My Open Tickets View is Duplicating tickets
Hello, We noticed that our My Open Tickets view in Zoho Desk is adding 2 extra tickets for the same ticket. This is happening with all of my team members. All 3 have the same ticket number and if I go into the Agent Queue and look at mine or anyone else'swhere do i find department_id
im not getting deoartment id.Zoho desk authtoken generation
i use express edition of zoho, i followed all the steps correctly to generate authtoken but it is giving me error 'invalid client", please give me any suggestions or solutions. Thank you.Default to the correct Category and Subcategory on first login
When I log in to a Zoho forum, and I create a new topic, the Category and Sub Category defaults to the wrong category (it defaults to Zoho One >> Tips ). As far as I can see, this happens only on the first login, and not after you have accessed a fewZoho Desk - reply window - font not showing, text is invisible.
Hi, I use Safari 14.0.3 on Mac OSX 11.2.3 - recently, within the past week or so, the reply window in Zoho Desk, appears to have a styling issue. The cursor moves when I type, and if I select text in it, I can see the outline of the block of text, butnew end user isnt recognized
i have an end user that has received the invitation email, as well as a direct link to the sign-up website, and has signed-up 3 times. but the system isnt recognizing him. ive checked his email address is correct, and hes verified thats the email hes using to sign up, but Zoho Desk wont take him. everyone else signs up and is recognized by the system, no problem... help!Unable to change custom view columns
I have a custom view set up to be visible to all agents. I am trying to change the columns visible in table view but nothing happens. It is only one particular view that cannot be changed. i have tried several other custom views and they are fine. There are currently only 7 columns visible, and I am trying to add 3 additional columns. After hitting save, nothing happens.Email notifications stopped working
Hello, Is anyone else having issues with email notifications not working any more. It has been happening for about a week now. When someone responds to a ticket we have it set to notify the agent, but the notifications are no longer going to the agent. The message still shows up in the ticket.Please Remove Spam Filter from our Zoho Desk
Just in the last couple of weeks - most emails coming in are being marked automaticilly as SPAM, they clearly are not and people have waiting for responses, and nothng sent. Can you remove us from this spam filter - or allow the ability to manage it ourselves. Thanks MarkHTTP Status 400 - Bad Request Error on sign in page of Help Center
How to fix the HTTP Status 400 - Bad Request Error on sign in page of Help Center. Due to this error, the sign-in page is taking the customer to Zoho Desk login.URGENT problem - ZOHO Desk and our helpcenter not reachable suddenly
Starting 20 minutes ago our support department can not enter Desk anymore or see ANY support ticket The helpcenter customers use to view information is also unreachable. an someone urgently assist us?Agents cannot send email when there is an attachment
When our agents attach a file to a ticket and send a reply to the email, it does not get sent. There are no error messages. But they can send a reply to the ticket when there are no attachments.Spam Filter
We have removed the spam filter, but emails are still going to the spam folder.Blueprint transition owner added - but not allowed to execute transition
We've been working with Blueprint for some time now. Due to a change in staff, I've added a new agent as transition owner to several existing Blueprint transitions. However, the newly added colleague still can't see the transition options in the existing tickets. If we open the flowchart, his name doesn't show either. Will he only be able to transition the tickets that have been raised AFTER the Blueprint change? In my opition, that would defeat the purpose of allowing changes to the Blueprint permissionsResponse due date fulfillment should take public comments into account
Hi, The "Response due date" fulfillment should also take public comments posted by the agents into account, not only sent emails. Currently you are forced to send an email to fulfill the SLA. Best Regards DanielError Opening Attachments
My originzation is receiving this error message when trying to open all attachments in Zoho Desk. Oops, something went wrong while opening this attachment. Please wait a minute or two and try again.Searching & Modules
When searching in Desk using the search bar or "/" key, it searches the current module you're looking in. However, in order to find what I'm looking for, me and my team have found that you need to select the "all modules" in order to see tickets in the past, and other results. i.e, there's a lot of tickets that don't fall underneath "tickets", but are only found in all modules. These are recent tickets, too... talking within the last month or so. What's the news with this? Are they moving out ofGetting around the reporting time limitations
Hello, How are folks getting around the restriction on reporting for data created within the last 366 days? We have data that is over a year old, including accounts that were created when migrating into Zoho. With the 366 day restriction, I'm no longer able to run account reports across all accounts due to the restriction. Although we have the ability to see previous FY and current FY, without running 2 reports and combining the data (thereby doubling effort) we are unable to see a complete pictureAdding Account Name
We are in need of the ability to add the account name either at sign-up or worst case scenario, after they have registered in their portal. We are a company that doesn't give support without knowing who the company is and matching it up in our sale or trial records. Not having the customer able to give this information is creating huge problems for us.New Users cannot sign up on the customer portal
Hello Support, I received a complaint from my customer that the support portal will not send the verification email after signing up.. they have tried different emails and i have also.. Please can you advise where to go and fix this. Regards活動に通話があるのに、タスクのタテゴリーのデフォルトにCallがあるのはなぜでしょう？
タイトルのとおりですが、活動に通話があるのに、タスクのタテゴリーのデフォルトに電話があるのはなぜでしょうか？ 設計上の不整合な気がしてなりません。 活動に通話があとで作られたなら、タスクのカテゴリーにCallは削除すべきではないのでしょうか？ タスクでCallというのはどのようなユースケースを考えているのでしょうか？Article display options in Desk
Namaskaram Zoho Desk team, KB Article display permission in Desk is very limited, it's only have display permission to Agents, Registered Users and All Users. Literally one article is associated with one Department. It is nice have an article associated multiple departments. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ CustomersDESK Connection Issues and Email Sending Failures
Hello For 1 month (and still), we had encountered with conenctivity, email sending and attachment problems on a weekly basis. The random nature of those occurences are maiming our operations. Will there be any ultimate resolution to those issues? We had reconfigured from addresses each week. We have checked the conenction, changed the browser settins; yet the issue is continuing. The worst part is that those issues are not continuous; they emerges on the system, and then don't happen again. ThereCreate Ticket with Subcategory error
Hi Team, We are facing internal server error while create ticket (Programmatically Adding Ticket) with subcategory. Kindly find the code snippet in below, DeskNewTicketData ticketData = new DeskNewTicketData(); ticketData.setEmail(emailEditText.getText().toString()); ticketData.setContactName(fullNameEditText.getText().toString()); ticketData.setDepartmentId(deptID); ticketData.setCategory(feedbackTypeTextView.getText().toString()); ticketData.setSubCategory(feedbackCategoryTextView.getText().toString());Desk and CRM 2way integration
Hi, I have set up Zoho Desk and CRM integration. But there aren't all CRM contacts on the Desk. Could you help me please? ThanksXCODE ZOHO SDK Framework Integration Error
Hi team, We are getting the following error to integrate ZOHO Portal SDK. Kindly check and let me know the solution to integrate Zoho SDk in Swift 4.2. Module compiled with Swift 5.1.2 cannot be imported by the Swift 5.1 compiler: /Users/parthi/Downloads/ZohoDesk-PortalSDK-Sample-apps-iOS-master 2/native/ZDPortalSDKDemo/Pods/ZohoDeskPortalSDK/native/ZohoDeskPortalSDK.framework/Modules/ZohoDeskPortalSDK.swiftmodule/x86_64-apple-ios-simulator.swiftmoduleDouble "Thread Level Keyword" Icons
I'm having a hard time to understand the logic behind these indicators. They are being created on some of the message threads on the tickets and sometimes we get double of these icons. Their content is always identical. I guess that this is some kind of an issue.Is zoho desk having an issue receiving emails?
It seems we are not getting anything. I sent a few test emails and no tickets are showing up.Incorrect duplicate email warning on Contacts card
This is also a problem related to my former new editing layout post. Multi Select list behaviour on the "Ticket Edit" mode The incorrect duplicate email warning makes it impossible to record new contacts. This one has to be solved immediately. I've searched all of the contact cards on the "all departments" setting but the only one found is the one that I'm already editing. This is not the first time that I've encountered this problem. I'm able to edit the records by first recording the "Account Name"Creating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.403 Error
Good, I am setting up Desk in my domain, yesterday I did it and it was OK, today I have been with a 403 problem all day, the cname and the subdomain are fine. (Clients.zonaprotegida.es) What I can do??"Activity Peek" feature doesn't function when the "Status" field is used on an activity view
The "Activities" module has a feature which is similar to the "Ticket Peek" feature to view the contents on the side bar whilst also browsing the activity list. However we did realize that this peeking feature does only function on specific views such as "All Tasks", "All Activities" etc. We tried to create custom views thinking that maybe the default views were missing this feature and we've found out that the "peeking" feature is disabled when we use the "Status" field as a criteria in the view.zoho desk extension - Platform Event Callbacks API
while adding callbackListener to plugin-manifest.json I get error -- PluginManifest file validation :- ==> The "secret" property is missing in the manifest I don't know what to do. Please help me how to add and call the event API.Private article comments are not being displayed to the editor when they are in the drafting process
Our editors can't see any private comments added to articles when the article is sent to them for the editing process. The comments only do show up on the articles when the editors press on the "Send for review" button. The "Reviewer" is able to read the comments when the article is on their review list. Also there is an indicator on the article name box on the left pane (The article list for the selected group of articles) stating that there is a comment in the article but this comment can't beEnabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?Help Center User Invite Email Issues
I've added a new user to our Help Center and the invite email doesn't seem to be getting sent out. I've checked the junk folder and it isn't in there or the inbox. Thanks, JeffThe second and third tiers of folders are not being displayed on the KB main article page
We have utilized all of the subfolder tiers on our KB article folder structure and placed our articles into the 3. tier (sub-sub-folder). When the user navigates into the main Knowledgebase page of a specific department then the system doesn't display the second tier (sub-folder) and the third tier (sub-sub-folder) of the folders on the page. You can only see the top folder (1. tier / main folder) on this page. My question is if this is a bug or if it has been designed this way. We need to displayAuditing the Account Name field
Hi. I really need to check who changes values in "Account Name" field - is it achievable somehow?URGENT! ERR_TOO_MANY_REDIRECTS on Zoho Payments!!! 2 weeks ago with that problem and nobody give me an answer!
Hello Zoho Support. We cannot make a payment to upgrade my license on Zoho Desk (It's urgent). We cannot enter our partner area to upload a bill and reclaim our commisions! we always receive a ERR_TOO_MANY_REDIRECTS loop. We have this issue on Google chrome! Firefox, Safari, Opera...Same problem. I already wrote 3 tickets and nobody answer me. 2 weeks without feedback. Do we need to begin search alternatives for our Enterprise Software? Thtat's Unbelievable!!!! What's going on with Zoho Payments????We can't access Zoho Desk suddenly
Dear Technical Support Engineer, We have been using Zoho Desk Free plan. But there was a following message and we became to be not able to access it suddenly. message: The trial period has expired. To continue using Zoho CRM Plus, please contact the administrator (xxxx@xxxx.co.jp). We were able to access few minutes ago. And before this issue appeared, we didn't get any message. What should we do for using Zoho desk free plan as usual? Could you please let us know? We appreciate your cooperation.Next Page
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Is it possible to see through the analytics/reports which contacts are creating the most tickets (not the most discussed ones)? Also, is there a way to set up a notification if a contact creates multiple tickets within a certain time frame?Cannot access KB within Help Center
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Hi, I have set up a Supervisor Rule in Zoho Desk to send an email alert when a ticket has been on hold for 48 hours. Is there a way to change it so that the alert only sends once and not on an hourly basis? Thank you Laura
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Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage. Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions aboutEdit and Delete options in Comments
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