Welcome to Portal

?Unknown\pull-down

Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.
23
votes
Vote
Like Zoho, we're a software company that markets an SaaS product. We frequently get feature requests that come from the support system. My technicians have a responsibility to...
Maybe later
10
votes
Vote
I need to notify users of knowledge by email that new articles have been published. The idea is that when a new document is published an email is automatically sent announcing...
Maybe later
3
votes
Vote
I love the blue print idea. Create ticket stages, and transitions. However, it adds stages to my regular ticket stages which just makes the choices confusing for our technicia...
Maybe later
6
votes
Vote
Hi, is it possible directly from MS Teams chats to Zoho Desk tickets creation? I've already created Zoho Desk tab and connector in MS Teams.
Maybe later
2
votes
Vote
Why is the peek icon hidden in the list view unless you happen to hover over exactly the right place?, I started a chat session to ask why it wasn't available in the list view...
Under review
3
votes
Vote
Not sure where best to add this but is it possible to improve the session expiry in this community as it is frustrating to have to keep logging into it all the time. In other ...
Maybe later
2
votes
Vote
When a ticket is shared between departments, i would like to edit the email template for shared ticket Email notification. 
Implemented
23
votes
Vote
We love Zoho Desk, but we miss the ability to paste screenshots directly into a ticket.  I know that others have requested this functionality, but I thought it would be good t...
Implemented
2
votes
Vote
I have raised this in a zoho chat session, and there was no solution. So I am posting the idea here. Please add a facility to workflow to not notify the current operator via e...
Maybe later
9
votes
Vote
ASAP Add-On for the Web : Your end-customers is that they do not have to navigate to a different page on your website to access help articles or seek help from your customer s...
  • 5 years ago
2
votes
Vote
I use peek to quickly look at tickets in the list view - it would speed things up if you could just hit a key like the escape key to close peek mode instead of having to move ...
Under review