket zohodesk

                                                                              can you help me for merger ticket, an example of a telephone ticket being merged into an email ticket.

                                                                            • Are you seeing odd layout of elements in ZOHO Desk on a 4k Monitor?

                                                                              On 19-Jul-21, I started to see odd layout behavior of ZOHO Desk when displayed on a 4K monitor.  It has the following issues: - Side bar appears with your login information but no method to make it disappear - The normal side menu on the left with ticket

                                                                            • Sticky Posts

                                                                            • Customize Colors of your Customer Self Service Portal

                                                                              You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

                                                                            • Register for Zoho Desk Beta Community

                                                                              With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features so that you can try them out and give us your feedback and report issues. This would help understand your requirements better and iron out any hiccups. Here's the link to register for the beta programs. Please select the feature from the "Beta Feature

                                                                            • Zoho Desk Cheat Sheet For The Year-End

                                                                              Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

                                                                            • Announcing the New and Improved Article Editor

                                                                              KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!

                                                                            • WhatsApp Pauses Client Onboarding

                                                                              It has been 4 months since the beta of WhatApp Integration, powered by Twilio, has been released—whereupon we had received a plethora of requests. We were able to onboard a few of them in batches, while other customers are on the queue. At this stage, we have received a notice from Twilio stating that the requested applications are placed on hold, since Whatsapp has paused all the ISV, SI, and ISV/SI customer onboarding process globally.  Here’s what this hold means for you: Existing Customers using