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                                                                                    • Most Discussed Topics

                                                                                    • How to handle big attachments in Zoho Desk

                                                                                      Hi, in our daily business it can be, that we have to deal with files bigger than 20 MB. Is there a easy way to implement Zoho Workdrive or OneDrive in Zoho Desk and give the end customer without big effort the possibility to upload their files. E.g. if
                                                                                    • Controlling the order of events in a blueprint

                                                                                      I have a blueprint that send an email (from a template in zoho desk) to the user.    The template uses the value from a custom field that is set during save via a workflow rule, also in the blueprint (both are in the "After" section of the transition) 
                                                                                    • Using Zoho Desk as a Customer of Zoho for getting Support from Zoho

                                                                                      This is being activated for several people in our company, but is not working as per our expectation. We wanted all cases relating to our company to be visible to all stakeholders in the company. Currently, they can only view their own tickets. Please
                                                                                    • Auto Clear Due Date when the field is updated

                                                                                      Hi, May I ask if possible to auto-clear the due when the fields are updated? - for example if we change the Classifications and Priority fields to "None" the due date will automatically set to clear/reset or "- -- -". Thank you!
                                                                                    • Controlling layout via other fields and labels

                                                                                      What are some ways to control which layout appears for a customer based on a choice from another field?    It would be nice to be able to dynamically display the correct layout based on their choice in the classification or category field.     Or, I wouldn't
                                                                                    • Sticky Posts

                                                                                    • Zoho Desk Cheat Sheet For The Year-End

                                                                                      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
                                                                                    • Announcing the New and Improved Article Editor

                                                                                      KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                                                                                    • Zoho Support: Automate your way to Productivity using Time based Actions

                                                                                      To avoid pitfalls in customer support leading to lower customer satisfaction, longer response cycles, increased support cost, automation and productivity improvements become a must have. In this endeavor we at Zoho Support have bolstered the existing automation options with Time bases Actions and Macros. Time based actions are used to monitor your help-desk for pre-defined actions every one hour. So the next time when you see a massive pile-up of tickets in your help-desk queue, don't fret. Setup
                                                                                    • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                                                                      Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
                                                                                    • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                                                                      After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which