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                                                                                          • Most Discussed Topics

                                                                                          • Zia now integrated with Open AI in Zoho Desk

                                                                                            The powerful integration of Zia with OpenAI, has empowered Zoho Desk reach a new level of efficiency and performance. With contextual self-service capabilities, Zia enables agents to boost their productivity and delivers superior customer experiences.
                                                                                          • Partial Outage in One of the Zoho Desk EU DC Clusters

                                                                                            Greetings, We would like to inform you about a partial outage that we have experienced in one of the clusters in Zoho Desk. The partial outage occurred between 9:26 CEST 2 May 2023 and 15:59 CEST on the same day, and the slowness persisted until 17:18
                                                                                          • How can I get all conversations and comments of a Zoho Desk ticket using ZOHODESK

                                                                                            Hi everyone, Currently, I am developing a Zoho Desk extension, and I am following the guide available at https://www.zoho.com/desk/extensions/guide/#ticket-object. While working with Zoho Desk, I have noticed that I can only retrieve the general information
                                                                                          • Submitting Tickets using Knowledge Base Artlices

                                                                                            Is there any way to link a ticket submission button to the articles on our Knowledge Base? For example, a user is reading an article and there is a button to submit a ticket right from the article. This would be helpful so we can know if a user has already
                                                                                          • Avoid automatic email to certain address

                                                                                            We have seen that the automated ticket opening flow is (rightly) disabled for "no-reply" emails and similar. But what if two IT departments (that maybe use Zoho) use the email exchange for communications or ticket openings? Is it possible to keep the
                                                                                          • Sticky Posts

                                                                                          • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                                                                            Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                                                                          • Announcing the Happiness Rating 2.0!

                                                                                            Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates.    Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
                                                                                          • Announcing the New and Improved Article Editor

                                                                                            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                                                                                          • Webinar 2: Supercharged customer support for growing business

                                                                                            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
                                                                                          • Edit and Delete options in Comments

                                                                                            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important