Hi there! I've been attempting to get a deluge script working and am running into an error that I have been unable to resolve. The error I am getting is Failed to update funct...
Hello, We noticed that our My Open Tickets view in Zoho Desk is adding 2 extra tickets for the same ticket. This is happening with all of my team members. All 3 have the same ...
i use express edition of zoho, i followed all the steps correctly to generate authtoken but it is giving me error 'invalid client", please give me any suggestions or solutions...
When I log in to a Zoho forum, and I create a new topic, the Category and Sub Category defaults to the wrong category (it defaults to Zoho One >> Tips ). As far as I can see, ...
Hi, I use Safari 14.0.3 on Mac OSX 11.2.3 - recently, within the past week or so, the reply window in Zoho Desk, appears to have a styling issue. The cursor moves when I type,...
i have an end user that has received the invitation email, as well as a direct link to the sign-up website, and has signed-up 3 times. but the system isnt recognizing him. i...
I have a custom view set up to be visible to all agents. I am trying to change the columns visible in table view but nothing happens. It is only one particular view that canno...
Hello, Is anyone else having issues with email notifications not working any more. It has been happening for about a week now. When someone responds to a ticket we have it s...
Just in the last couple of weeks - most emails coming in are being marked automaticilly as SPAM, they clearly are not and people have waiting for responses, and nothng sent. C...
How to fix the HTTP Status 400 - Bad Request Error on sign in page of Help Center. Due to this error, the sign-in page is taking the customer to Zoho Desk login.
Starting 20 minutes ago our support department can not enter Desk anymore or see ANY support ticket The helpcenter customers use to view information is also unreachable. an s...
When our agents attach a file to a ticket and send a reply to the email, it does not get sent. There are no error messages. But they can send a reply to the ticket when there ...
We've been working with Blueprint for some time now. Due to a change in staff, I've added a new agent as transition owner to several existing Blueprint transitions. However, t...
Hi, The "Response due date" fulfillment should also take public comments posted by the agents into account, not only sent emails. Currently you are forced to send an email to ...
My originzation is receiving this error message when trying to open all attachments in Zoho Desk. Oops, something went wrong while opening this attachment. Please wait a minut...
When searching in Desk using the search bar or "/" key, it searches the current module you're looking in. However, in order to find what I'm looking for, me and my team have f...
Hello, How are folks getting around the restriction on reporting for data created within the last 366 days? We have data that is over a year old, including accounts that were ...
We are in need of the ability to add the account name either at sign-up or worst case scenario, after they have registered in their portal. We are a company that doesn't give ...
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