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                • Announcements

                • Zoho Desk Android app supports file encryption within the app

                  Hello Everyone,   In the latest version of the Android Desk app (v2.4.24) the files that are cached in the Zoho Desk app's private space will be encrypted. This is supported from Android OS version 6.0 and above.   You can update the app either from the
                • HTML - CSS Customization for Customer Portal

                  The customer self-service portal within Zoho Support is one of the easiest to set up amongst various available options to businesses today. We've had quite a few customers tell us about it over time, and we've internalized that as an important criterion while building features and enhancements to it. As easy as it is to setup, we've also heard from customers about more customization options we should build. As a result, we've started investing a lot of our efforts in that direction. Today, we're
                • Agents can manage the Tasks on the go, now with Zoho Desk mobile app

                   Hello, Everyone!    We are elated to announce one of our most asked for features 'Tasks' in the Zoho Desk app.  Agents can now create and associate tasks with a ticket and the tasks will be listed within the corresponding tickets.   Steps to access the tasks from the app:    1. Go to a particular ticket in the app. 2. Click the Tasks icon in the 'Related Information' section.  3. List of all the tasks will be displayed.    Refer to the screenshots (Android & iOS) attached below for your better understanding:
                • Introducing Shopify, HoduCC, Zapier, Salesforce and 15 more extensions for Zoho Desk

                  Deliver stellar customer service and win customer loyalty with Zoho Desk. Here's a list of all new extensions for Zoho Desk released in the third quarter of 2021. Connect your favourite business apps with Zoho Desk in a snap without writing a single-line
                • Automation #6 - Prevent Re-opening of Closed Tickets

                  This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Typically when a customer submits a support ticket, it is assigned with a status to map its journey. Zoho Desk provides you with four default statuses: Open, Oh hold, Escalated, Closed; along with the option to create your own statutes which can then be mapped to these default ones.  

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                                                                              • Most Discussed Topics

                                                                              • Zoho Desk | Social | Facebook Message Keyword Length

                                                                                Hi Zoho Team, Can you please answer this inquiry: How long the Facebook message keyword length can go?
                                                                              • Automate Ticket Status Update

                                                                                I'm setting up SLAs and would like to automatically update a ticket's status to 'Escalated' once either Response or Resolution times has lapsed. I already tried using Workflows but neither 'Is Escalated' nor 'Is Overdue' would trigger it. Is this even
                                                                              • SLA Resolution overdue - Update ticket status

                                                                                Hi Zoho Team, Is it possible to auto update the ticket status if resolution SLA is breached? Best Regards, George Jr.
                                                                              • integration between ZOHO Desk and 3CX v18

                                                                                Hello, In the v18 release of 3cx, the variable for contactid has changed. This has changed to EntityId and EntityType. Can you provide a new version of the XML file needed for the 3cx extension for Zoho desk? thanks Ted
                                                                              • Zoho Desk Contacts Module | Contact Owner | Custom | Auto-Assign

                                                                                Hi team, For clarification. 1. When a user signed up from the Help Center portal, Is the Contact Owner default assigned to the Support Administrator? 2. Can I add value to the Contact Owner field and auto-assign the Contact Owner to this custom value?
                                                                              • Sticky Posts

                                                                              • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                                                                After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which
                                                                              • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                                                                Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
                                                                              • Customize Colors of your Customer Self Service Portal

                                                                                You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
                                                                              • Register for Zoho Desk Beta Community

                                                                                With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features so that you can try them out and give us your feedback and report issues. This would help understand your requirements better and iron out any hiccups. Here's the link to register for the beta programs. Please select the feature from the "Beta Feature
                                                                              • Zoho Desk Cheat Sheet For The Year-End

                                                                                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next